Remote (US East Coast) Schedule: 3:00 AM - 12:00 PM Eastern Time (supporting EMEA/APAC customers ... Pier 70 in Seattle. * TED Talk with our "Why" * Explainer on experiential learning WHAT WE'RE ...
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Remote (US East Coast) Schedule: 3:00 AM - 12:00 PM Eastern Time (supporting EMEA/APAC customers ... Pier 70 in Seattle. * TED Talk with our "Why" * Explainer on experiential learning WHAT WE'RE ...
Remote Pier One information
What are Remote Pier One jobs?
Remote Pier One jobs refer to employment opportunities with Pier 1 Imports that allow employees to work from a location outside of the company's physical offices, typically from home. These positions can include customer service representatives, e-commerce support, marketing, and IT roles that support the company's online operations. Remote jobs offer flexibility and the ability to contribute to Pier 1's business while maintaining a work-life balance. Candidates typically need reliable internet access and may be required to work specific hours depending on the role.
How does working remotely for Pier One affect team collaboration and communication?
As a remote employee at Pier One, you will typically collaborate with team members through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help keep everyone aligned on goals and deadlines. While remote work allows for flexibility and autonomy, it also requires strong self-motivation and proactive communication to ensure you stay connected and productive. Pier One often encourages remote team-building activities and provides support to help remote employees feel integrated with the broader team.
What is the difference between Remote Pier One vs Remote Dock Worker?
| Aspect | Remote Pier One | Remote Dock Worker |
|---|---|---|
| Required Credentials | Basic maritime safety certifications, communication skills | Maritime safety certifications, physical stamina |
| Work Environment | Remote, administrative or coordination tasks related to port operations | Remote, logistics and coordination roles at docks or ports |
| Industry Usage | Shipping, logistics, port management | Shipping, freight handling, port operations |
| Common Search/Comparison | Remote Pier One vs Remote Dock Worker |
Remote Pier One and Remote Dock Worker roles both involve maritime industry functions but differ mainly in their work environment and responsibilities. Remote Pier One typically focuses on administrative, coordination, or management tasks related to port operations, often requiring communication skills and safety certifications. In contrast, Remote Dock Workers are more involved in logistics and physical coordination at docks, requiring physical stamina and safety credentials. Both roles serve the shipping and logistics industry but cater to different skill sets and work settings.
What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Pier 1, and why are they important?
To thrive as a Remote Customer Service Representative at Pier 1, you need excellent verbal and written communication skills, a high school diploma or equivalent, and experience in customer service. Familiarity with customer relationship management (CRM) systems, order processing software, and basic computer applications is typically required. Strong problem-solving abilities, patience, and the ability to work independently are standout soft skills for this role. These skills ensure efficient resolution of customer issues and contribute to a positive customer experience, which is critical for maintaining brand loyalty in a remote work environment.
What are the most commonly searched types of Pier One jobs in Georgia? The most popular types of Pier One jobs in Georgia are:
What are popular job titles related to Remote Pier One jobs in Georgia? For Remote Pier One jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Pier One jobs in Georgia look for? The top searched job categories for Remote Pier One jobs in Georgia are:
What cities in Georgia are hiring for Remote Pier One jobs? Cities in Georgia with the most Remote Pier One job openings:
Other
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Job description
Location: Remote (US East Coast) Schedule: 3:00 AM - 12:00 PM Eastern Time (supporting EMEA/APAC customers)
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and Dale Carnegie use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.
We're building a new category called Experiential Learning: an AI-powered category that helps people learn through conversational roleplays. People don't learn from slides, they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.
We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
- TED Talk with our "Why"
- Explainer on experiential learning
We are seeking a seasoned technical support professional who has already mastered the fundamentals of complex troubleshooting and is ready to raise the bar for the entire team. This is an individual-contributor role with real influence: you'll own the hardest, highest-stakes customer issues, mentor newer agents, and help shape the processes and tooling that let a small team punch above its weight.
This role is ideal for someone who has "seen it all" in a technical support seat and wants to bring that experience and judgment to bear on ambiguous, high-visibility problems, while also being a go-to resource for the rest of the team. On a day-to-day basis, you'll troubleshoot the most technical issues for our clients via email and screen share, triage and often personally handle escalations from enterprise accounts, and serve as a technical mentor.
Important: this role supports our EMEA/APAC customer base and requires working 3:00 AM - 12:00 PM Eastern Time.
If you're passionate about AI technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, this is the career path for you!
THE TEAMThe Yoodli Support team consists of support professionals with a strong desire to learn and help customers. They are also the epitome of our core values: Humility, Bias for Action, and Winning Together. As a senior member of this team, you'll be looked to as a model of those values and a resource other agents lean on.
RESPONSIBILITIES- Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for our growing EMEA/APAC customer base, working 3:00 AM - 12:00 PM ET
- Independently investigate and diagnose ambiguous or previously unseen technical issues, applying strong root-cause analysis rather than surface-level fixes
- Serve as a point of technical escalation for the rest of the support team, including reviewing tricky tickets and helping less experienced agents land on the right resolution path
- Determine and implement effective solutions to complex issues, and know when a problem needs to be escalated to Engineering versus being resolved directly
- Create and communicate clear, thoughtful action plans to customers, including enterprise stakeholders, in an approachable, confident manner
- Partner closely with Engineering, Product, and other internal teams to escalate, track, and resolve complex or systemic issues, building strong cross-functional relationships and pushing for durable fixes
- Identify patterns across tickets and proactively flag recurring or emerging issues before they become widespread
- Contribute to and help maintain support documentation, internal playbooks, and troubleshooting guides so institutional knowledge doesn't live in one person's head
- Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization
- Stay current on Yoodli's fast-moving AI platform, proactively seeking out and sharing new product knowledge with the team
- Manage time effectively across competing priorities, a fast-paced ticket queue, and mentorship responsibilities
- 4-5 years of experience in a technical customer support/service role, including direct experience with complex, high-stakes, or enterprise-tier accounts
- Excellent instincts and judgment for prioritizing high-impact customer issues, deciding when to escalate, and knowing when to push back on an escalation
- Advanced analytical and critical-thinking skills, with a demonstrated track record of independently diagnosing and resolving hard technical problems
- Excellent verbal and written communication skills, with the ability to explain technical and AI-specific concepts clearly to both non-technical users and technical stakeholders
- Demonstrated experience mentoring, coaching, or informally leading other support agents
- Comfortable operating with a high degree of autonomy in a fast-paced, hyper-growth startup environment
- A genuine team player who raises the bar for others and has a strong desire to keep learning
- Deep curiosity and comfort with AI-powered products, including the ability to reason about and explain AI/model behavior to non-technical users
- Advanced proficiency in HubSpot or a similar CRM/ticketing platform, including building or improving processes, workflows, SLAs, or reporting
- Experience troubleshooting web-based applications, API/SSO integrations, common error messages, and operating system settings at a senior level
- Experience troubleshooting live with customers via screen share, including in high-pressure or executive-visible situations
- Experience working with Learning Management Systems (LMS), including SCORM and LTI integrations.
- Total compensation is targeted at $89,600 - $103,000 (depending on experience)
- Equity opportunities at a fast growing company
- Health, dental, vision insurance
- 401k plans
- Unlimited PTO, free lunches at the office
- Huge impact opportunity: Build and scale a company from the ground up
- Competitive compensation: Includes a combination of cash base and commission compensation
- Work on a daily basis with the founding team and mentors
- Join a fun, inclusive and highly motivated team culture (and help define it!)