Reentry Case Manager Jobs in Wisconsin (NOW HIRING)

ATTIC stands for "Alternatives to Traditional Incarceration of Citizens." We are a nonprofit 501(c)(3) organization dedicated to developing interventions that enable individuals to avoid unnecessary levels of incarceration, enhance community safety and provide a setting that facilitates treatment and the reduction of recidivism. We operate residential and other correctional programs throughout Wisconsin that provide case management, counseling and treatment groups, vocational training and high-risk client monitoring and supervision.

Position Summary

The Lead Reentry Specialist is responsible for overseeing the Community Reentry Center (CRC) and supervising Resource Specialists, the Safety and Security Specialists, and the Program Assistant. In addition to fulfilling the essential duties of a Resource Specialist, this role includes leadership responsibilities such as staff supervision, training, quality assurance, conflict resolution, and resource coordination to maintain high standards of service and security within the CRC.

This position requires advanced knowledge of reentry services, strong leadership abilities, and a commitment to upholding CRC’s safety and security protocols. The Senior Resource Specialist will also ensure effective coordination of schedules with contracted partners to optimize space and service delivery.

Essential Job Functions

1. Supervision and Staff Development
   1. Provide direct supervision, support, and mentorship to Resource Specialists (3.0 FTE), Safety and Security Specialists (1.5 FTE), and Program Assistant (0.5 FTE) to ensure adherence to best practices in reentry services.
   2. Conduct regular check-ins, performance evaluations, and professional development planning for supervised staff.
   3. Lead staff meetings.
2. Quality Assurance and Program Oversight
   1. Ensure consistent and high-quality service plans for participants by reviewing assessments and referrals.
   2. Oversee program compliance with established policies, procedures, and security protocols.
3. Conflict Resolution and Escalation Management
   1. Coordinate with CRC team in addressing escalated issues, including participant safety concerns, conflicts, and crisis situations.
   2. b. Support Resource Specialists in de-escalation strategies and conflict resolution to maintain a safe and supportive environment.
4. Resource Coordination and Service Monitoring
   1. Oversee the coordination of resources provided by contracted partners, ensuring accessibility and effectiveness of services.
   2. Monitor and develop individualized service plans to track participant progress.
   3. Ensure adequate scheduling and space utilization for contracted service providers.
5. Administrative and Reporting Responsibilities
   1. Review documentation and reports submitted by Resource Specialists to ensure accuracy and compliance with agency standards.
   2. Compile and analyze data on service delivery outcomes, providing insights for program evaluation and improvement.
   3. Represent the CRC in interagency meetings and community outreach efforts as directed by the Area Supervisor.
6. Participant Engagement and Support
   1. Conduct screening and assessment of participants to determine needs and connect them with appropriate reentry resources.
7. Provide direct support and case management as needed to facilitate successful reintegration.

Knowledge, Skills, & Abilities

• Strong leadership and supervisory skills, with the ability to mentor and develop a high-functioning team.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office programs.
• Ability to assess participant needs and coordinate appropriate resources.
• Strong crisis management and conflict resolution skills, particularly when working with justice-involved populations.
• Ability to exercise sound judgment in routine and emergency situations.

Job Qualifications

Education & Work Experience

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, Human Services, or a related field preferred.
• At least one year of experience in social services, reentry services, or working with justice-involved populations.
• At least one year of leadership or supervisory experience preferred.
• Demonstrated ability to lead, train, and support team members in a high-demand environment.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here represent what an employee will typically encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to sit, use hands to handle objects, and communicate verbally.
• Occasionally required to lift and/or move up to 20 pounds.
• The work environment is usually quiet, with occasional exposure to challenging interactions.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

• Equal Opportunity Employer/Affirmative Action

• ATTIC Correctional Services, Inc. is in compliance with applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non use of lawful products off the employer’s premises during working hours. All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment. No otherwise qualified applicant for service or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, disability or association with a person with a disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion, political beliefs or affiliation. This policy covers eligibility for the access to service delivery, and treatment in all of our programs and activities.

• As a Federal Contractor, ACS supports Section 503 of the Rehabilitation Act of 1973 which prohibits discrimination of qualified individuals with disabilities, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 which prohibits discrimination of covered veterans; and requires affirmative action in all personnel practices for qualified individuals with disabilities and for covered veterans.

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