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Red Cap Jobs (NOW HIRING)

Red Cap Plumbing

Customer Experience Agent

Tampa, FL · On-site

$14 - $19/hr

Overview Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience ...

Red Cap Plumbing & Air

Dispatcher

Tampa, FL · On-site

$18 - $23/hr

Overview Red Cap is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our ...

Red Cap Plumbing & Air

Dispatcher

Tampa, FL · On-site

Overview Red Cap is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our ...

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How much do red cap jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for red cap in the United States is $31.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $43.27 per hour, depending on experience, location, and employer.

What is a Red Cap?

A Red Cap is a railway or airport porter responsible for assisting passengers with their luggage. They typically work at train stations or airports, helping travelers load and unload baggage and navigate through terminals. Red Caps provide customer service, ensuring a smooth travel experience. Some positions may also require handling reservations or offering directions.

What are the typical daily responsibilities of a Red Cap at a transportation terminal?

Red Caps are responsible for assisting passengers with their luggage, providing directions, and ensuring a seamless travel experience within transportation terminals such as train stations or airports. They load and unload bags, operate carts or dollies, and may help with ticketing or check-in processes. Red Caps also answer traveler questions, coordinate with team members, and address any special passenger needs or accessibility requirements. The role is active and customer-facing, requiring excellent communication skills and attention to safety at all times.

What are the key skills and qualifications needed to thrive in the Red Cap position, and why are they important?

To thrive as a Red Cap, you need excellent customer service skills, physical stamina, and knowledge of baggage handling procedures, typically requiring a high school diploma or equivalent. Familiarity with radio communication systems, baggage carts, and ticketing or check-in systems is often necessary. Strong interpersonal skills, reliability, and a helpful, positive attitude are key soft skills for excelling in this role. These abilities are vital to ensuring traveler satisfaction, safe baggage handling, and efficient operation within busy transportation hubs.

What cities are hiring for Red Cap jobs? Cities with the most Red Cap job openings:
What states have the most Red Cap jobs? States with the most job openings for Red Cap jobs include:
What job categories do people searching Red Cap jobs look for? The top searched job categories for Red Cap jobs are:
Red Cap jobs near you
Infographic showing various Red Cap job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $64,681 per year, or $31.1 per hour.

Job Posting Customer Experience Agent

Red Cap Plumbing

Tampa, FL • On-site

$14 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Customer Experience Agent

Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our agents schedule service appointments and update customer's accounts.

At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team.

What's In It For Me?

  • Market Value Compensation
  • Robust PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

What Will I Do?

  • Manage ingoing/outgoing lead flow across different platforms
  • Making/handling high volume of outbound calls
  • Respond to e-mail inquiries
  • Product knowledge learning
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable
  • Proven ability to identify opportunities and close business
  • Other duties as assigned

Do I Have What It Takes?

  • High School Diploma or GED preferred
  • 1-year customer service experience
  • Proven ability to identify opportunities and close business
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
  • Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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