Remote Sallie Mae Customer Service Jobs (NOW HIRING)

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued contributor to our team, you will advise team members on processes and procedures for assessing the potential application of enterprise technology products or services and offer solutions that meet customer needs. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers.

As a Sales Engineer Advisor for the Market Engagement Technology Team, you will work with considerable latitude and autonomy in driving forward Fannie Mae’s strategy and execution. In this role, you will serve as a key liaison between Single-Family Market Engagement (SFME) and other departments across Single-Family and Operations with the primary goals of expanding lender relationships and increasing adoption of Fannie Mae tools and programs.

You will provide value-added expertise to SFME’s internal partners by identifying opportunities, supporting customer engagement strategies, and promoting enhancements to Fannie Mae offerings. This position operates as a strategy role within the team, with close alignment and engagement with SFME leadership.

THE IMPACT YOU WILL MAKE
The Single Family Market Engagement Sales Engineer Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Acts as the Technology Team liaison across all SFME Verticals, attending key meetings, sharing insights, and serving as the main point of contact for internal customer-related requests.

• Provide subject matter expertise, best practices, and recommendations to the team.

• Determine the customer business needs and processes across multiple projects, programs, or products, while identifying and resolving conflicting or complementary needs across customer groups. 

• Advise team on promoting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.

• Apply extensive knowledge of industry principles, company products, and client needs to develop technical training on complex topics for clients. 

• Communicate critical customer feedback about digital products and programs to product teams for future developments. 

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• At least 6 years of related experience

• Knowledge of the primary and/or secondary mortgage markets and loan lifecycle.

• Possess strong analytical, problem solving and business process redesign skills.

• Demonstrated strong verbal and written communications skills.

• Ability to present to all levels (including C-level executives).

• Proven ability to develop strong relationships both within and outside the organization.

• Ability to create and communicate metrics related to customer engagement success.

• Must have a good understanding of Fannie Mae technologies and products (e.g. Day One Certainty, Desktop Underwriter, etc.)  

• Ability to articulate customer feedback to Fannie Mae product teams in an effort to improve Fannie Mae’s product offerings.

• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Desired Experiences:

• Bachelor’s Degree or equivalent

• Experience working with enterprise-level clients in the mortgage or fintech space.

• Knowledge of Fannie Mae products, tools, and solutions (e.g., Desktop Underwriter®, Collateral Underwriter®, or Servicing Marketplace).

#LI-Hybrid

Qualifications

Education:

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:

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