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Remote Aetna Customer Service Representative Jobs

Arias Agencies

Remote Customer Service Rep

Johns Creek, GA · Remote

$14.75 - $20/hr

Remote Customer Service Representative (100% Work From Home) Are you ready to ditch the commute and grow your career from the comfort of your own home? We are looking for a high-energy, empathetic ...

Certified Employment Group

Be Seen First

Customer Service Representative (Remote)

San Jose, CA · Remote

$27/hr

Customer Service Representative (Remote) Schedule : M-F 8:30 am - 4:30pm PST (Days to change to include weekends during peak season) Role : Contract: Aug 3rd - Oct 30th (Potential to be extended to ...

New

Global Channel Management

Customer Service Rep

Mason, OH · Remote

$15 - $20.50/hr

REMOTE LOCAL CANDIDATES , Mason, OH Customer Service Rep duties: * The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to ...

Aspire Lifestyles

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Remote Customer Service Representative

Orlando, FL · Remote

$18 - $20/hr

Remote Customer Service Representative Location: Remote - USA Start Date: June/ July 2026 Position Type: Permanent, Full-Time Pay Range: $18.00 - $20.00 USD per hour This is a newly created permanent ...

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Remote Aetna Customer Service Representative information

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How much do remote aetna customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for remote aetna customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Remote Aetna Customer Service Representatives?

Remote Aetna Customer Service Representatives are professionals who work from home to assist Aetna health insurance members with their questions and concerns. They handle tasks such as answering inquiries about benefits, resolving billing issues, processing claims, and providing information about coverage. These representatives use phone, email, and chat to communicate with customers, offering support and guidance on a variety of health insurance topics. Working remotely allows them to provide these services without being physically present in an office.

What are the key skills and qualifications needed to thrive as a Remote Aetna Customer Service Representative, and why are they important?

To thrive as a Remote Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and Aetna’s healthcare products is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient resolution of customer inquiries, high satisfaction, and compliance with healthcare regulations.

How does a Remote Aetna Customer Service Representative typically collaborate with team members and supervisors while working from home?

As a Remote Aetna Customer Service Representative, you will frequently interact with your team and supervisors through digital channels such as chat platforms, video meetings, and regular email updates. Scheduled team huddles, ongoing training sessions, and one-on-one coaching calls are common to ensure alignment and support. This virtual environment fosters communication, provides timely feedback, and helps representatives stay connected to company goals and resources. You’ll also have access to knowledge bases and escalation channels to collaborate on complex customer inquiries.

What is the difference between Remote Aetna Customer Service Representative vs Remote UnitedHealth Group Customer Service Representative?

AspectRemote Aetna Customer Service RepresentativeRemote UnitedHealth Group Customer Service Representative
Required CredentialsHigh school diploma or equivalent; health insurance knowledge preferredHigh school diploma or equivalent; healthcare industry familiarity
Work EnvironmentRemote, home-based call centerRemote, home-based call center
Employer & Industry UsageAetna, health insuranceUnitedHealth Group, health insurance and healthcare services
Common Search & ComparisonYesYes

The main difference between a Remote Aetna Customer Service Representative and a Remote UnitedHealth Group Customer Service Representative lies in the employer and specific healthcare focus. Both roles require similar credentials and work environments, primarily involving remote customer support in the health insurance industry. Candidates should review each company's specific training and benefits to determine the best fit.

More about Remote Aetna Customer Service Representative jobs
What cities are hiring for Remote Aetna Customer Service Representative jobs? Cities with the most Remote Aetna Customer Service Representative job openings:
What are the most commonly searched types of Aetna Customer Service Representative jobs? The most popular types of Aetna Customer Service Representative jobs are:
What states have the most Remote Aetna Customer Service Representative jobs? States with the most job openings for Remote Aetna Customer Service Representative jobs include:
What job categories do people searching Remote Aetna Customer Service Representative jobs look for? The top searched job categories for Remote Aetna Customer Service Representative jobs are:
Remote Aetna Customer Service Representative jobs near you
Infographic showing various Remote Aetna Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, and 98% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Customer Contact Services Inc

Winston Salem, NC • Remote

$14.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment.
The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting.

Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.
Job Responsibilities:
  • Deliver exceptional customer service to all callers
  • Answer incoming calls in a timely manner
  • Identify caller’s needs for call resolution
  • Adhere to company scripts and procedures to ensure consistency
  • Provide customers with product and service information
  • Accurately process online reservations
  • Accurately document call information and interactions
  • Maintain knowledge base of evolving products and services
  • Identify and escalate issues to supervisors
  • Maintain Quality Assurance standards
  • Ongoing training for all CCS client programs and accounts
  • Other duties as assigned
Requirements:
  • G.E.D. or higher education level
  • One year of call center or customer service experience
  • Understanding of basic computer hardware, software, and general systems
  • Computer navigation & typing skills to manage multiple programs, platforms, and systems
  • Ability to identify, understand, and protect confidential information
  • Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
  • Excellent written communication and documentation skills
  • Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules.
  • Strong problem-solving skills and attention to detail.
Availability Requirements:
  • 20-40 hours per week
  • Available Saturday or Sunday 
Available shifts:
  • 6:00 AM - 10:00 AM CST
  • 10:30 AM - 7:00 PM CST
  • 12:30 PM - 9:00 PM CST
  • 2:30 PM - 11:00 PM CST
Equipment Requirements:
  • Keyboard - F1 - F12 keys, Page Up/Page Down
  • Two monitors
  • Webcam
  • Ability to connect to internet via an ethernet cord (WIFI not permitted)
  • Wired USB Headset 
  • Windows 11
  • 8 gigs of RAM or more (Installed Physical Memory)
  • Intel i3 or AMD Ryzen 3 CPU or better.
Benefits:
  • Work from home
  • Monthly Performance Bonus Opportunities
  • Medical insurance (full-time employees)
  • Dental, and Vision insurance (full-time employees)
  • 401k
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities
A two-week remote training begins Monday, June 22nd and follows the schedule of Monday - Friday 8:00 - 4:30 CST.

Apply