Certain roles -- such as field-based sales or other remote-by-design positions -- may have ... agent authentication, wallet recovery, and fraud prevention. Every decision you make affects ...
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Certain roles -- such as field-based sales or other remote-by-design positions -- may have ... agent authentication, wallet recovery, and fraud prevention. Every decision you make affects ...
Technical Project Manager
Mclean, VA · On-site +1
$140K - $180K/yr
Are you interested in being an agent of change on a team committed to achieving client-focused ... Develop and drive high-level strategic initiatives, manage remote project delivery team, and ...
Technical Project Manager
Mclean, VA · On-site +1
$140K - $180K/yr
Are you interested in being an agent of change on a team committed to achieving client-focused ... Develop and drive high-level strategic initiatives, manage remote project delivery team, and ...
Technical Project Manager
Mclean, VA · Remote
$140K - $180K/yr
Are you interested in being an agent of change on a team committed to achieving client-focused ... Develop and drive high-level strategic initiatives, manage remote project delivery team, and ...
Technical Project Manager
Mclean, VA · Remote
$140K - $180K/yr
Are you interested in being an agent of change on a team committed to achieving client-focused ... Develop and drive high-level strategic initiatives, manage remote project delivery team, and ...
Technical Project Manager
Mclean, VA · Remote
$140K - $180K/yr
Are you interested in being an agent of change on a team committed to achieving client-focused ... Develop and drive high-level strategic initiatives, manage remote project delivery team, and ...
Technical Project Manager
Mclean, VA · Remote
$140K - $180K/yr
Are you interested in being an agent of change on a team committed to achieving client-focused ... Develop and drive high-level strategic initiatives, manage remote project delivery team, and ...
Recovery Agent Remote information
What are Recovery Agent Remote jobs?
Recovery Agent Remote jobs involve working from a remote location to help organizations recover outstanding debts or assets. As a remote recovery agent, you typically communicate with clients or customers via phone, email, or online platforms to negotiate payment plans, resolve account discrepancies, and ensure compliance with relevant laws. This role requires strong communication, negotiation skills, and the ability to work independently in a virtual environment.
What is the difference between Recovery Agent Remote vs Recovery Specialist?
| Aspect | Recovery Agent Remote | Recovery Specialist |
|---|---|---|
| Credentials | Typically requires security or recovery certifications, background checks | Often requires similar certifications, customer service skills |
| Work Environment | Remote, often independent or part of a security team | Can be remote or on-site, customer-facing roles |
| Industry Usage | Financial, security, debt collection | Financial, insurance, debt recovery |
Recovery Agent Remote and Recovery Specialist roles share similar credentials and industry usage, but Recovery Agent Remote is more focused on remote security or recovery tasks, while Recovery Specialist may involve direct customer interaction and on-site work. Both roles are vital in financial and security sectors, with overlapping skills but different primary responsibilities.
What are the key skills and qualifications needed to thrive as a Recovery Agent (Remote), and why are they important?
To thrive as a Recovery Agent (Remote), you need strong negotiation skills, knowledge of debt collection practices, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and compliance regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent communication, problem-solving, and resilience are crucial soft skills for handling sensitive conversations and overcoming objections. These skills and qualities ensure effective debt recovery, legal compliance, and positive client interactions in a remote work environment.
What are some common challenges faced by remote Recovery Agents, and how can they be addressed?
Remote Recovery Agents often encounter challenges such as difficulty establishing rapport with clients over the phone or digital channels, managing time effectively without in-person supervision, and navigating varying regulations across jurisdictions. To overcome these, agents can leverage strong communication skills, maintain organized schedules, and participate in regular virtual team meetings for support and updates. Staying informed about relevant laws and company policies is also crucial for compliance and effectiveness in debt recovery.
What are popular job titles related to Recovery Agent Remote jobs in Virginia? For Recovery Agent Remote jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Recovery Agent Remote jobs in Virginia look for? The top searched job categories for Recovery Agent Remote jobs in Virginia are:
What cities in Virginia are hiring for Recovery Agent Remote jobs? Cities in Virginia with the most Recovery Agent Remote job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 6 days ago
ID.me rating
5.6
Based on 7 frontline employees who took The Breakroom Quiz
195th of 209 rated software companies
Job description
Company Overview
Staff Product Manager, Wallet AuthenticationID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.
At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.
Location: Mountain View, CA or McLean, VA offices and requires full-time in-office attendance.
Team: Product Management
Reports to: VP of Product, Platform
About the RoleID.me is seeking a Staff Product Manager to own the Wallet Authentication platform. You will directly shape how 100M+ members stay secure, recover access to their wallets, and authenticate across government, healthcare, and commercial services. You will own the full product lifecycle for authentication: first-factor and multi-factor flows, API and agent authentication, wallet recovery, and fraud prevention. Every decision you make affects security, member trust, and revenue at scale.
You will set the vision for ID.me's authentication platform: first-factor and multi-factor flows, passkeys, machine-to-machine authentication for APIs and AI agents, and AAL-level platform design under NIST 800-63-4. You will partner with the Wallet apps team on customer outcomes, and with Identity Graph, Credentials, Identity Verification, Engineering, Security, Risk & Fraud, and Design to ship at internet scale.
Key Responsibilities- Platform Strategy: Define and own the roadmap for authentication flows, fraud prevention, wallet recovery, email lifecycle management, and machine-to-machine authentication.
- Authentication Flows: Own first-factor and second-factor authentication including passwordless, passkeys, silent network authentication, and identifier-based flows. Drive pass-rate improvements while reducing friction across the member experience.
- API and Agent Authentication: Define requirements for secure, scalable authentication for API consumers and AI agents. Own the product surface that enables third-party and agentic integrations to authenticate against ID.me's identity platform.
- Fraud Prevention: Translate threat intelligence into product requirements. Own credential stuffing mitigation, real-time risk signals, wallet suspension policies, and fraud rule governance.
- Wallet Recovery: Define the product vision for automated wallet recovery. Current recovery is fully manual. Automation here has direct, measurable impact on member experience and operational cost.
- Stakeholder Management: Align Engineering, Security, Member Support, and GTM. Communicate trade-offs and decisions clearly to executives, including the CEO.
- Data-Driven Execution: Define and monitor core metrics including first-factor pass rate, MFA adoption, wallet recovery resolution rate, and support ticket deflection.
- 7+ years of product management experience, with at least 3 years owning authentication, identity, or security platform products.
- Deep working knowledge of modern authentication protocols: OAuth 2.0, OpenID Connect, FIDO2/WebAuthn, SAML, TOTP.
- Experience with API authentication patterns (API keys, OAuth client credentials, mTLS), and with authentication for AI agents, MCP servers, or other autonomous systems.
- Proven ability to ship in environments with security and compliance dependencies.
- Strong technical acumen. Able to lead architectural discussions with Principal Engineers.
- Excellent communication and stakeholder management skills; experience working across platform and apps teams.
- Experience using data to drive prioritization and measure impact.
- Familiarity with identity assurance frameworks (NIST 800-63-4 AAL/IAL) preferred.
- Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience
- First-factor and second-factor pass rates
- Wallet recovery resolution rate (automated vs. manual)
- Support ticket volume reduction tied to authentication and wallet recovery
- Fraud-related wallet suspension rate and false positive reinstatement rate
- API and agent authentication adoption and reliability
Authentication is the highest-leverage surface at ID.me. Every member interaction starts here. The platform you own will support 100M+ members across government, healthcare, and commercial partners, and will be the authentication foundation for ID.me's identity platform under NIST 800-63-4. The next 12 months: deliver the dedicated authenticator track, ship API and agentic authentication, and automate wallet recovery to materially reduce operational cost.
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
Mountain View, CA Pay Range
$214,935—$253,000 USD
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, at id.me/privacy. If you provide ID.me with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
ID.me participates in E-Verify.
About ID.me
Sourced by ZipRecruiter
Industry
Software development
Company size
501 - 1,000 Employees
Headquarters location
McLean, VA, US
Year founded
2010