ZipRecruiter

Log In

2

Remote 311 Operator Jobs (NOW HIRING)

Eyouth

Loading Operator

$18 - $23.50/hr

Loading Operator Operate production equipment and perform tasks safely and efficiently to meet ... 2026 job type remote salary 8400 - 9450 EGP Engineering operations Safety awareness teamwork ...

Raptor Maps

BVLOS UAS Operator

$25 - $40/hr

This is a remote contract role with location and schedule dictated by the work assigned. Prior titles held may include Flight Coordinator, Drone Pilot, or UAS Operator. What you'll do * Schedule:

Mutual of Omaha

Underwriter IV

Omaha, NE · Remote

$86K - $114K/yr

Remote Categories: Underwriting We're looking for a highly experienced and knowledgeable ... Strong technical foundation , including completion of LOMA 280/281, 290, 311, 386, and ALU 101 ...

Buncombe County

Reappraisal Analyst

Asheville, NC · On-site +1

$58K - $74K/yr

Employees in positions that are approved for remote work must work at a location within a 2-hour ... 311-residential modeling concepts, 312- commercial modeling concepts and North Carolina Machinery ...

Drips

Chatroom Operator (Remote)

Cleveland, OH · Remote

$10 - $13/hr

Who are we? We are Drips. The founders of conversational texting and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers. In a world ...

City of New York

Staff Counsel

Manhattan, NY · On-site +1

**This position may be eligible for remote work for up to 2 days per week or compressed work schedule ... For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer ...

City of New York

Staff Counsel

Manhattan, NY · On-site +1

**This position may be eligible for remote work for up to 2 days per week or compressed work schedule ... For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer ...

The Chamber of Commerce of West Alabama

Forklift Operator

$17.50 - $20.50/hr

Remote Office Administrative Assistant KYNY Group Location: 873 Dunbarton Rd, Montgomery, AL, 36117-3001 We are looking for a dependable Office Administrative Assistant to provide essential support ...

Riley Industrial Services Inc

Operator

Sahuarita, AZ · Remote

$22 - $24/hr

Operator Now Hiring: Full-Time CDL Operator! Riley Industrial Services is growing fast and looking for CDL-A with tanker endorsements to join our hard-working team. We specialize in hydro excavation ...

Army National Guard Units

UAS OPERATOR

Boise, ID · On-site +1

$61K - $80K/yr

Performs as aircraft operator (AO) or payload operator (PO) during inactive duty training (IDT), annual training (AT), additional flight training period (AFTP), and pre-mobilization and post ...

Skillforce

Combilift Operator

Chesapeake, VA · Remote

$35 - $40/hr

Skillforce is hiring Combilift Operators for ongoing project work in Chesapeake, Virginia. As a Combilift Operator, you will be responsible for transporting, staging, and positioning pipe and ...

Skillforce

Combilift Operator

Chesapeake, VA · Remote

$35 - $40/hr

Skillforce is hiring Combilift Operators for ongoing project work in Chesapeake, Virginia. As a Combilift Operator, you will be responsible for transporting, staging, and positioning pipe and ...

previous pagenext page

Showing results 21-40

All JobsRemote JobsConstruction JobsGeneral Construction JobsExcavator Operator JobsRemote 311 Operator Jobs

Remote 311 Operator information

See salary details

$79K

$144.6K

$250K

How much do remote 311 operator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for remote 311 operator in the United States is $144,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,500.00 and $152,000.00 per year, depending on experience, location, and employer.

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

More about Remote 311 Operator jobs

What cities are hiring for Remote 311 Operator jobs?

Cities with the most Remote 311 Operator job openings:

What are the most commonly searched types of 311 Operator jobs?

The most popular types of 311 Operator jobs are:

What states have the most Remote 311 Operator jobs?

States with the most job openings for Remote 311 Operator jobs include:

What are popular job titles related to Remote 311 Operator jobs?

For Remote 311 Operator jobs, the most frequently searched job titles are:

Remote 311 Operator jobs near you
Infographic showing various Remote 311 Operator job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 87% Full Time, 5% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $144,569 per year, or $69.5 per hour.

Operator

Burbank, CA • Remote

Birch Gold Group
Finance and Insurance • 51 - 200 employees
Learn more about Birch Gold Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Description
The Operator will primarily answer phones in a pleasant and professional manner and provide information and assistance to other departments as needed. In addition to administrative duties including implementing administrative systems, procedures, and policies, and monitoring administrative projects. 

Key Responsibilities
  • Answer multi-line telephone system, determine caller’s needs and route to appropriate department/person
  • Handle multiple calls simultaneously while maintaining accuracy, professionalism, and composure.
  • Assess and prioritize calls based on urgency and importance 
  • Transfer calls to the appropriate department/person with accurate, relevant information 
  • Notate call details, including reason for call, issues raised, and any updated contact information caller provided 
  • Maintain a high level of service quality and customer satisfaction 
  • Follow established procedures to assign leads to sales personnel accurately and timely
  • Provide callers with information such as company address, company fax numbers, company website and other related information 
  • Data entry into CRM system
  • Assist with other related duties as needed

Skills Knowledge and Expertise
Communications - Exhibit good listening and comprehension. Express ideas and thoughts in written form. Express ideas and thoughts verbally. Keep others adequately informed. Select and use appropriate communication methods.
Dependability - Commit to doing the best job possible. Follow instruction. Keep commitments. Meet attendance and punctuality guidelines. Respond to requests for service and assistance. Take responsibility for own actions.
Planning & Organization - Integrate changes smoothly. Plan for additional resources. Prioritize and plan work activities. Set goals and objectives. Use time efficiently. Work in an organized manner.
Quality - Foster quality focus in others. Improve processes. Measure key outcomes. Set clear quality requirements. Solicit and apply customer feedback.
Use of Technology - Adapt to new technologies. Demonstrate required skills. Keep technical skills up to date. Troubleshoot technological problems. Use technology to increase productivity.
Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment.

Benefits
Medical, Dental, Vision, 401k
Vacation: 2 weeks paid annually, up to 3
Paid Holidays
Annualized Performance Bonus
Remote Flexibility: Work from Home