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Recovery Resolution Representative Jobs (NOW HIRING)

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Resolution Expert - Collection Specialist

Kansas City, KS · On-site

$19 - $22/hr

... recoveries and enhance the experience. * Utilize a highly optimized funnel, from the first message ... They are set up for convenience and can manage their plan whenever, wherever, with representatives ...

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Resolution Expert - Collection Specialist

Rochester, NY · On-site

$19 - $22/hr

... recoveries and enhance the experience. * Utilize a highly optimized funnel, from the first message ... They are set up for convenience and can manage their plan whenever, wherever, with representatives ...

Nexus Recovery Center

Recovery Advocate - PT

Dallas, TX · On-site

$18.24/hr

Manage client behavior, manage crisis situations, and apply conflict resolution skills to ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

RSI ENTERPRISES INC

Recovery Specialist

Sterling, VA

Contact and follow up with insurance when necessary for account resolution. * Meet and/or exceed ... The physical demands described here are representative of those that must be met by an employee to ...

RSI

Recovery Specialist

Sterling, VA · On-site

Contact and follow up with insurance when necessary for account resolution. * Meet and/or exceed ... The physical demands described here are representative of those that must be met by an employee to ...

PFS Group

Insurance Recovery Representative

Houston, TX · On-site

$15.50 - $18.50/hr

The Insurance Recovery Representative will thrive in varying EMR and Patient Accounting systems ... Works 100% of assigned inventory daily to meet client resolution targets, as part of a ...

Sedgwick

Claims Representative, Recovery

Madison, WI · On-site

... Representative, Recovery PRIMARY PURPOSE OF THE ROLE: Analyzes and processes complex claims, works ... Manages the litigation process; ensures timely and cost-effective resolution. * Coordinates vendor ...

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Sedgwick

Claims Representative, Recovery

Milwaukee, WI · On-site

... Representative, Recovery PRIMARY PURPOSE OF THE ROLE: Analyzes and processes complex claims, works ... Manages the litigation process; ensures timely and cost-effective resolution. * Coordinates vendor ...

New

Sedgwick

Claims Representative, Recovery

Wausau, WI · On-site

... Representative, Recovery PRIMARY PURPOSE OF THE ROLE: Analyzes and processes complex claims, works ... Manages the litigation process; ensures timely and cost-effective resolution. * Coordinates vendor ...

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How much do recovery resolution representative jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for recovery resolution representative in the United States is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Recovery Resolution Representative, and why are they important?

To thrive as a Recovery Resolution Representative, you need strong analytical skills, attention to detail, and a background in claims processing or healthcare administration, often supported by a high school diploma or equivalent. Familiarity with claims management software, healthcare billing systems, and Microsoft Office applications is typically required. Excellent communication, problem-solving abilities, and patience help you navigate complex cases and interact with clients or insurance providers effectively. These skills ensure accurate claim resolutions, timely recoveries, and positive stakeholder relationships.

What are some common challenges faced by Recovery Resolution Representatives, and how can new hires best overcome them?

Recovery Resolution Representatives often encounter complex cases that require thorough investigation and clear communication with both customers and internal teams. New hires may find it challenging to quickly interpret policy details and resolve disputes efficiently. Building strong organizational skills, proactively seeking clarification when unsure, and utilizing available training resources can help overcome these hurdles. Additionally, collaborating closely with teammates and supervisors ensures a smoother resolution process and helps new representatives develop confidence in handling difficult situations.

What is a Recovery Resolution Representative?

A Recovery Resolution Representative is a professional who works to resolve outstanding debts or overpayments, often for insurance or healthcare companies. Their primary responsibilities include investigating billing issues, communicating with clients or providers, and negotiating payment resolutions. They also ensure all actions comply with company policies and relevant regulations. Excellent communication, problem-solving skills, and attention to detail are important qualities for this role.

What is the difference between Recovery Resolution Representative vs Collections Specialist?

AspectRecovery Resolution RepresentativeCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; experience in collections preferred
Work EnvironmentCall centers, customer service departments, financial institutionsDebt collection agencies, financial institutions, call centers
Employer & Industry UsageFinancial services, healthcare, telecommunicationsFinancial services, credit companies, healthcare providers

Recovery Resolution Representatives focus on resolving overdue accounts through customer communication and negotiation, often working in customer service settings. Collections Specialists primarily focus on collecting debts, often through more aggressive collection tactics. Both roles require similar credentials and are used in comparable industries, but their approaches and responsibilities differ slightly.

More about Recovery Resolution Representative jobs
What job categories do people searching Recovery Resolution Representative jobs look for? The top searched job categories for Recovery Resolution Representative jobs are:
Recovery Resolution Representative jobs near you
Infographic showing various Recovery Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $37,235 per year, or $17.9 per hour.

Tax Resolution Specialist

Benaiah Consulting Group. LLC

Baltimore, MD • Remote

$110K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Job description

Remote | $80,000-$130,000 DOE | Full-Time

URGENT OPPORTUNITY - IMMEDIATE FILL

If you have been waiting for the right move, this is it - do not let this one pass you by.

Why This Role Is Different

Most tax resolution roles put you in a grind - high caseloads, little support, and a culture that treats overtime as the baseline. This one is different.

Our client is a high-growth, "Locally-Owned" SMB CPA and advisory firm that has posted 35-45% year-over-year growth for six consecutive years. They have built something genuinely rare: a firm where busy season stays under 45-50 hours per week, turnover runs below 8% in an industry averaging 18-22%, and the culture actually walks the walk on family and work-life balance.

They are growing fast and need a Tax Resolution Specialist who can hit the ground running and make an immediate impact.

About the Firm

This is a well-established CPA and advisory firm with a loyal and growing client base. Over the past six years, they have consistently grown 35-45% year over year while maintaining a culture that most firms only talk about:

• Turnover under 8% - roughly one-quarter of the industry average

• Busy season capped at under 50 hours per week for their professionals

• Family is a genuine priority, not a tagline

• 100% employer-paid benefits, 401(k), and unlimited PTO

• Compensation that has consistently been at or above market

People stay here. That does not happen by accident.

The Role

As the Tax Resolution Specialist, you will be the firm's dedicated expert for tax controversy, collections, and IRS and state resolution matters. This is a high-autonomy, high-impact role for someone who knows this space well and is ready to own it.

You will:

• Represent individual and business entity clients before the IRS and state taxing authorities

• Negotiate Offers in Compromise (OICs), installment agreements, and penalty abatements

• Handle voluntary disclosure matters at federal and state levels

• Analyze complex tax liabilities and develop tailored resolution strategies

• Advise clients on options, timelines, and risks with clarity and confidence

• Navigate CDP hearings, trust fund recovery matters, and collection due process procedures

• Collaborate with the firm's compliance and planning teams for holistic client service

• Stay current on IRS collections procedures, CSED rules, and evolving state requirements

What You Bring

Required:

• Active EA, CPA, or JD licensure - required for IRS representation

• 5-10+ years of experience in tax resolution, controversy, or collections

• Hands-on experience negotiating OICs and installment agreements

• Strong working knowledge of IRS collections process, IRM procedures, and CSED calculations

• Experience representing both individual (1040) and entity (1120/1065/etc.) clients

• Excellent written and verbal communication - you can clearly explain complex issues to stressed clients

• Self-directed and organized - you can manage a caseload remotely with minimal hand-holding

Preferred:

• Multi-state resolution and voluntary disclosure program experience

• Background in a CPA firm, tax advisory, or boutique resolution practice

• Familiarity with tax software platforms commonly used in CPA environments

Compensation and Benefits

• Base Salary: $80,000-$130,000, depending on experience and level

• Benefits: 100% employer-paid medical, dental, and vision

• Retirement: 401(k) plan

• Time Off: Unlimited PTO

• Location: Fully remote - work from anywhere in the United States

The Bottom Line

If you are a tax resolution professional who is tired of the chaos, the burnout, and firms that talk a good game but do not deliver - this is a different kind of opportunity. The growth is real. The culture is real. The benefits and compensation are competitive. And the need is urgent.

This is the move. Apply now.

To be considered, submit your resume and a brief note about your resolution experience. Qualified candidates will be contacted promptly.