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Recovery Resolution Representative Jobs Near Me

Huntington

Sr Financial Recovery Rep (SBA)

Columbus, OH · On-site +1

$70K - $140K/yr

The Sr Financial Recovery Rep (SBA) develops resolution strategy on classified (special asset) loans to minimize losses on current Business Banking or commercial loan portfolio. Responsibilities ...

Huntington

Sr Financial Recovery Rep (SBA)

Columbus, OH · On-site +1

$70K - $140K/yr

The Sr Financial Recovery Rep (SBA) develops resolution strategy on classified (special asset) loans to minimize losses on current Business Banking or commercial loan portfolio. Responsibilities ...

OhioHealth

Patient Service Representative

Columbus, OH · On-site

$16.25 - $20.75/hr

The Patient Service Representative I role may be the initial point of contact for patients ... resolution skills and service recovery to handle customer service concerns Resolve patient ...

Payliance

Client Support Advocate

Columbus, OH · On-site +1

Issue Resolution & Investigation 1. Investigate and resolve payment discrepancies, failed ... Represent client needs internally and partner with teams to ensure timely and effective issue ...

Payliance

Client Support Advocate

Columbus, OH · On-site

Issue Resolution & Investigation 1. Investigate and resolve payment discrepancies, failed ... Represent client needs internally and partner with teams to ensure timely and effective issue ...

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How much do recovery resolution representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for recovery resolution representative in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Recovery Resolution Representative jobs near you
A map of the United States highlighting the number of Recovery Resolution Representative job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Recovery Resolution Representative job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Call Center-Guest Recovery Representative

City Barbeque, LLC

Dublin, OH • On-site

$16 - $17/hr

Other

Re-posted 6 days ago

City Barbeque rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Guest Recovery Representative (Full-Time & Part-Time) - $16.25-$17.00 per hour, based on experience, plus commission opportunities

Do you enjoy helping people, solving problems, and turning guest concerns into positive experiences? City Barbeque is seeking energetic, empathetic, and service-focused Guest Recovery Representatives to join our team.

As a Guest Recovery Representative, you will serve as an advocate for our guests by responding to phone calls, emails, and online feedback, helping resolve concerns, and ensuring every guest has an exceptional City Barbeque experience. This role works closely with restaurant leadership and internal teams to investigate concerns, provide solutions, and strengthen guest loyalty.

Schedule Requirements

  • PM (closing) shifts
  • Start times of 2:00 PM or 4:00 PM
  • Shift end time of 8:30 PM
  • Full-Time and Part-Time opportunities available
  • At least one weekend day of availability is required
  • This is an in-office position and is not remote

What You'll Do

  • Answer incoming phone calls from guests contacting our joints.
  • Assist guests with placing orders over the phone.
  • Provide first-contact resolution whenever possible.
  • Review, investigate, and respond to guest feedback submitted through the Ovation platform.
  • Respond to guest emails promptly and professionally.
  • Research guest concerns by reviewing order details, receipts, transaction records, and available information.
  • Partner with restaurant management teams to investigate and resolve guest issues.
  • Issue appropriate guest recovery resolutions in accordance with company policies and guidelines.
  • Follow up with guests to ensure concerns are fully resolved.
  • Accurately document guest interactions, concerns, and resolutions in designated systems.
  • Monitor and maintain response-time goals across phone, email, and online feedback channels.
  • Escalate complex guest concerns to leadership when necessary.
  • Identify recurring guest concerns and communicate trends to leadership.
  • Assist guests with loyalty and rewards program questions.
  • Maintain confidentiality of guest and company information.
  • Perform other duties as assigned.

What We're Looking For

  • Strong verbal and written communication skills.
  • Exceptional customer service and interpersonal skills.
  • Ability to remain calm, professional, and empathetic when handling difficult situations.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and manage multiple communication channels simultaneously.
  • Excellent attention to detail and organizational skills.
  • Proficiency with email, word processing, spreadsheet software, and other business applications.
  • Positive attitude with a sense of urgency and commitment to guest satisfaction.
  • Ability to work independently while contributing to team goals.

Success in This Role

Successful Guest Recovery Representatives are passionate about hospitality, thrive in a fast-paced environment, and are committed to creating positive guest experiences. They are excellent listeners, effective communicators, and skilled at turning guest concerns into opportunities to build loyalty and trust.

Physical Requirements

Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. This position is considered sedentary work.

 THIS IS NOT A REMOTE POSITION.



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