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Remote Apple Chat Support Jobs (NOW HIRING)

Addigy, Inc.

REMOTE | Support Engineer - Tier 1

Miami, FL · On-site +1

$50K - $55K/yr

Experience in Apple retail or customer-facing technology support is a plus. A degree is welcome but ... Address customer inquiries via email, chat, phone, etc. * Troubleshoot macOS, iPadOS, and iOS ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Jobs for Humanity

Remote Chat and Email Representative

$16.50 - $22.25/hr

Company Description Remote Chat and Email Representative to prospective clients through clear ... As a key part of the support team, you will help ensure accurate information, timely responses, and ...

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Inktel

Chat/Phone Support Specialist - Remote

Orlando, FL · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Customer Support Specialists should stay informed about product specifications and the ability to ... High school diploma or equivalent. * 1-2 years Call Center Experience preferably in a live chat ...

PNC Bank

Technology Solution Center Analyst Lead

Home, PA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote environment. Required Qualifications Proven Service Desk / IT Support experience in a professional environment Strong experience handling chat-based technical support Familiarity with ...

PNC Bank

Technology Solution Center Analyst Lead

Home, WA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote environment. Required Qualifications Proven Service Desk / IT Support experience in a professional environment Strong experience handling chat-based technical support Familiarity with ...

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Remote Apple Chat Support information

See salary details

$14

$26

$44

How much do remote apple chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote apple chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Apple Chat Support vs Remote Apple Phone Support?

AspectRemote Apple Chat SupportRemote Apple Phone Support
CredentialsCustomer service experience, technical knowledgeCustomer service experience, technical knowledge
Work EnvironmentOnline chat platform, remote from homePhone calls, remote from home
Employer & IndustryApple, tech supportApple, tech support
Search & Comparison IntentCustomer support via chat, remote support rolesCustomer support via phone, remote support roles

Remote Apple Chat Support and Remote Apple Phone Support both involve assisting customers with Apple products remotely. The main difference lies in the communication method: chat versus phone. Both roles require similar skills, credentials, and work environments, but they cater to different customer preferences and support channels.

More about Remote Apple Chat Support jobs

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What are the most commonly searched types of Apple Chat Support jobs?

The most popular types of Apple Chat Support jobs are:

What states have the most Remote Apple Chat Support jobs?

States with the most job openings for Remote Apple Chat Support jobs include:

What job categories do people searching Remote Apple Chat Support jobs look for?

The top searched job categories for Remote Apple Chat Support jobs are:

Remote Apple Chat Support jobs near you
Infographic showing various Remote Apple Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

REMOTE | Support Engineer - Tier 1

Addigy, Inc.

Miami, FL • On-site, Remote

$50K - $55K/yr

Full-time

Posted 17 days ago

Job description

Support Engineer - Tier 1 Miami
Ideal for individuals with a love for Apple devices and a background in Computer Science, I.T., or related fields. Experience in Apple retail or customer-facing technology support is a plus.
A degree is welcome but not required; equivalent experience will also be considered.
This position is remote, and the ideal candidate would reside near Miami or Orlando for occasional in-person meetings.
Role: Support Engineer - Tier 1 Miami
Commitment: Full Time + for a High-Tech SaaS Company
Reports to: Director of Customer Support
Direct Reports: None
Location: Remote - Working Hours/East Coast Time Zone
Hours: 12:00 p.m. - 8:00 p.m. (training will be approximately 6 weeks 9:30am - 5:30pm)
Tech Stack: G-Suite, Slack, Zoom, Jira Discovery (roadmap), Confluence, Forethought, Zendesk.
Near Term Performance Objective for the Role
Provide industry leading white glove customer service and support to our customers who are also IT Professionals.
Making an Impact / Responsibilities
  • Timely handling of incoming support tickets through all pertinent channels
  • Escalation of complex support issues to Tier 2 Support Engineers to get the ticket resolved
  • Contribute to Support Knowledge Base Articles
  • Assist with onboarding of new Addigy Interns and Tier 1 Support Engineers

You'll be successful by doing the following things:
  • Work on Zendesk tickets and resolve issues with superior customer satisfaction
  • Address customer inquiries via email, chat, phone, etc.
  • Troubleshoot macOS, iPadOS, and iOS environments; escalate when needed
  • Proactively call customers to better understand complex issues
  • Research and identify solutions before escalating
  • Use internal documentation/resources to resolve issues
  • Create/update Knowledge Base articles
  • Assist with onboarding/training of Interns
  • Follow SOPs to log/document issues; escalate unresolved cases
  • Continuously identify ways to improve processes and customer experience

Scorecard / Performance Metrics
  • Take ownership of 6-8 new support tickets daily from the support queue
  • Manage 15-20+ support tickets daily with timely responses
  • Complete all required training and certifications (ACA, ACE, Apple)

Additionally:
  • Be positive, adaptable and collaborative
  • Work effectively in a fast-moving, evolving environment
  • Be self-motivated, goal-oriented, and curious
  • Demonstrate critical thinking and problem-solving skills

Compensation & Benefits
Your success will be measured and recognized through base compensation based on experience and qualifications starting at $50,000 - $55,000 with eligibility for an annual bonus based on both personal and company performance. We also offer a market competitive benefit package.
Other Expectations as part of the Addigy Team:
  • Set quarterly Rocks/performance milestones with your manager and review progress each quarter
  • Participate in Weekly 1:1 meetings with your manager
  • Capture your measurable results on the weekly scorecard in Ninety.io
  • Participate in weekly L10 Team Meetings
  • Attend All Hands Meetings and other company events as requested
  • Attend other cross-functional team meetings as requested

Potential Career Paths
  • Support Engineer Tier 2

About Addigy
Addigy is a successful, growing, Miami-based SaaS company building software to support the Apple Community. Our mission is to empower Managed Service Providers (MSPs) and Internal IT teams with industry-leading solutions for Apple device management. We are committed to security, scalability, and delivering the best Apple experience.
Addigy leverages EOS (Entrepreneurial Operating System.) To learn more, review Addigy's VTO (attached), view this video on Level 10 Meetings, or other videos on the website, or listen/read Traction by Gino Wickman.
Core Solutions:
  • Security & Compliance: Secure access controls, encrypted communications, regular compliance updates
  • Device Management & Information: Real-time monitoring, maintenance, reporting of Apple devices
  • Monitoring & Remediation: Tools for proactive issue resolution, troubleshooting, and compliance
  • Customizable Configuration: Tailor device management with policies and automation
  • Lifecycle Management: User-friendly console for onboarding and offboarding devices

Our Core Values
We live by our core values:
  • Humble: Share credit, admit mistakes, and support the team
  • Hungry: Go above and beyond, take initiative, and stay passionate
  • Smart: Show empathy, listen actively, and adapt communication styles

Compliance Statements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.
Nothing in this job description creates an employment contract. Employment at Addigy is at-will and may be terminated by either party at any time, with or without cause or notice, consistent with applicable law.
Addigy is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

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