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Reception Jobs in Worcester, MA (NOW HIRING)

Amerivet Services LLC

Customer Service Lead

Medway, MA · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong, motivated reception team? Do you enjoy teaching and mentoring others? Do you love ...

AmeriVet

Customer Service Lead

Medway, MA · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong, motivated reception team? Do you enjoy teaching and mentoring others? Do you love ...

Amerivet

Customer Service Lead

Medway, MA · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong, motivated reception team? Do you enjoy teaching and mentoring others? Do you love ...

Humetis Group

Filing Clerk (764416)

North Natick, MA · On-site

$17 - $20.50/hr

Periodically provide front desk/reception coverage Requirements: * 2+ years of filing experience * Strong organizational skills and attention to detail * Proficient in alphabetical filing and basic ...

Emerson Hospital

Rehab Aide

Concord, MA · On-site

$16 - $19/hr

Responsibilities for additional functions include general housekeeping, ordering/stocking of supplies, equipment cleaning, patient reception, assisting with patient care, and treatment room turnover.

Emerson Hospital

Rehab Aide

Concord, MA · On-site

$16 - $19/hr

Responsibilities for additional functions include general housekeeping, ordering/stocking of supplies, equipment cleaning, patient reception, assisting with patient care, and treatment room turnover.

Emerson Health

Rehab Aide

Concord, MA

$16 - $19/hr

Responsibilities for additional functions include general housekeeping, ordering/stocking of supplies, equipment cleaning, patient reception, assisting with patient care, and treatment room turnover.

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All JobsReception JobsReception Jobs in Worcester, MA

Reception information

See Worcester, MA salary details

$9

$17

$24

How much do reception jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reception in Worcester, MA is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.90 per hour, depending on experience, location, and employer.

What is the difference between Reception vs Customer Service Representative?

AspectReceptionCustomer Service Representative
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional training
Work EnvironmentFront desk, office reception areaCall centers, retail, office settings
Primary DutiesGreeting visitors, answering phones, administrative supportAssisting customers, handling inquiries, resolving issues
Industry UsageHotels, clinics, corporate officesRetail, telecommunications, banking

While both roles involve interaction with clients and visitors, receptionists primarily manage front desk duties and administrative tasks, whereas customer service representatives focus on assisting customers through calls or in-person interactions to resolve issues and provide support.

What is a receptionist?

Receptionists are administrative professionals who serve as the first point of contact for visitors and callers at an organization. They handle a variety of tasks including greeting guests, answering phone calls, managing appointments, and providing information about the company. Receptionists often assist with clerical duties and help ensure the smooth operation of the front desk area. Their role is essential for creating a welcoming and organized environment for both clients and staff.

What are some typical challenges faced by receptionists, and how can they effectively manage high-traffic periods?

Receptionists often encounter busy periods where multiple visitors, phone calls, and administrative tasks require simultaneous attention. Staying organized and maintaining a calm, professional demeanor is key to managing these high-traffic times. Utilizing scheduling tools, prioritizing urgent requests, and clear communication with both guests and colleagues can help ensure smooth operations. Additionally, developing strong multitasking abilities and familiarity with office technology are essential for handling peak workloads efficiently.

What are the key skills and qualifications needed to thrive as a receptionist?

To thrive as a Receptionist, you need excellent organizational skills, a professional demeanor, and typically a high school diploma or equivalent. Familiarity with office phone systems, scheduling software, and basic computer applications like Microsoft Office is often required. Strong interpersonal skills, attention to detail, and the ability to multitask set top performers apart. These capabilities ensure smooth office operations, positive first impressions, and efficient handling of inquiries and tasks.
What are popular job titles related to Reception jobs in Worcester, MA? For Reception jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Reception jobs in Worcester, MA look for? The top searched job categories for Reception jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Reception jobs? Cities near Worcester, MA with the most Reception job openings:
Reception jobs near you
Infographic showing various Reception job openings in Worcester, MA as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,976 per year, or $17.8 per hour.

Customer Service Lead

Amerivet Services LLC

Medway, MA • On-site

$25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Client Service Representative Supervisor
Medway Animal Hospital
Who Are We Looking For?
Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong, motivated reception team? Do you enjoy teaching and mentoring others? Do you love partnering with clients to help them reach their pets' medical goals?
Are you looking to build long-term relationships with clients and patients while bringing positivity and accountability into your workplace?
If you answered YES, we would love to meet you!
About the Role
Client Service Representative Supervisor is an exciting opportunity to join our dynamic general practice team. This leadership role blends exceptional client service with team supervision and operational support.
As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
Key Responsibilities
Client Service & Communication
  • Answer phone calls and emails promptly with professional, friendly service
  • Schedule appointments based on patient needs and veterinarian availability
  • Send appointment reminders, confirmations, and follow-ups using our electronic systems
  • Re-engage inactive clients through outbound calls
  • Greet clients warmly and ensure a positive visit experience
  • Demonstrate empathy and professionalism, especially with emotional or concerned clients
  • Provide accurate post-visit instructions and promote preventive care services
Patient Records & Technology
  • Maintain accurate electronic medical records
  • Process billing transactions (credit cards, digital payments, financing options, insurance claims)
  • Maintain organized communication and scheduling systems
Leadership & Supervision
  • Ensure practice scheduling supports both client access and medical efficiency
  • Recruit, onboard, and train new reception team members
  • Provide mentorship, coaching, and performance feedback
  • Address performance concerns with professionalism and accountability
  • Audit end-of-day procedures and ensure operational accuracy
  • Update and maintain training materials
  • Foster a culture of accountability, teamwork, and exceptional customer service
What Skills & Experience Should You Have?
  • High school diploma (required)
  • Degree in veterinary or related field (preferred)
  • Minimum 3 years of customer service experience (required)
  • At least 1 year of veterinary experience (required)
  • 1-2 years of leadership or supervisory experience (preferred)
  • Strong verbal and written communication skills
  • Knowledge of animal handling, patient care principles, and common veterinary medications
  • Strong organizational and operational skills
  • Demonstrated patience, empathy, and professionalism
  • Comfort with scheduling software and electronic medical records
Ideal candidates are motivated, energetic, compassionate, and committed to both patient care and team development.
Why Work with Medway Animal Hospital?
We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine. Our goal is to ensure that every client and patient experiences warmth, empathy, and excellence at every visit.
We offer:
  • Electronic Medical Records
  • A positive, team-oriented work environment
  • A supportive leadership team
  • Strong emphasis on leadership development and professional growth
Benefits
We offer a competitive compensation and benefits package including:
  • Pay up to $25 per hour (based on experience)
  • Bonus pay opportunities
  • Medical, Dental & Vision Insurance
  • 401(k) with matching options
  • Paid Time Off
  • CE Allowance
  • Employee Pet Discounts
  • Life Insurance
  • Flexible scheduling options
Working Conditions
  • Full-time position
  • Flexible Schedule
  • Fast-paced, dynamic environment
  • Ability to lift 40 pounds and perform occasional physical tasks
If you are looking to make a meaningful difference in the lives of pets and their people while growing your leadership career, we would love to hear from you.
Apply today and become part of the Medway Animal Hospital team!
Fostering Internal Growth: Employee Career Development at AmeriVet
Your journey to career advancement starts where you are. Discover your potential for growth within AmeriVet as we provide mentorship and insights into cross-functional roles. Elevate your skills, transition into leadership positions, and shape your success by harnessing the power of internal opportunities.
At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here's what you can expect when you join our team:
  • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
  • Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
  • Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
  • Generous paid time off and holidays, because your personal time matters.
  • A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Apply