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Remote 311 Operator Jobs in Houston, TX (NOW HIRING)

What role you will play in our team Production-Midstream Remote Operator (Vantage) Board Operator working Remote Operations from the ExxonMobil Spring Campus. Supporting assets in the Unconventional ...

Posted today

Remote 311 Operator information

See Houston, TX salary details

$75.4K

$138.1K

$238.7K

How much do remote 311 operator jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote 311 operator in Houston, TX is $138,059.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $145,200.00 per year, depending on experience, location, and employer.

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in Houston, TX?

The most popular types of 311 Operator jobs in Houston, TX are:

What are popular job titles related to Remote 311 Operator jobs in Houston, TX?

For Remote 311 Operator jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Remote 311 Operator jobs in Houston, TX look for?

The top searched job categories for Remote 311 Operator jobs in Houston, TX are:

What cities near Houston, TX are hiring for Remote 311 Operator jobs?

Cities near Houston, TX with the most Remote 311 Operator job openings:

Remote Operator (Spring, TX)

ExxonMobil

Spring, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 hours ago

Posted today


ExxonMobil rating

6.0

Company rating: 6.0 out of 10

Based on 231 frontline employees who took The Breakroom Quiz

72nd of 87 rated oil and gas companies


Job description

About us

For well over a century, ExxonMobil has been at the heart of creating and growing a modern world. We embrace the power and promise of technology, pushing the boundaries of what's possible. For billions around the world, lives are better and last longer because of the innovative problem solving and reliable energy we provide. And when it comes to developing industrial solutions to reduce carbon emissions, ExxonMobil is truly the leader.

We don't stop at "good enough." We are committed to doing what's right, even if it's difficult or unpopular. We hold ourselves to high standards, challenge what's possible and invest in innovation to meet society's critical needs.

Real change begins with bold questions, drive, and ambition. Here, your talent, determination and contributions shape how far you'll go and the impact you'll make along the way.

Our future success depends on exceptional people. We invest in developing talent through meaningful work, challenging assignments, mentorship, and experiences that help build the next generation of leaders.

Our Culture

We are uniquely ExxonMobil. Integrity, care, excellence, resilience and courage, these core values determine how we work every day. At ExxonMobil, our values aren't just words— they're how we show up, focused on delivering the right answer, the right way, every day.

About Houston

ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.

Learn more about what we do in Houston here.

What role you will play in our team

Production-Midstream Remote Operator (Vantage) Board Operator working Remote Operations from the ExxonMobil Spring Campus. Supporting assets in the Unconventional portfolio with the use of technology and integrity. Vantage is a full remote center providing support to many functions of field operations including, Production, Midstream, Water (SWD), and GHG surveillance.

What you will do
  • Skills that are required of the UNCON Production-Midstream Remote Operator (Vantage) usually refer to both acquired skills and individual traits. It is therefore common to find the following required skills for communications dispatchers, Artificial Lift Technicians, Lease Operators and Midstream Operators.
  • Intermediate Microsoft Office skills, Documentation Skills, Data Entry, Telephone Skills, Listening, Verbal Communication, Multi-tasking, Dependability, Emotional Control, Reporting Skills, knowledge of WIN 911 and Ignition programs and onshore field operational experience is a must.
  • Communication method(s) used:
  • Email
  • Phone
  • Zoom messenger
 
About You

Skills and Qualifications

  • Ability to develop and maintain cooperative and professional relationships with fellow Technicians, employees from other departments and Supervisors
  • Ability to use logic and reasoning to reach independent conclusions and approaches to problems
  • Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Ability to make decisions under stressful situations
  • Ability actively listen and communicate effectively through clear speech and hearing
  • Ability to follow instructions
  • Ability to write clearly and spell correctly
  • Ability to establish priorities and pass on information as needed
  • Receive and respectfully respond to a variety of emergency and non-emergency services and complaints
  • Ability to capture learnings from the field and express those learnings to management, peer and subordinates
  • Ability to travel and work from the field when needed
Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you:

  • Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life.
  • Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match.
  • Comprehensive medical, dental, and vision plans.
  • Culture of Health: Programs and resources to support your wellbeing.
  • Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you.
  • Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you.

Please note benefits may be changed from time to time without notice, subject to applicable law and local collective bargaining agreements.

Stay connected with us

Learn more at our website.

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Equal Opportunity Employer

ExxonMobil is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Corporate Separateness

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships

Pre-Employment Testing Guidance

This Operations and Mechanical (O&M) position requires pre-employment testing. After applying you will receive a pop up giving you access to the assessment. You may take the assessment at that time or utilize the instructions below to access the assessment at a time convenient for you.  Note that the assessment must be completed by the deadline in order for you to be considered for the O&M position for which you have applied.

IMPORTANT

The O&M test has been revised.  Effective December 1, 2021 ALL candidates must complete the revised assessment.  Even if you have tested within the last 365 days (passed or failed), if you tested before December 1, 2021, you must complete the revised assessment to be considered for this O&M opportunity.  Failure to complete the assessment by the deadline will result in your disqualification from consideration for this position.  The assessment is the same for all O&M requisitions.  If you have completed the assessment after December 1, 2021, your assessment results will be mapped to this requisition when you try to access the test. Test passed candidates will be screened by the hiring team and a subset invited for interview.  Note that a satisfactory result on the assessment does not guarantee an interview.   

PLEASE COMPLETE THE ASSESSMENT BY:  Friday, September 18, 2026. @ 11:59 P.M. CST               

Instructions to Access the Assessment After Applying (If you missed the pop up)

  • Login to https://jobs.exxonmobil.com   
  • Click on View Profile (top right hand corner) and login.  
  • To login you will need your email address and the password established when you created your profile.   
  • Scroll down to the Jobs Applied section and click. 
  • Complete the assessment for the job where indicated.
  • Online Assessment Study Guide can be found here:  http://corporate.exxonmobil.com/-/media/Global/Files/careers/2024-Wage-Test-Study-Guide

Online Practice Tests can be found here: Practice Tests and Assessments | SHL

Alternate Location:  

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. 

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.


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