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Remote Amazon Aws Connect Jobs (NOW HIRING)

STI

AWS expert

Hartford, CT/REMOTE Duration: 12+ Months The Connecticut Department of Social Services (DSS) is ... Evaluating the current system and defining the optimal Amazon Connect architecture. * Designing a ...

SmartIPlace

Amazon Connect Developer

Jacksonville, FL · Remote

$50 - $55/hr

We're looking for a skilled Amazon Connect Developer to join the Tampa Electric implementation team ... Oversee AWS Step Functions orchestration for transcription and analytics workflows, including wait ...

NeuraFlash, Part of Accenture

AWS Technical Architect

$67.75 - $82/hr

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers ... Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or ...

Georgia IT Inc

AWS Appflow consultant-Remote

AWS Firewall Manager, AWS Lambda, Amazon CloudWatch, AWS Glue Jobs * Infrastructure as code and AWS CDK, Amazon EKS and KubeFlow, S3 Bucket, EC2, SNS, SQS, ELB, IAM, Authorization, and Access control ...

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All JobsRemote Amazon Aws Connect Jobs

Remote Amazon Aws Connect information

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How much do remote amazon aws connect jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote amazon aws connect in the United States is $64.42, according to ZipRecruiter salary data. Most workers in this role earn between $57.45 and $70.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Amazon AWS Connect Specialist, and why are they important?

To thrive as a Remote Amazon AWS Connect Specialist, you need expertise in cloud-based contact center solutions, AWS services (especially Amazon Connect), and experience with telephony or customer service platforms, often supported by AWS certifications. Familiarity with technical tools like AWS Lambda, S3, CloudWatch, and CRM integrations is typically required. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for remote collaboration and client support. These competencies are vital for delivering scalable, reliable solutions and ensuring seamless customer experiences in a remote environment.

What is a Remote Amazon AWS Connect job?

A Remote Amazon AWS Connect job typically involves managing, configuring, or supporting Amazon Connect—a cloud-based contact center solution—while working from a remote location. Professionals in this role may be responsible for setting up call flows, integrating AWS services, troubleshooting issues, and optimizing customer experience. These jobs can be technical, such as cloud engineers or solution architects, or support-focused, like customer support specialists. Working remotely allows flexibility, as all tasks can be performed online via AWS's cloud platform. Knowledge of AWS services and customer service best practices is often required.

What are some common challenges faced by Remote Amazon AWS Connect specialists, and how can they be addressed?

Remote Amazon AWS Connect specialists often encounter challenges such as ensuring seamless integration with existing systems, managing secure access for distributed teams, and troubleshooting connectivity issues without on-site support. To address these, it's important to stay updated with AWS documentation, collaborate closely with IT teams, and leverage AWS support resources. Regular communication with stakeholders and proactive monitoring of system performance also help minimize disruptions and maintain high service quality.

What is the difference between Remote Amazon Aws Connect vs Remote Amazon Aws Cloud Practitioner?

AspectRemote Amazon Aws ConnectRemote Amazon Aws Cloud Practitioner
CertificationsAWS Certified Connect Specialist or relevant certificationsAWS Certified Cloud Practitioner
Work EnvironmentCustomer support, contact center, or communication-focused rolesCloud fundamentals, sales, or marketing roles
Industry UsageCustomer service, contact centers, communication servicesCloud services, sales, and marketing teams
Job FocusManaging AWS Connect contact centers and customer interactionsUnderstanding AWS cloud basics and promoting AWS services

Remote Amazon Aws Connect roles focus on managing AWS contact center solutions and customer interactions, requiring specialized certifications. In contrast, Remote Amazon Aws Cloud Practitioner positions involve understanding AWS cloud fundamentals, suitable for sales or marketing roles. Both are in the AWS ecosystem but serve different functions and skill sets.

More about Remote Amazon Aws Connect jobs
What cities are hiring for Remote Amazon Aws Connect jobs? Cities with the most Remote Amazon Aws Connect job openings:
What are the most commonly searched types of Amazon Aws Connect jobs? The most popular types of Amazon Aws Connect jobs are:
What states have the most Remote Amazon Aws Connect jobs? States with the most job openings for Remote Amazon Aws Connect jobs include:
What job categories do people searching Remote Amazon Aws Connect jobs look for? The top searched job categories for Remote Amazon Aws Connect jobs are:
Remote Amazon Aws Connect jobs near you
Infographic showing various Remote Amazon Aws Connect job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% Remote job distribution, with an average salary of $133,999 per year, or $64.4 per hour.

AWS expert

STI

Remote

Full-time

Posted 2 days ago

Job description

Job Title: AWS expert
Location: Hartford, CT/REMOTE
Duration: 12+ Months
The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. The current system lacks scalability, and DSS aims to enhance service delivery with this upgrade, aligning with the state's broader technology roadmap. This initiative is a collaboration between BITS and DSS Business Staff, employing an Agile approach to improve customer experience through reduced wait times and modern communication channels such as voice, chat, and SMS. The goal is also to streamline operations using AI-driven interactive voice response (IVR), advanced call routing, and analytics, while integrating with other state systems like CRM and case management platforms.
The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include:
  • Evaluating the current system and defining the optimal Amazon Connect architecture.
  • Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR).
  • Configuring Amazon Connect for call flows, routing strategies, and customer interaction management.
  • Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems.
  • Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS).
  • Overseeing the migration of contact center data and ensuring minimal disruption.
  • Providing technical support and post-go-live troubleshooting.
  • Training IT staff and contact center managers on Amazon Connect administration.

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