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Red Cap Jobs (NOW HIRING)

Red Cap Plumbing

Customer Service Representative

Tampa, FL

$14.50 - $19.75/hr

Overview Red Cap is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service ...

Amtrak

GEB Red Cap - 90283133 - Washington

Washington, DC · On-site

$19.55 - $26.06/hr

Conversant with the procedure governing the issuance of Red Cap Check NRPC Form 313. * The GEB (Guaranteed Extra board) Customer Service Representative is an on-call position. This employee is ...

Red Cap Plumbing & Air

Sales Lead Generator

Tampa, FL · On-site

$18/hr

Overview Red Cap Plumbing, Air & Electric is a leader in providing high-quality HVAC solutions, dedicated to enhancing home comfort through exceptional service. We are currently seeking an ...

Red Cap Plumbing & Air

Sales Lead Generator

Tampa, FL

$18/hr

Red Cap Plumbing, Air & Electric is a leader in providing high-quality HVAC solutions, dedicated to enhancing home comfort through exceptional service. We are currently seeking an enthusiastic Face ...

Amtrak

GEB Red Cap - 90283133 - Washington

Washington, DC · On-site

$19.55 - $26.06/hr

Conversant with the procedure governing the issuance of Red Cap Check NRPC Form 313. * The GEB (Guaranteed Extra board) Customer Service Representative is an on-call position. This employee is ...

Red Cap Plumbing & Air

Comfort Advisor (HVAC)

Tampa, FL

$150K - $300K/yr

Red Cap Plumbing, Air & Electric is a leading provider of top-tier home comfort solutions. We are seeking a motivated HVAC Sales Advisor to join our dynamic team. In this role, you will play a key ...

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How much do red cap jobs pay per hour?

As of May 30, 2026, the average hourly pay for red cap in the United States is $31.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $43.27 per hour, depending on experience, location, and employer.

What is a Red Cap job?

A Red Cap is a railway or airport porter responsible for assisting passengers with their luggage. They typically work at train stations or airports, helping travelers load and unload baggage and navigate through terminals. Red Caps provide customer service, ensuring a smooth travel experience. Some positions may also require handling reservations or offering directions.

What are the key skills and qualifications needed to thrive in the Red Cap position, and why are they important?

To thrive as a Red Cap, you need excellent customer service skills, physical stamina, and knowledge of baggage handling procedures, typically requiring a high school diploma or equivalent. Familiarity with radio communication systems, baggage carts, and ticketing or check-in systems is often necessary. Strong interpersonal skills, reliability, and a helpful, positive attitude are key soft skills for excelling in this role. These abilities are vital to ensuring traveler satisfaction, safe baggage handling, and efficient operation within busy transportation hubs.

What are the typical daily responsibilities of a Red Cap at a transportation terminal?

Red Caps are responsible for assisting passengers with their luggage, providing directions, and ensuring a seamless travel experience within transportation terminals such as train stations or airports. They load and unload bags, operate carts or dollies, and may help with ticketing or check-in processes. Red Caps also answer traveler questions, coordinate with team members, and address any special passenger needs or accessibility requirements. The role is active and customer-facing, requiring excellent communication skills and attention to safety at all times.
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Red Cap jobs near you
Infographic showing various Red Cap job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 19% Part Time, and 23% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $64,681 per year, or $31.1 per hour.
Customer Service Representative

Customer Service Representative

Red Cap Plumbing

Tampa, FL

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Overview
Red Cap is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.
About Us:
At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions. We are currently seeking skilled and motivated Service Plumbers to join our team.
What's In It For Me?
  • Market Value Compensation
  • Robust PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth
Responsibilities
What Will I Do?
  • Successfully handle high volume inbound customer service calls
  • Making/handling high volume of outbound calls
  • Respond to e-mail inquiries
  • Receive and record completed work orders from field technicians
  • Expedite unresolved customer grievances to designated departments for further investigation
  • Maintain accurate customer information and scheduled appointment details
  • Actively promote and sell new or additional services or products when applicable
Qualifications
Do I Have What It Takes?
  • High School Diploma or GED preferred
  • 1-year customer service experience
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
  • Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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