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Remote 311 Operator Jobs in Dallas, TX (NOW HIRING)

ECS

Hydrovac Operator

Dallas, TX · Remote

$28 - $38/hr

The Hydrovac Operator, CDL/DOT Driver will be responsible for driving and maintaining DOT vehicle to pick up and deliver loads, move equipment from location to location as needed and perform other ...

All Jobs311 Operator JobsRemote 311 Operator JobsRemote 311 Operator Jobs in Dallas, TX

Remote 311 Operator information

See Dallas, TX salary details

$78.1K

$143K

$247.3K

How much do remote 311 operator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote 311 operator in Dallas, TX is $143,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,300.00 and $150,400.00 per year, depending on experience, location, and employer.

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in Dallas, TX?

The most popular types of 311 Operator jobs in Dallas, TX are:

What are popular job titles related to Remote 311 Operator jobs in Dallas, TX?

For Remote 311 Operator jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Remote 311 Operator jobs in Dallas, TX look for?

The top searched job categories for Remote 311 Operator jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Remote 311 Operator jobs?

Cities near Dallas, TX with the most Remote 311 Operator job openings:

Remote 311 Operator jobs near you
Infographic showing various Remote 311 Operator job openings in Dallas, TX as of August 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $143,012 per year, or $68.8 per hour.

Hydrovac Operator

Dallas, TX • Remote

ECS
See more jobs at ECSexternal

$28 - $38/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Job description

At ECS, we operate with a commitment to Integrity, Think Big, and Teamwork. We are seeking a dynamic and motivated Outside Sales Representative to drive strategic business growth and expand our customer base across construction, utility, and municipal markets. 


The Hydrovac Operator, CDL/DOT Driver will be responsible for driving and maintaining DOT vehicle to pick up and deliver loads, move equipment from location to location as needed and perform other driving needs of the company.


Essential Duties & Responsibilities

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by the business demands. 

 Safe Operation and Maintenance

  • Safely operate and maintain DOT-regulated equipment and vehicles.
  • Conduct pre-trip and post-trip inspections to ensure safety and operational readiness.
  • Identify and report any vehicle maintenance needs or safety concerns.

Regulatory Compliance

  • Maintain required DOT licenses, medical certifications, and endorsements.
  • Abide by applicable road limitations, Hours of Service Rules, and weight restrictions.
  • Keep ELD (Electronic Logging Device) records for Hours of Service.
  • Ensure all required permits, licenses, and certifications are up to date and in compliance with federal and state laws.

Health and Safety Compliance

  • Always maintain a safe work environment by adhering to health and safety protocols without exception.
  • Respond appropriately to incidents, spills, or emergencies, following company and regulatory protocols.



Qualifications

Licenses and Certifications

  • Class A or B CDL with Tanker and Air Brake Endorsements
  • Valid CDL Medical Certification.
  • Clean Clearinghouse status.

Experience

  • vac-truck operator

 Requirements

  • Can work in excess of regularly scheduled hours when necessary, including nights, weekends and on-call
  • Can lift 80lbs and complete daily physical activity
  • Willing to travel

Safety and Compliance

  • Proficiency in safety protocols both on and off the jobsite, with a focus on maintaining a safe work environment.
  • Adept knowledge of traffic laws and equipment operation ordinances.
  • Clean Motor Vehicle Report (MVR) with no major violations.

Required Skills

Communication and Interpersonal Skills

  • Ability to communicate effectively, both verbally and in writing, with customers and employees.
  • Excellent interpersonal skills to foster strong working relationships.

Technical Proficiency

  • Ability to utilize tablets for reporting driving hours (ELD).

Organizational and Multi-tasking Abilities

  • Strong organizational skills and attention to detail.
  • Ability to manage multiple responsibilities simultaneously.

Regulatory Knowledge

  • Thorough understanding of DOT regulations, particularly those related to hazardous materials (Hazmat).

Safety Commitment

  • Strong attention to detail with a firm commitment to maintaining a safe work environment.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee is occasionally required to climb, or balance, and stoop, kneel crouch, or crawl. Comfortable with long periods of driving and sitting. Ability to perform tasks that require physical exertion, such as loading and unloading materials. Willingness to work in various weather conditions.

Must be able to work flexible/extended hours and travel long distances when necessary. Overnight travel may be required.

The employee occasionally is required to lift and/or move up to 80 pounds and to walk up to 1 mile daily. Specific vision abilities by this job include close vision and distance vision.  


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts; in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles.

Travel: Extensive travel is required, including long-distance driving.

Hours: Flexibility with working hours, including nights, weekends, and holidays, as needed.

Environment: Work involves exposure to hazardous materials, requiring adherence to strict safety protocols.

Hours of operation may vary depending on job requirements.  The noise level in the work environment is usually moderate.


ECS is a drug-smoke and alcohol- free workplace. Drug testing is a requirement for employment.

ECS is an Equal Opportunity Employer.


What ECS offers 

  • Excellent Benefits (Medical, Dental, Vision, LTD, Life, EAP)
  • Sick leave
  • Paid Vacation leave
  • Paid Holidays
  • In-house training by our Field Mentor