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Referral Navigator Jobs in Indiana (NOW HIRING)

Community Health Worker/Navigator (51477)

Knox, IN · On-site

$16.75 - $22/hr

Provide non clinical care coordination, including appointment support, referrals, follow up, and ... Certified State Navigator and Certified Counselor for SHIP within 90 days of employment * Certified ...

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Referral Navigator information

What is a referral navigator?

Referral Navigators are professionals who help individuals access social services, healthcare, or community resources by connecting them to the appropriate organizations or programs. They assess clients' needs, provide information about available services, and assist with the application or referral process. Referral Navigators often work in healthcare, social work, or nonprofit settings to ensure that people receive the support they need.

What are common challenges referral navigators face when coordinating care between providers and clients?

Referral Navigators often encounter challenges such as coordinating communication across multiple healthcare providers, ensuring timely follow-up for clients, and managing complex caseloads with diverse needs. Navigators must be proficient at tracking referrals, addressing barriers to care (like transportation or insurance issues), and advocating for clients in various systems. Strong organizational skills and a collaborative approach are essential for overcoming these challenges and ensuring clients receive the support they need.

What skills and qualifications are needed to thrive as a referral navigator?

To thrive as a Referral Navigator, you need a background in healthcare or social services, strong organizational skills, and familiarity with patient referral processes. Experience with case management software, electronic health records (EHRs), and sometimes certifications in care coordination or patient navigation are often required. Excellent communication, empathy, and problem-solving abilities enable effective support for clients and collaboration with providers. These skills ensure timely, accurate referrals and help clients access the resources they need for improved health outcomes.

What is the difference between Referral Navigator vs Case Manager?

AspectReferral NavigatorCase Manager
CredentialsTypically requires certifications like Certified Referral Specialist or related trainingOften requires social work, counseling, or healthcare-related degrees and licenses
Work EnvironmentPrimarily in healthcare, community organizations, or social service agenciesIn healthcare facilities, social service agencies, or community programs
Employer & IndustryHealthcare providers, social service agencies, non-profits
Search & Comparison IntentPeople comparing roles focused on connecting clients to resources

The main difference between a Referral Navigator and a Case Manager lies in their scope and responsibilities. Referral Navigators primarily focus on guiding clients to appropriate resources and services, often with specialized training in referrals. Case Managers have a broader role, managing comprehensive client care plans, coordinating services, and often requiring advanced degrees or licenses. Both roles are vital in healthcare and social services, but they differ in scope, credentials, and daily tasks.

What are popular job titles related to Referral Navigator jobs in Indiana? For Referral Navigator jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Referral Navigator jobs? Cities in Indiana with the most Referral Navigator job openings:

Community Health Worker/Navigator (51477)

HealthLinc

Knox, IN • On-site

$16.75 - $22/hr

Full-time

Re-posted 23 days ago


HealthLinc rating

8.0

Company rating: 8.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

The Community Health Navigator (CHN) is a trusted, non clinical member of the care team who supports patients and community members in accessing affordable, coordinated, and culturally responsive healthcare. This role focuses on insurance navigation and enrollment, sliding fee scale assistance, care coordination, resource navigation, outreach, and community engagement to reduce barriers to care and improve health outcomes. The Community Health Navigator functions in alignment with the nationally recognized Community Health Worker (CHW) model and core competencies, while serving as a patient facing navigator within the health center and community.
JOB RESPONSIBILITIES:
Patient Access & Insurance Navigation
  • Assist patients with insurance enrollment, reenrollment, and navigation, including Medicaid, Marketplace plans, Indiana SHPI Medicare enrollment services (MSP & EH) and other coverage options.
  • Educate patients on the health center's sliding fee discount program, assist with applications, renewals, and documentation, and troubleshooting access issues.

Care Coordination & Resource Navigation
  • Provide non clinical care coordination, including appointment support, referrals, follow up, and connection to internal and external services.
  • Help patients navigate healthcare, behavioral health, social services, and community resources.
  • Address barriers related to transportation, cost, language, literacy, and system complexity.

Outreach & Community Engagement
  • Conduct outreach to patients and community members to promote clinic services, preventive care, enrollment opportunities, and health education.
  • Plan, support, and participate in community events, health fairs, enrollment events, and outreach activities across the service area.
  • Build and maintain relationships with community organizations, partners, and stakeholders.

Education & Certification Aligned Activities
  • Provide education and support consistent with Certified Community Health Worker (CCHW), chronic care management (CCM), State Health Insurance Assistance Program (SHIP), and other applicable certifications, as assigned.
  • Maintain required certifications and participate in training and professional development.

Team Collaboration
  • Work collaboratively as part of a care team to meet patient needs.
  • Participate in team meetings, supervision, training, and performance improvement activities.
  • Serve as a patient advocate, elevating systemic barriers and community needs to leadership.

Documentation & Data
  • Document patient interactions, referrals, and outcomes accurately in the electronic health record (EHR) and other required systems.
  • Support data collection, program tracking, quality improvement, and grant reporting activities.
  • Maintain patient confidentiality and comply with HIPAA, HRSA requirements, and organizational policies.
  • All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
REQUIRED QUALIFICATIONS:
Education/Training
  • High School Diploma/GED
  • Certified State Navigator and Certified Counselor for SHIP within 90 days of employment
  • Certified Community Health Worker (CHW) within six months of employment
  • Certified Chronic Care Professional (CCP) within six months of employment

Experience
  • Experience with community resources and outreach activities (preferred)
  • Experience with insurance navigation and enrollment (preferred)

Skills/Job Requirement
  • Strong organizational and time management skills
  • High level of initiative with achieving results
  • Leadership skills within a team environment
  • Excellent written and verbal communication skills
  • Ability to remain flexible and adaptable
  • Reliable transportation for travel and valid driver's license
  • Ability to follow HealthLinc policies and procedures
  • Ability to conduct patient services and outreach activities remotely (when necessary and approved)

Technology Skills
  • Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
  • Basic software skills (Microsoft Office, EHR, online sources, etc.)

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