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Remote 311 Operator Jobs in California (NOW HIRING)

Clean Harbors

Traveling Heavy Equipment Operator

Newhall, CA · On-site +1

$14.90 - $34.62/hr

The Heavy Equipment Operator will operate a variety of equipment, such as, backhoes, bulldozers, loader, screeners, excavators as well as other equipment. Candidates must also be willing and able to ...

All Jobs311 Operator JobsRemote 311 Operator JobsRemote 311 Operator Jobs in California

Remote 311 Operator information

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in California?

The most popular types of 311 Operator jobs in California are:

What are popular job titles related to Remote 311 Operator jobs in California?

For Remote 311 Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote 311 Operator jobs in California look for?

The top searched job categories for Remote 311 Operator jobs in California are:

What cities in California are hiring for Remote 311 Operator jobs?

Cities in California with the most Remote 311 Operator job openings:

Remote 311 Operator jobs near you
Infographic showing various Remote 311 Operator job openings in California as of August 2026, with employment types broken down into 41% Full Time, 55% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Operator

Burbank, CA • Remote

Birch Gold Group
Finance and Insurance • 51 - 200 employees
Learn more about Birch Gold Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Description
The Operator will primarily answer phones in a pleasant and professional manner and provide information and assistance to other departments as needed. In addition to administrative duties including implementing administrative systems, procedures, and policies, and monitoring administrative projects. 

Key Responsibilities
  • Answer multi-line telephone system, determine caller’s needs and route to appropriate department/person
  • Handle multiple calls simultaneously while maintaining accuracy, professionalism, and composure.
  • Assess and prioritize calls based on urgency and importance 
  • Transfer calls to the appropriate department/person with accurate, relevant information 
  • Notate call details, including reason for call, issues raised, and any updated contact information caller provided 
  • Maintain a high level of service quality and customer satisfaction 
  • Follow established procedures to assign leads to sales personnel accurately and timely
  • Provide callers with information such as company address, company fax numbers, company website and other related information 
  • Data entry into CRM system
  • Assist with other related duties as needed

Skills Knowledge and Expertise
Communications - Exhibit good listening and comprehension. Express ideas and thoughts in written form. Express ideas and thoughts verbally. Keep others adequately informed. Select and use appropriate communication methods.
Dependability - Commit to doing the best job possible. Follow instruction. Keep commitments. Meet attendance and punctuality guidelines. Respond to requests for service and assistance. Take responsibility for own actions.
Planning & Organization - Integrate changes smoothly. Plan for additional resources. Prioritize and plan work activities. Set goals and objectives. Use time efficiently. Work in an organized manner.
Quality - Foster quality focus in others. Improve processes. Measure key outcomes. Set clear quality requirements. Solicit and apply customer feedback.
Use of Technology - Adapt to new technologies. Demonstrate required skills. Keep technical skills up to date. Troubleshoot technological problems. Use technology to increase productivity.
Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment.

Benefits
Medical, Dental, Vision, 401k
Vacation: 2 weeks paid annually, up to 3
Paid Holidays
Annualized Performance Bonus
Remote Flexibility: Work from Home