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Remote Ai Support Jobs (NOW HIRING)

Remote Services Inc.

Mobility Specialist

Mental health support services * Stock options * Home office budget & IT equipment How You'll Plan ... At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity.

New

Tixr

Fan Support Agent

$19.25 - $25.50/hr

You will work primarily through our support platform (Intercom) alongside our AI support agent ... Bonus + Equity * 100% Remote with Hybrid Optional * Paid Health Benefits ($0 Premiums) * Dental ...

terac

Be Seen First

Strategy and Finance Professionals

Atlanta, GA · Remote

$80/hr

How It Works During this remote, AI-moderated session, you will review simulated business and ... We are unable to support H1-B or STEM OPT candidates at this time. About Terac Terac is an AI ...

New

terac

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Strategy and Finance Professionals

Atlanta, GA · Remote

$80/hr

How It Works During this remote, AI-moderated session, you will review simulated business and ... We are unable to support H1-B or STEM OPT candidates at this time. About Terac Terac is an AI ...

New

terac

Be Seen First

Strategy and Finance Professionals

Atlanta, GA · Remote

$80/hr

How It Works During this remote, AI-moderated session, you will review simulated business and ... We are unable to support H1-B or STEM OPT candidates at this time. About Terac Terac is an AI ...

New

GATE 1 LTD

A.I. Manager

PA · On-site +1

Build and lead a remote AI team, including recruiting, mentoring, and performance management ... Exposure to AI use cases across multiple domains (e.g., marketing, operations, customer support)

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

Overall support volume is increasing. We are investing in the support team to stay ahead of that ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

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How much do remote ai support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote ai support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as remote AI support?

To thrive as a Remote AI Support specialist, you need a solid understanding of AI concepts, troubleshooting skills, and experience with customer support, often supported by a relevant degree or technical certification. Familiarity with ticketing systems, remote desktop tools, knowledge bases, and platforms like Slack or Zendesk is typically required. Strong communication, problem-solving abilities, and patience help you stand out when assisting diverse clients virtually. These skills are crucial for effectively resolving technical issues, ensuring customer satisfaction, and maintaining smooth operations in remote environments.

What is the difference between Remote Ai Support vs Remote Customer Support?

AspectRemote Ai SupportRemote Customer Support
Required CredentialsTechnical knowledge, AI tools familiarityCommunication skills, customer service experience
Work EnvironmentAI platforms, software toolsCustomer interaction channels (phone, chat, email)
Industry UsageTech, AI development companiesRetail, service industries, e-commerce
Common Search IntentTechnical AI support rolesCustomer service jobs

Remote Ai Support involves assisting users with AI tools and platforms, requiring technical skills and familiarity with AI technologies. In contrast, Remote Customer Support focuses on resolving customer inquiries through communication channels, emphasizing interpersonal skills. While both roles are remote and industry-related, they serve different functions within organizations.

What remote AI support jobs can be done remotely?

Remote AI support jobs typically include roles such as AI customer support, technical support specialists, and AI chatbot trainers. These positions often require skills in AI tools, communication, and problem-solving, and can be performed from home with flexible schedules. They may involve using platforms like chat interfaces, ticketing systems, or AI development environments.

What is remote AI support?

A Remote AI Support job involves assisting customers, clients, or internal teams with issues related to artificial intelligence products or services, all while working remotely. These professionals may help troubleshoot AI tools, answer technical questions, provide product guidance, and escalate complex issues to specialized teams. They often use chat, email, or video calls to communicate, and may work for technology companies, SaaS providers, or startups. Strong communication skills, technical literacy, and familiarity with AI concepts are typically required.

What are some common challenges faced by remote AI support professionals, and how can they be effectively managed?

Remote AI Support professionals often encounter challenges such as troubleshooting complex AI systems without direct physical access, managing effective communication with clients or team members across different time zones, and staying updated with rapidly evolving AI technologies. To manage these challenges, it's important to maintain clear documentation, leverage remote collaboration tools, and prioritize continuous learning. Establishing regular check-ins with the team and creating a structured workflow can also help ensure smooth support operations and timely issue resolution.
More about Remote Ai Support jobs
What cities are hiring for Remote Ai Support jobs? Cities with the most Remote Ai Support job openings:
What are the most commonly searched types of Ai Support jobs? The most popular types of Ai Support jobs are:
What states have the most Remote Ai Support jobs? States with the most job openings for Remote Ai Support jobs include:
What job categories do people searching Remote Ai Support jobs look for? The top searched job categories for Remote Ai Support jobs are:
Remote Ai Support jobs near you
Infographic showing various Remote Ai Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Support Operations Manager - Intercom & Fin AI

Vista Fulfillment Group

Santee, CA • On-site, Remote

$30 - $40/hr

Full-time

Medical, Dental

Re-posted 2 days ago

Job description

Remote - United States Only
Full-Time 40 Hours/Week
Hourly Rate: $30-$40/hour, depending on experience
Benefits: Medical and dental benefits available
Reports To: COO
About the Role
Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.
This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.
This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.
We are looking for a hands-on CS leader who can both manage people and improve systems. The ideal candidate must have strong experience with Intercom, including inbox management, reporting, routing, workflows, automations, and help center structure. They must also have strong experience with Fin AI, Intercom's AI agent, including setup, flow design, automation planning, content structure, and implementation.
Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.
Preferred Experience
Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation.
Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments.
Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.
Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards.
Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic.
Ideal Candidate
The ideal candidate is a hands-on customer support operator who can manage a team, improve accountability, and personally help build a better Intercom and Fin AI support system.
This person should not only understand customer service management, but also know how to structure support workflows, build automations, analyze ticket data, and use AI to reduce manual workload without sacrificing service quality.
We are looking for someone who can take a support department with a 48-hour average first response time and build the systems, team discipline, and automation needed to bring that down to 12-24 hours.
Location
Remote, United States only.
Requirements
Key Responsibilities
  • Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.
  • Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
  • Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
  • Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
  • Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
  • Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
  • Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
  • Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
  • Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
  • Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
  • Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
  • Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Required Qualifications
  • Must be located in the United States.
  • Bachelor's degree required.
  • Experience managing customer support teams of at least 10 people.
  • Minimum 3 years of hands-on Intercom experience.
  • Minimum 3 years of hands-on experience with Fin AI, Intercom's AI agent, including setup, flow design, automation, and optimization.
  • Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
  • Experience managing chat, email, and phone support teams.
  • Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
  • Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements.
  • Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Benefits
  • This is a full-time hourly role with a rate of $30-$40/hour, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
  • Medical and dental benefits are available.

Apply