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Remote Ai Support Jobs in Georgia (NOW HIRING)

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

Overall support volume is increasing. We are investing in the support team to stay ahead of that ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

JLL

Product Support Specialist (REMOTE)

Atlanta, GA · Remote

As we transition lease abstraction toward an AI-driven process, accuracy is non-negotiable: you ... Supporting the lease abstraction process by serving as a point of contact for our offshore ...

BSC Analytics

$140K - $160K/yr

AI Product Owner Department: Engineering Employment Type: Full Time Location: Remote (USA ... BSC was built from the beginning to be remote. That means we work extra hard to support a culture ...

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Remote Ai Support information

What are the key skills and qualifications needed to thrive as a Remote AI Support specialist, and why are they important?

To thrive as a Remote AI Support specialist, you need a solid understanding of AI concepts, troubleshooting skills, and experience with customer support, often supported by a relevant degree or technical certification. Familiarity with ticketing systems, remote desktop tools, knowledge bases, and platforms like Slack or Zendesk is typically required. Strong communication, problem-solving abilities, and patience help you stand out when assisting diverse clients virtually. These skills are crucial for effectively resolving technical issues, ensuring customer satisfaction, and maintaining smooth operations in remote environments.

What is the difference between Remote Ai Support vs Remote Customer Support?

AspectRemote Ai SupportRemote Customer Support
Required CredentialsTechnical knowledge, AI tools familiarityCommunication skills, customer service experience
Work EnvironmentAI platforms, software toolsCustomer interaction channels (phone, chat, email)
Industry UsageTech, AI development companiesRetail, service industries, e-commerce
Common Search IntentTechnical AI support rolesCustomer service jobs

Remote Ai Support involves assisting users with AI tools and platforms, requiring technical skills and familiarity with AI technologies. In contrast, Remote Customer Support focuses on resolving customer inquiries through communication channels, emphasizing interpersonal skills. While both roles are remote and industry-related, they serve different functions within organizations.

What is a Remote AI Support job?

A Remote AI Support job involves assisting customers, clients, or internal teams with issues related to artificial intelligence products or services, all while working remotely. These professionals may help troubleshoot AI tools, answer technical questions, provide product guidance, and escalate complex issues to specialized teams. They often use chat, email, or video calls to communicate, and may work for technology companies, SaaS providers, or startups. Strong communication skills, technical literacy, and familiarity with AI concepts are typically required.

What are some common challenges faced by Remote AI Support professionals, and how can they be effectively managed?

Remote AI Support professionals often encounter challenges such as troubleshooting complex AI systems without direct physical access, managing effective communication with clients or team members across different time zones, and staying updated with rapidly evolving AI technologies. To manage these challenges, it's important to maintain clear documentation, leverage remote collaboration tools, and prioritize continuous learning. Establishing regular check-ins with the team and creating a structured workflow can also help ensure smooth support operations and timely issue resolution.
What are the most commonly searched types of Ai Support jobs in Georgia? The most popular types of Ai Support jobs in Georgia are:
What are popular job titles related to Remote Ai Support jobs in Georgia? For Remote Ai Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Ai Support jobs in Georgia look for? The top searched job categories for Remote Ai Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Ai Support jobs? Cities in Georgia with the most Remote Ai Support job openings:
Remote Ai Support jobs near you
Infographic showing various Remote Ai Support job openings in Georgia as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 64% Physical, 3% Hybrid, and 33% Remote job distribution.

Accounting Software Support Analyst

CINC Systems

Duluth, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Accounting Software Support Analyst
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
POSITION OVERVIEW
The Accounting Software Support Analyst provides front-line technical support to CINC Systems clients, with a focus on accounting functionality, banking and payment workflows, and financial operations within the Cephai platform. This role diagnoses and resolves software issues, responds to customer inquiries, and documents cases in accordance with internal standards. The Accounting Software Support Analyst reports to the Support Supervisor or Manager and works cross-functionally with Product, Engineering, Training, and Implementation teams.
ABOUT CINC SYSTEMS
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 as the industry’s first SaaS offering, CINC now employs nearly 400 people and serves more than 1,000 management companies across 55,000+ associations, supporting more than 6 million doors.
In January 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and drive rapid product development.
At CINC, innovation drives our growth and our people sustain it. We are proud of our humble, accountable, and team-oriented culture—and we are committed to building products and a workplace that create long-term value for our customers and our team.
RESPONSIBILITIES
Customer Support
  • Reproduce customer-reported accounting and payment issues to determine root cause and identify appropriate corrective action.
  • Resolve customer issues that do not require development team intervention, with particular depth in accounts payable, accounts receivable, bank reconciliation, and financial reporting workflows.
  • Provide accurate, professional responses to customers via email and phone, including step-by-step guidance on system features and workflows.
  • Document and route product modification and defect correction requests to the appropriate internal team and communicate status updates back to the customer.
AI-Assisted Workflows
  • Use enterprise AI tools—including Claude (Anthropic)—to research issues, draft and refine customer communications, and surface relevant knowledge base content.
  • Work within CINC’s AI-powered support ecosystem, including Support Assist (CINC’s AI Support Agent), to support faster and more consistent case resolution.
  • Apply AI-assisted workflows to triage, prioritize, and document cases.
  • Provide structured feedback on AI tool performance to support continuous improvement of prompts, outputs, and team-wide usage.
Documentation and Training
  • Create and maintain internal and customer-facing documentation for frequently asked questions and common issue resolution.
  • Author knowledge base articles for both internal and external audiences, ensuring content is accurate, clearly written, and structured for self-service use.
  • Train customers and internal staff on accounting system functionality and best practices.
  • Assist the Training and Implementation teams as needed.
REQUIREMENTS
Education
  • High School Diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
Experience
  • 2+ years of software support experience, preferably in a SaaS or accounting software environment.
  • Solid understanding of core accounting principles, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, bank reconciliation, and financial reporting.
  • Familiarity with banking terminology and payment processes, including ACH, EFT, and lockbox workflows.
  • Experience working within a CRM or support ticketing system; Intercom experience preferred.
  • Familiarity with the community association management industry is a plus.
Technical Skills
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of customer support and communication platforms, including Intercom.
  • Demonstrated ability to use enterprise AI tools—including large language models such as Claude and AI chatbot interfaces—as part of day-to-day work.
  • Ability to construct effective prompts, evaluate AI-generated outputs, and apply them accurately in customer-facing contexts.
CORE COMPETENCIES
  • Effective written and verbal communication skills, including the ability to explain financial concepts clearly to non-accounting audiences.
  • Detail-oriented, organized, and able to manage multiple priorities simultaneously.
  • Strong analytical thinking with the ability to break down complex accounting and system issues and identify root causes.
  • Self-directed with the ability to manage workload with minimal supervision.
  • Comfortable working in a fast-paced environment with evolving tools, processes, and AI-powered workflows.
WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization — and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.

Benefits:

  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term amp; Long-term disability insurance
  • Flexible Spending Plan (childcare amp; healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • Bonus holiday: Your birthday is a paid day off!
  • 2 mental health/self-care days per year
  • Free snacks (when in office)
CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply