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Remote American Family Insurance Customer Service Jobs

Chris Galban

Insurance Customer Service Rep

San Angelo, TX · Remote

$15 - $20/hr

We're seeking a full-time Insurance Customer Service Rep to deliver exceptional service, support sales efforts, and maintain strong client relationships. You will handle inbound communication, assist ...

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Remote American Family Insurance Customer Service information

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How much do remote american family insurance customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote american family insurance customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote American Family Insurance Customer Service vs Remote American Family Insurance Claims Adjuster?

AspectRemote American Family Insurance Customer ServiceRemote American Family Insurance Claims Adjuster
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; insurance licensing may be required
Work EnvironmentCall centers, remote customer supportRemote claims assessment, investigation
Employer & Industry UsageInsurance companies, customer service departmentsInsurance companies, claims processing teams

Remote American Family Insurance Customer Service roles focus on assisting policyholders with inquiries and policy management, while Claims Adjusters evaluate and process insurance claims. Both roles require strong communication skills and insurance knowledge, but Claims Adjusters often need specific licensing and investigative skills. Understanding these differences helps job seekers find the right fit within the insurance industry.

More about Remote American Family Insurance Customer Service jobs
What cities are hiring for Remote American Family Insurance Customer Service jobs? Cities with the most Remote American Family Insurance Customer Service job openings:
What are the most commonly searched types of American Family Insurance Customer Service jobs? The most popular types of American Family Insurance Customer Service jobs are:
What states have the most Remote American Family Insurance Customer Service jobs? States with the most job openings for Remote American Family Insurance Customer Service jobs include:
What job categories do people searching Remote American Family Insurance Customer Service jobs look for? The top searched job categories for Remote American Family Insurance Customer Service jobs are:
Remote American Family Insurance Customer Service jobs near you
Infographic showing various Remote American Family Insurance Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Licensed Insurance Customer Service Rep -Arizona

Rhiannon Ward: Allstate Insurance

Tucson, AZ • Remote

$52K - $60K/yr

Full-time

Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Join the welcoming and positive team at Allstate Insurance as a Licensed Insurance Customer Service Rep. Fully remote, this position offers you the comfort and flexibility to work from home while staying actively engaged with our vibrant clientele based in Arizona. We pride ourselves on providing our clients with exemplary care, insurance expertise, and personalized solutions. As part of our team, your role will be pivotal in maintaining our high standards of customer satisfaction and service excellence.

Within our company, we celebrate a culture of inclusivity and camaraderie, and we constantly strive to support our team members in their professional growth. If you have a passion for helping others and skills in navigating insurance inquiries, we invite you to become a cornerstone of our customer support services. Your contributions will help drive our mission of delivering trusted and personalized insurance services to each of our valued clients. Join us on this exciting journey!

This primarily a customer service role with cross selling opportunities. Licensed applicant's base salary will be from $50k-$52k based on experience. First year commissions are expected to be around $5k.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off


Responsibilities
  • Customer Assistance: Provide exceptional service to our clients by handling inquiries and addressing concerns related to insurance policies.
  • Policy Updates: Assist customers in understanding policy changes and updating their accounts as necessary.
  • Documentation: Process policy documents, applications, and amendments with accuracy and attention to detail.
  • Problem Resolution: Resolve customer issues effectively, ensuring a high degree of satisfaction and retention.

Requirements
  • Licensing: Must possess a current Property & Casualty or Personal Lines Insurance License. Unlicensed applicants will not be considered.
  • Experience: Proven experience in a customer service role within the insurance industry.
  • Communication Skills: Excellent verbal and written communication skills are essential.
  • Problem Solving: Strong analytical and problem-solving skills to manage customer inquiries effectively.
  • Technology Proficiency: Comfortable navigating various software applications and CRMs efficiently and independently, with a particular focus on remote collaboration tools.