EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ...
EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ...
This role is remote within the following states: AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI ... Bachelor's degree in IT, Business Administration, or related field. * 1+ years' experience in ...
This role is remote within the following states: AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI ... Bachelor's degree in IT, Business Administration, or related field. * 1+ years' experience in ...
Dir IT
$167K - $268K/yr
General information Location Remote Function Technology Business Unit Shared Services Full-time/Part-time Full Time Salary Range Min - Max (USD) $167703 - $268325 Country United States Date 14-Jul ...
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Great Barrington, MA · Remote
$15.50 - $20.75/hr
Remote Employment Status: Full-time, Non-exempt, 22-week internship Position Summary American ... The IT Intern will support the Information Technology team by assisting with documentation ...
IT Intern
Great Barrington, MA · Remote
$15.50 - $20.75/hr
Remote Employment Status: Full-time, Non-exempt, 22-week internship Position Summary American ... The IT Intern will support the Information Technology team by assisting with documentation ...
IT Project Manager
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Provide 2nd level support - Troubleshoot website, application, and database issues; consult with ... Manage remote access to systems * Be responsible for the overall planning, execution, and success ...
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Alcolu, SC · Remote
$19.75 - $27.25/hr
Fully remote position. * Shift-based role with no fixed working hours . * Availability to work ... Supporting knowledge sharing within the IT team Qualifications * Minimum 5 years of experience in ...
2nd and 3rd Level IT Support Technician
Alcolu, SC · Remote
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Syracuse, NY · Remote
$48K - $55K/yr
About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our ... With technicians on the ground throughout the country we offer in-person as well as remote support.
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IT Field Technician (Remote)
Syracuse, NY · Remote
$48K - $55K/yr
About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our ... With technicians on the ground throughout the country we offer in-person as well as remote support.
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Cary, NC · On-site +1
$39.14 - $42.85/hr
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IT Operations Specialist
Cary, NC · On-site +1
$39.14 - $42.85/hr
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Remote IT Support Analyst
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This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n The candidate shall be ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n * A ...
IT Project Manager
Washington, DC · Remote
$111K - $131K/yr
This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n The candidate shall be ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n * A ...
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$111K - $137K/yr
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IT Manager (Remote, Part-time)
San Francisco, CA · On-site +1
$111K - $137K/yr
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IT Director
New York, NY · On-site +1
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Chicago, IL · On-site +1
As an IT Consultant, you will have several years of experience working in Information Technology to ... You will have direct contact with clients via onsite office and home visits, as well as remote ...
Quick apply
Information Technology Consultant
Chicago, IL · On-site +1
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Boston, MA · On-site +1
Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote Join our team as an IT Analyst and become a key player in designing, implementing, and maintaining ...
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Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote Join our team as an IT Analyst and become a key player in designing, implementing, and maintaining ...
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New York, NY · On-site +1
This position leads IT operations, vendor partnerships, and technology initiatives across multiple office locations and remote employees while ensuring the protection, integrity, and availability of ...
Quick apply
IT Director
New York, NY · On-site +1
This position leads IT operations, vendor partnerships, and technology initiatives across multiple office locations and remote employees while ensuring the protection, integrity, and availability of ...
Director, IT
$167K - $245K/yr
Life360 is a Remote-First company, which means a remote work environment will be the primary ... About The Team Life360's IT team exists to enable our 500+ remote-first employees to be equipped ...
Director, IT
$167K - $245K/yr
Life360 is a Remote-First company, which means a remote work environment will be the primary ... About The Team Life360's IT team exists to enable our 500+ remote-first employees to be equipped ...
$111K - $137K/yr
About the Role As our part-time IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup. You will be the go-to person for everything from laptop provisioning ...
$111K - $137K/yr
About the Role As our part-time IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup. You will be the go-to person for everything from laptop provisioning ...
IT Manager (Remote, Part-time)
San Francisco, CA · Remote
$111K - $137K/yr
About the Role As our part-time IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup. You will be the go-to person for everything from laptop provisioning ...
IT Manager (Remote, Part-time)
San Francisco, CA · Remote
$111K - $137K/yr
About the Role As our part-time IT Manager, you will own the internal technology backbone of a fully remote, fast-scaling startup. You will be the go-to person for everything from laptop provisioning ...
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Chicago, IL · On-site +1
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Chicago, IL · On-site +1
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IT Manager
Los Angeles, CA · Remote
$130K/yr
Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent position. Job Title: IT Manager Location-Type: Remote (PST hours required, 9-6 PST core hours ...
Quick apply
IT Manager
Los Angeles, CA · Remote
$130K/yr
Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent position. Job Title: IT Manager Location-Type: Remote (PST hours required, 9-6 PST core hours ...
Remote 2Nd Shift Information Technology information
See salary details
$12.26 - $15.25
19% of jobs
$15.61 is the 25th percentile. Wages below this are outliers.
$15.25 - $18.25
47% of jobs
$19.70 is the 75th percentile. Wages above this are outliers.
$18.25 - $21.24
17% of jobs
$21.24 - $24.24
4% of jobs
$24.24 - $27.23
2% of jobs
$27.23 - $30.22
0% of jobs
$30.22 - $33.22
3% of jobs
$33.22 - $36.21
2% of jobs
$36.21 - $39.20
3% of jobs
$39.20 - $42.20
1% of jobs
$42.20 - $45.19
0% of jobs
$12
$21
$45
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What is the difference between Remote 2Nd Shift Information Technology vs Remote 2Nd Shift Network Support Specialist?
| Aspect | Remote 2Nd Shift Information Technology | Remote 2Nd Shift Network Support Specialist |
|---|---|---|
| Credentials | IT certifications (CompTIA, Cisco, Microsoft) | Network certifications (CCNA, CompTIA Network+) |
| Work Environment | IT support, troubleshooting, software management | Network monitoring, troubleshooting, hardware setup |
| Industry Usage | Technology, healthcare, finance | Telecommunications, enterprise networks |
| Search Intent | IT roles, remote tech support | Network issues, remote network support |
Remote 2Nd Shift Information Technology and Remote 2Nd Shift Network Support Specialist roles share similar credentials and work environments but focus on different technical areas. IT roles cover a broad range of software and hardware support, while network support specialists focus specifically on network infrastructure. Both are in high demand for remote work, especially during second shifts.
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Other
Posted 27 days ago
Job description
REMOTE
1 year Contract
2nd Shift (3PM EST - 11:30 PM EST)
3rd Shift (11PM EST - 7:30 AM EST)
Position Summary
The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.
The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.
Key Responsibilities
- Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
- Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
- Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
- Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
- Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
- Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
- Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
- Develop and maintain technical documentation, workflows, and knowledge base content.
- Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
- Report critical incidents, risks, and patterns to leadership for further review and resolution.