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Remote Apple Chat Support Jobs in Michigan (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...

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Remote Apple Chat Support information

What is the difference between Remote Apple Chat Support vs Remote Apple Phone Support?

AspectRemote Apple Chat SupportRemote Apple Phone Support
CredentialsCustomer service experience, technical knowledgeCustomer service experience, technical knowledge
Work EnvironmentOnline chat platform, remote from homePhone calls, remote from home
Employer & IndustryApple, tech supportApple, tech support
Search & Comparison IntentCustomer support via chat, remote support rolesCustomer support via phone, remote support roles

Remote Apple Chat Support and Remote Apple Phone Support both involve assisting customers with Apple products remotely. The main difference lies in the communication method: chat versus phone. Both roles require similar skills, credentials, and work environments, but they cater to different customer preferences and support channels.

What are the most commonly searched types of Apple Chat Support jobs in Michigan? The most popular types of Apple Chat Support jobs in Michigan are:
What are popular job titles related to Remote Apple Chat Support jobs in Michigan? For Remote Apple Chat Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Apple Chat Support jobs in Michigan look for? The top searched job categories for Remote Apple Chat Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Apple Chat Support jobs? Cities in Michigan with the most Remote Apple Chat Support job openings:
Remote Apple Chat Support jobs near you
Apple Support Specialist

Apple Support Specialist

Detroit IT

Troy, MI • Remote

Full-time

Posted 2 hours ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

Job Description

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

User account setup using local, open directory and active directory. 

Migration of user data from system to system.

Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

Basic hardware repair including hard drive and memory upgrades.


Qualifications

Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Ability to travel to and from clients sites.

Bachelor's Degree in an IT related field (preferred).

Apple Certifications at OS level (minimally) and hardware level.

Basic computer hardware repair experience.

Daily reporting to clients.

Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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