Release Technician Jobs (NOW HIRING)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Salesforce Release Technician for the Department of Innovation & Technology (DoIT) performing professional work of an intermediate level of difficulty in application services, including carrying out assigned release/change coordination activities for Salesforce development teams.

In this position, you will assist in developing validation scripts and perform related activities following established procedures to help maintain accurate and functional releases. Additionally, you will serve as a project team member performing assigned project tasks within established deadlines to meet project deliverables, including assisting the project lead in preparing and updating project schedules and validation activities.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team! As a State of Illinois employee, you receive a comprehensive benefits package including: competitive group insurance benefits including health, life, dental and vision plans; flexible work schedules; paid vacation time; paid sick time; paid personal business days; paid holidays; paid parental leave; pension plan; deferred compensation program; optional pre-tax programs; tuition reimbursement program; and federal public service loan forgiveness program eligibility.

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential functions under general supervision, serves as the Salesforce Release Technician for the Department of Innovation & Technology (DoIT), performing professional work of an intermediate level of difficulty in Application Services, including carrying out assigned release and change coordination activities for Salesforce development teams. Provides support and problem resolution assistance for moderately difficult issues, referring complex problems to higher-level professionals. Serves as a project team member performing assigned project tasks within established deadlines to meet project deliverables, including assisting the project lead in preparing and updating project schedules and validation activities. Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum qualifications requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields. Requires one (1) year of Application Services or related Information Technology experience. Specialized skills requires one (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform, including assisting with installations, modifications, system tuning, or basic configuration tasks. Requires one (1) year of professional experience with release or change management activities with Salesforce or a similar platform, including assisting with validation scripts, deployments, or coordination tasks. Requires one (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile methodologies to complete assigned application service tasks. Requires one (1) year of professional experience utilizing project management tools such as Microsoft (MS) PowerPoint, MS Visio, MS Project, MS Teams Azure or similar tools to support project tasks or documentation.

Conditions of employment require the ability to meet all of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. Requires the ability to verify identity. Requires employment authorization to accept permanent full-time position with the State of Illinois. Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history. Requires the ability to travel in the performance of duties. Requires the ability to work outside of normal hours to meet deadlines. Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc. Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays. Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties. Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.

Work hours: Monday-Friday 8:30am-5:00pm (work hours may vary) Headquarter location: 300 W Jefferson St, Springfield, Illinois, 62702 Work county: Sangamon Agency contact: Jessica.Jordan2@illinois.gov Posting group: Science, Technology, Engineering & Mathematics