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Recovery Resolution Representative Jobs (NOW HIRING)

Cozen O'Connor

Recovery Coordinator

Minneapolis, MN · On-site

$50K - $65K/yr

Manage a portfolio of delinquent commercial accounts, ensuring timely follow-up and resolution ... The salary range for this role is $50,000 - $65,000 and represents the Firm's good faith and ...

Cozen O'Connor

Recovery Coordinator

Minneapolis, MN · On-site

$50K - $65K/yr

The salary range for this role is $50,000 - $65,000 and represents the Firm's good faith and ... Manage a portfolio of delinquent commercial accounts, ensuring timely followup and resolution.

City BBQ

Call Center-Guest Recovery Representative

Dublin, OH · On-site

$15.50 - $19.25/hr

We are searching for a Full Time Guest Recovery Rep. The schedule is Wed/Thurs/Fri/Sat/Mon 1:15 PM ... Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ...

City BBQ

Call Center-Guest Recovery Representative

Dublin, OH

$15.50 - $19.25/hr

We are searching for a Guest Recovery Rep Schedule & days are varied, hours are: 4:00 PM - 8:30 PM ... Resolve all guest concerns with first call resolution. * Maintain a professional appearance at all ...

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Communicate with family members, estate representatives, or attorneys with professionalism, empathy ...

Octane

Account Resolution Specialist II

Irving, TX · On-site

$14 - $19.25/hr

The Account Resolution Specialist II supports the Asset Recovery team by managing specialized ... Communicate with family members, estate representatives, or attorneys with professionalism, empathy ...

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Recovery Resolution Representative information

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How much do recovery resolution representative jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for recovery resolution representative in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Recovery Resolution Representative, and why are they important?

To thrive as a Recovery Resolution Representative, you need strong analytical skills, attention to detail, and a background in claims processing or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with claims management software, healthcare billing systems, and Microsoft Office applications is typically required. Excellent communication, problem-solving abilities, and patience help you navigate complex cases and interact with clients or insurance providers effectively. These skills ensure accurate claim resolutions, timely recoveries, and positive stakeholder relationships.

What are some common challenges faced by Recovery Resolution Representatives, and how can new hires best overcome them?

Recovery Resolution Representatives often encounter complex cases that require thorough investigation and clear communication with both customers and internal teams. New hires may find it challenging to quickly interpret policy details and resolve disputes efficiently. Building strong organizational skills, proactively seeking clarification when unsure, and utilizing available training resources can help overcome these hurdles. Additionally, collaborating closely with teammates and supervisors ensures a smoother resolution process and helps new representatives develop confidence in handling difficult situations.

What is a Recovery Resolution Representative?

A Recovery Resolution Representative is a professional who works to resolve outstanding debts or overpayments, often for insurance or healthcare companies. Their primary responsibilities include investigating billing issues, communicating with clients or providers, and negotiating payment resolutions. They also ensure all actions comply with company policies and relevant regulations. Excellent communication, problem-solving skills, and attention to detail are important qualities for this role.

What is the difference between Recovery Resolution Representative vs Collections Specialist?

AspectRecovery Resolution RepresentativeCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; experience in collections preferred
Work EnvironmentCall centers, customer service departments, financial institutionsDebt collection agencies, financial institutions, call centers
Employer & Industry UsageFinancial services, healthcare, telecommunicationsFinancial services, credit companies, healthcare providers

Recovery Resolution Representatives focus on resolving overdue accounts through customer communication and negotiation, often working in customer service settings. Collections Specialists primarily focus on collecting debts, often through more aggressive collection tactics. Both roles require similar credentials and are used in comparable industries, but their approaches and responsibilities differ slightly.

More about Recovery Resolution Representative jobs
What job categories do people searching Recovery Resolution Representative jobs look for? The top searched job categories for Recovery Resolution Representative jobs are:
Recovery Resolution Representative jobs near you
Infographic showing various Recovery Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $37,235 per year, or $17.9 per hour.
Denials Resolution Specialist

Denials Resolution Specialist

Addiction Recovery Care

Ashland, KY • On-site

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Are you looking for the best place to work? Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees!
Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients, and team members? ARC has been leading the way and has become one of the fastest-growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services, and improving lives by creating opportunities for people to discover hope and live their God-given destiny!
ARC is ready to offer you "The B.E.S.T. of ARC" (Balance, Energy, Safety, Training) on day 1 when you enter through our doors. ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of everything we do!
We are hiring a Denials Resolution Specialist to our growing team! Under direct supervision the Denials Resolution Specialist is responsible for resolving outstanding claims with government and commercial health insurance payers submitted on behalf of Addiction Recovery Care in accordance with established standards, guidelines and requirements.
Key Responsibilities
  • Conducts root cause analysis of all assigned insurance payer claims and denials to determine appropriate actions required to resolve the claim / denial into a paid status.
  • Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements.
  • Builds relationships with MCO.
  • Corrects identified billing errors and resubmits claims with necessary information through paper or electronic methods.
  • Anticipates potential areas of concern within the claim's denial function; identify issues/trends and provides feedback to Manager / Corporate Director Revenue Cycle.
  • Recognizes when additional assistance is needed to resolve claim denials and escalates appropriately and timely through defined communication and escalation channels.
  • Carry out insurance appeals
  • Resolves work assigned according to the prescribed priority and/or per the direction of the Manager and in accordance with policies, procedures and other job aides.
  • Assists with unusual, complex or escalated issues as necessary.
  • Organizes open accounts by denial type or payer to quickly address in bulk with representatives over the phone, via spreadsheet, utilizing an on-line payer portal, etc.
  • Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation; maintains confidentiality of medical records.
  • Identifies potential trends in denials/reimbursement by payer or by type, denial reason, or coding issue and reports to supervisory staff for appropriate escalation.
  • Uses critical thinking skills and payer knowledge to recommend system edits to reduce denials and result in prompt and accurate payment.
  • Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding.
  • Communicates with Manager and staff regarding insurance carrier contractual and regulatory requirements that impact payment and denials.
  • Meets quality assurance and productivity standards for timely and accurate claim / denial resolution in accordance with organizational policies and procedures.
  • Maintains current knowledge of internal, industry, and government regulations as applicable to assigned function. Understands detailed billing requirements, denial reason codes, and insurance follow-up practices.
  • Understands government and commercial insurance reimbursement terms, contract language, and appropriate reimbursement amounts.
  • Has knowledge of, and is compliant with, government regulations including "signature on file" requirements, compliance program, HIPAA, etc.
  • Establishes and maintains professional and effective relationships with peers and other stakeholders.
  • Works collaboratively with payers and revenue cycle staff to explain denial or underpayment issues.
  • Establishes and maintains a professional relationship with all Addiction Recovery Care leadership and staff to resolve issues.
  • Promotes an atmosphere of collaboration so peers feel comfortable approaching issues and challenges specific to their payer or specialty.
  • Depending on role and training, may be called upon to support other areas in the Revenue Cycle.
  • Performs related duties as required.

Key Experience and Education Needed:
  • High school graduate or equivalent is required
  • Some college coursework is preferred
  • Graduate from a post -high school certificate program in medical billing or another business-related field is preferred

KNOWLEDGE/SKILLS/ABILITIES:
  • Two years claim review and/or denial resolution experience which demonstrates attainment of the required requisite job knowledge and abilities.
  • Knowledge of medical insurance, payer contracts, and basic medical terminology and abbreviations
  • Ability to effectively prioritize and execute tasks while under pressure; make decisions based on available information and within the scope of authority of the position; excellent customer service skills, including professional telephone interactions.
  • Effective organizational and problem-solving skills are required
  • Demonstrated ability with medical billing systems and third-party payment processes are required.
  • Good verbal and written business communication skills sufficient to clearly document issues and effectively communicate.
  • Detail oriented
  • Excellent keyboarding skills and experience with medical billing systems.
  • Substance abuse experience preferred.
  • Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner
  • Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served
  • Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.

ARC full-time employees enjoy very attractive benefits packages for employees and their families including health, dental, vision, life insurance, a wide array of ancillary insurance products for life's needs, a 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.
Come join the ARC team and transform lives anchored in strong family relationships, social responsibility, and meaningful career paths by empowering our nationally recognized crisis to career model while being your B.E.S.T.!
Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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