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Remote 311 Operator Jobs (NOW HIRING)

City of New York

Inspector

Manhattan, NY · On-site +1

This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ...

City of New York

Inspector

Manhattan, NY · On-site +1

This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ...

City of New York

Inspector

Manhattan, NY · On-site +1

This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ...

City of New York

Inspector

Manhattan, NY · On-site +1

This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ...

City of New York

Inspector

Manhattan, NY · On-site +1

This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ...

City of New York

Inspector

Manhattan, NY · On-site +1

This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for ...

Mutual of Omaha

Underwriter IV

Omaha, NE · Remote

$86K - $114K/yr

Remote Categories: Underwriting We're looking for a highly experienced and knowledgeable ... Strong technical foundation , including completion of LOMA 280/281, 290, 311, 386, and ALU 101 ...

The Knot Worldwide

Workforce Manager

$59.10K - $101.31K/yr

Comfortable operating in ambiguity and fast-changing environments * Bachelor's degree in Business ... This role is fully remote and not tied to any specific office location. While there are no regular ...

League One Volleyball

Payroll Operations Analyst

... 311 - Finance Central: Payroll Reports To: Payroll Analyst FLSA Status: Exempt Location: Remote (U ... operating procedures (SOPs). * Support operational readiness and stabilization activities during ...

Danaher

Production Operator II - O2

Loveland, CO · On-site +1

$21 - $28/hr

The Production Operator II is responsible for instrument assembly and calibration setup/operation ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Cupertino Electric, Inc.

BIM Operator II

$39 - $51/hr

BIM Operator II Reports To: BIM Manager Location ... San Jose, California | Remote Salary Range: $39.00/hour to $51.00/hour Final determination of a ...

Securitas

GSOC Operator

San Francisco, CA · Remote

$29 - $30/hr

... remote alarm panel programming. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the ...

EXANTE

Monitoring Operator

$18.25 - $24.25/hr

Remote Key responsibilities: * Providing monitoring and detection of problems and faults in Exante ... Knowledge of Windows and Linux operating systems (junior+/medium level skills in operating system ...

Cupertino Electric, Inc.

BIM Operator III

San Jose, CA · On-site +1

$47 - $65/hr

San Jose, CA Remote Salary Range: $47.00/hour to $65.00/hour Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may ...

Cupertino Electric, Inc.

BIM Operator III

San Jose, CA · Remote

San Jose, CA | Remote Salary Range: $47.00/hour to $65.00/hour Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may ...

Cupertino Electric, Inc.

BIM Operator III

San Jose, CA · Remote

$47 - $65/hr

San Jose, CA | Remote Salary Range: $47.00/hour to $65.00/hour Final determination of a successful candidate's starting pay will vary based on a number of factors, including market location and may ...

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Remote 311 Operator information

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$79K

$144.6K

$250K

How much do remote 311 operator jobs pay per year?

As of May 30, 2026, the average yearly pay for remote 311 operator in the United States is $144,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,500.00 and $152,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

More about Remote 311 Operator jobs
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What job categories do people searching Remote 311 Operator jobs look for? The top searched job categories for Remote 311 Operator jobs are:
Remote 311 Operator jobs near you
Inspector

Inspector

City of New York

Manhattan, NY • On-site, Remote

Full-time

Posted 22 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

475th of 639 rated public administrative organizations

Job description

Job Description

*DCWP is hiring for this position either on a provisional basis or through the 55a program. Permanent employees in the civil service title, and comparable title (under 6.1.9) are also eligible to apply. *
**This position may be eligible for compressed schedule, pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
Inspector responsibilities include but are not limited to the following:
- Conducting field enforcement, undercover inspections and participating in multi-agency enforcement actions;
- Enforcing laws and regulations relating to weights and measures through testing, sealing, condemning or confiscating weighing and measuring devices (may include petroleum products);
- Inspecting and investigating trade practices to detect and eliminate consumer deception; inspecting and investigating all categories of trades and occupations licensed by Consumer and
Worker Protection;
- Lifting weights, walking, using mass transit, and climbing stairs;
- Completing reports on complaints investigated, violations identified and special inspections using tablets, computers, and/or written documents;
- Preparing summonses and testifying at hearings;
- Utilizing computer systems for email correspondences, uploading and saving evidence, and researching in, and attaining assignments from agency web-based system/tablet operating system;
- Communicating clearly and concisely both written and verbally;
- Administrative duties such as copying and scanning;
- Maintaining a professional demeanor with excellent customer service skills; and
- Performing other related work.
INSPECTOR (CONSUMER AND WORKER - 33997

Qualifications

1. A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or
2. A baccalaureate degree from an accredited college; or
3. A satisfactory combination of education and/or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience. However, all candidates must have a four-year high school diploma or its educational equivalent.
License Requirement:
Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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