ZipRecruiter

Log In

2

Remote Ai Support Jobs (NOW HIRING)

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

Overall support volume is increasing. We are investing in the support team to stay ahead of that ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

YO AI Labs

Legal AI Trainer - Remote

Boston, MA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Austin, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

New York, NY · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Chicago, IL · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Dallas, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Texas City, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Houston, TX · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

San Francisco, CA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Los Angeles, CA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Palo Alto, CA · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

YO AI Labs

Legal AI Trainer - Remote

Washington, DC · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work ...

Titan Placement Group

Remote Radiologist

$327K - $409K/yr

... AI-supported workflow. AI generates a preliminary read and prediction. You review, edit if needed ... Fully remote with flexible scheduling * No call with a 24-hour turnaround model * AI-assisted ...

Titan Placement Group

Remote Radiologist

$327K - $409K/yr

Radiologist Remote We're hiring a Radiologist who wants total schedule flexibility and the ability ... AI-supported workflow. AI generates a preliminary read and prediction. You review, edit if needed ...

previous page

Showing results 41-60

All JobsAi Support JobsRemote Ai Support Jobs

Remote Ai Support information

See salary details

$14

$26

$44

How much do remote ai support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote ai support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as remote AI support?

To thrive as a Remote AI Support specialist, you need a solid understanding of AI concepts, troubleshooting skills, and experience with customer support, often supported by a relevant degree or technical certification. Familiarity with ticketing systems, remote desktop tools, knowledge bases, and platforms like Slack or Zendesk is typically required. Strong communication, problem-solving abilities, and patience help you stand out when assisting diverse clients virtually. These skills are crucial for effectively resolving technical issues, ensuring customer satisfaction, and maintaining smooth operations in remote environments.

What is the difference between Remote Ai Support vs Remote Customer Support?

AspectRemote Ai SupportRemote Customer Support
Required CredentialsTechnical knowledge, AI tools familiarityCommunication skills, customer service experience
Work EnvironmentAI platforms, software toolsCustomer interaction channels (phone, chat, email)
Industry UsageTech, AI development companiesRetail, service industries, e-commerce
Common Search IntentTechnical AI support rolesCustomer service jobs

Remote Ai Support involves assisting users with AI tools and platforms, requiring technical skills and familiarity with AI technologies. In contrast, Remote Customer Support focuses on resolving customer inquiries through communication channels, emphasizing interpersonal skills. While both roles are remote and industry-related, they serve different functions within organizations.

What remote AI support jobs can be done remotely?

Remote AI support jobs typically include roles such as AI customer support, technical support specialists, and AI chatbot trainers. These positions often require skills in AI tools, communication, and problem-solving, and can be performed from home with flexible schedules. They may involve using platforms like chat interfaces, ticketing systems, or AI development environments.

What is remote AI support?

A Remote AI Support job involves assisting customers, clients, or internal teams with issues related to artificial intelligence products or services, all while working remotely. These professionals may help troubleshoot AI tools, answer technical questions, provide product guidance, and escalate complex issues to specialized teams. They often use chat, email, or video calls to communicate, and may work for technology companies, SaaS providers, or startups. Strong communication skills, technical literacy, and familiarity with AI concepts are typically required.

What are some common challenges faced by remote AI support professionals, and how can they be effectively managed?

Remote AI Support professionals often encounter challenges such as troubleshooting complex AI systems without direct physical access, managing effective communication with clients or team members across different time zones, and staying updated with rapidly evolving AI technologies. To manage these challenges, it's important to maintain clear documentation, leverage remote collaboration tools, and prioritize continuous learning. Establishing regular check-ins with the team and creating a structured workflow can also help ensure smooth support operations and timely issue resolution.
More about Remote Ai Support jobs
What cities are hiring for Remote Ai Support jobs? Cities with the most Remote Ai Support job openings:
What are the most commonly searched types of Ai Support jobs? The most popular types of Ai Support jobs are:
What states have the most Remote Ai Support jobs? States with the most job openings for Remote Ai Support jobs include:
What job categories do people searching Remote Ai Support jobs look for? The top searched job categories for Remote Ai Support jobs are:
Remote Ai Support jobs near you
Infographic showing various Remote Ai Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

MacStadium

Atlanta, GA • On-site, Remote

$55K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

About MacStadium
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.
About the Role
MacStadium's customer base and product portfolio are growing. Overall support volume is increasing. We are investing in the support team to stay ahead of that growth - adding a Tier 1 Support Specialist to continue delivering a best-in-class support experience for our amazing customers. You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch responses and the high-volume, low-complexity ticket flow. You own the rest: triage oversight for the AI agent, ticket lifecycle from new through solved, every escalation that goes to Orka development, platform engineering or product, and a defined set of Tier 1 software processes that customers depend on.What You Will Do
  • Triage and ticket lifecycle: Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver an instant response for most customer questions, there may be some that require a human touch. We've developed a set of routing rules to efficiently drive towards customer resolutions. You keep the queue healthy - no stale tickets, no orphaned threads, no customer waiting longer than the SLA without an update.
  • Escalations: When a ticket can't be resolved at Tier 1, you package it for the next team with full context: reproduction steps, customer impact, what's already been tried, and links to related tickets. You stay the customer-facing point of contact through resolution so the rest of the team can focus on the fix.
  • Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for new customers and ongoing enrollment work for existing fleets. Public-key exchange, serial assignment, MDM profile pushes, troubleshooting enrollment failures, and partnering with the customer's IT team when they're new to ABM.
  • SSO support: SAML/OIDC onboarding for new customers (Okta, Entra, Google, JumpCloud), troubleshooting authentication failures, and proactive management of SSO certificate renewals.
  • Working with the Tier 1 AI agent: You're the quality bar for the AI's responses: reviewing its drafts when it flags low confidence, retraining it when it gets a recurring case wrong, and writing the knowledge base articles it draws from. You're the reason the AI gets smarter every quarter.
  • Additionally you will:
    • Partner with the existing US and EU support team to maintain follow-the-sun coverage, share knowledge, and develop shared runbooks and troubleshooting guides
    • Help shape the AI support agent's effectiveness - reviewing its output, identifying gaps, tuning responses, and ensuring quality as it handles Tier 1 volume
    • Collaborate with the Head of Support on process improvements, knowledge base development, and operational metrics
    • Contribute to internal documentation, including root cause analysis write-ups, known issue tracking, and customer-facing KB articles
    • Act as a voice of the customer internally, surfacing recurring issues and feature requests to the product and engineering teams
What We Are Looking For
Required:
  • 1-3 years in technical customer support, help desk, IT support, or a similar role
  • Comfortable in Zendesk (or a peer ticketing system) and confident triaging a queue without hand-holding
  • Excellent written communication: you can explain complex technical issues clearly to both engineers and non-technical stakeholders, and you document what you learn
  • AI Native. Comfortable working with AI tooling as a collaborator and productivity accelerator
  • Demonstrated ability to manage a ticket queue or support workflow - you know how to prioritize, triage, and keep things moving without dropping balls
  • Based in the US with availability during standard US business hours (Eastern or Central preferred)
  • Self-directed and comfortable working autonomously on a small, distributed team
Preferred:
  • Working knowledge of at least one identity provider (Okta, Entra ID, Google Workspace, JumpCloud) and the basics of SAML and OIDC
  • Familiar with Apple's enterprise tooling - Apple Business Manager, MDM concepts (Jamf, Kandji, Mosyle, or similar), and how Apple device enrollment works in practice
  • Experience supporting a SaaS or infrastructure product
  • Exposure to Mac infrastructure, Orka, VDI, and CI/CD pipelines
  • Familiarity with Confluence, Slack, and modern dev/ops collaboration tools
  • Basic networking: VPN concepts, certificates
What Success Looks Like
  • Within 30 days: Owning the Tier 1 ticket queue, triaging and resolving Tier 1 tickets.
  • Within 60 days: Handling implementations for ABM/MDM and SSO. Contributing to the internal and external knowledge base. Actively shaping the AI agent's Tier 1 output quality.
  • Within 90 days: Fully operational - Tier 1 queue runs smoothly under your ownership.
What we offer
Competitive base salary, comprehensive health benefits, 401(k) match, generous PTO, remote-first culture, and access and training on leading edge AI tools.
Compensation Range: $55,000 - $71,000
MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
No recruiting agencies please.

Apply