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Recall Agent Jobs (NOW HIRING)

Stonebridge Companies

Guest Services Agent

Junction, TX · On-site

$15.50 - $16/hr

Guest Service Agent Location: Doubletree by Hilton, Grand Junctgion, CO FLSA: Non-Exempt Status ... layoff, recall, and termination, will be conducted without discrimination. Reasonable ...

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Recall Agent information

What are the main challenges Recall Agents face when coordinating product recalls, and how can they overcome them?

Recall Agents often encounter challenges such as managing large volumes of data, ensuring timely communication with customers, and coordinating logistics with various departments. Staying organized and detail-oriented is crucial to track affected products and respond efficiently. Leveraging recall management software and maintaining clear, consistent communication with both internal teams and external stakeholders can help Recall Agents streamline the process and minimize errors.

What are Recall Agents?

Recall Agents are professionals responsible for contacting customers to inform them about product recalls, ensuring that safety issues are addressed and recalled items are returned or repaired. Their duties often include verifying customer information, explaining recall procedures, and providing instructions for returning or repairing affected products. Recall Agents play a crucial role in protecting consumer safety and maintaining a company's reputation by facilitating quick and effective responses to product recalls.

What are the key skills and qualifications needed to thrive as a Recall Agent, and why are they important?

To excel as a Recall Agent, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and standard office applications is often required. Active listening, patience, and problem-solving abilities help Recall Agents effectively address customer concerns and ensure compliance with recall protocols. These skills are critical to maintaining customer trust, ensuring safety, and efficiently managing recall processes.

What is the difference between Recall Agent vs Customer Service Representative?

AspectRecall AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on recall proceduresHigh school diploma or equivalent; training on customer interaction
Work EnvironmentCall centers, warehouses, or field locations for product recallsCall centers, retail stores, or online support channels
Industry UsagePrimarily in manufacturing, automotive, or consumer goods industriesAcross various industries including retail, telecom, and banking
Common Search IntentDifferences, duties, and skills of Recall AgentsCustomer service roles and responsibilities

Recall Agents focus on managing product recalls, verifying product information, and coordinating with manufacturers and consumers. Customer Service Representatives handle general customer inquiries, support, and issue resolution. While both roles involve communication skills, Recall Agents specialize in recall procedures within manufacturing or consumer goods industries, whereas Customer Service Representatives serve a broader range of customer needs across various sectors.

More about Recall Agent jobs
What job categories do people searching Recall Agent jobs look for? The top searched job categories for Recall Agent jobs are:
Recall Agent jobs near you
Infographic showing various Recall Agent job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Remote job distribution.

Business Development Call Agent

DeYarman Ford Indianola

Indianola, IA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Business Development Center (BDC) Call Agent

DeYarman Ford- Indianola, IA 50125

DeYarman Ford is seeking experienced, motivated, and energetic team players to join our BDC team as a Call Agent.  Overall, we have been in business for well over 50 years and have developed strong business relationships within our community!  If you are seeking to join an organization with core values such as honesty, trust, character, integrity, and hard work; we would be thrilled to have you apply to learn more about us.

Job Responsibilities:

  • Set appointments for prospective clients to either purchase or service with us
  • Set appointments for Mobile Service
  • Follow up with client visits to ensure customer satisfaction
  • Prospect our client base with updates on sales and service opportunities
  • Produce in a team environment geared toward maintaining positive customer relationships

Skills/Qualifications

  • Excellent Verbal/Written Communication skills
  • Excellent telephone skills
  • Confidence in overcoming objections
  • Strong organizational skills
  • Ability to multi task
  • Basic computer awareness and typing ability

Job Requirements

  • High School Diploma/GED
  • Prior BDC experience is preferred but not required
  • Prior Sales experience is a plus
  • Prior Call Center experience is a plus

Compensation/Benefits

  • Hourly Rate
  • Flexible Scheduling
  • Medical, Vision, and Dental Benefits
  • Paid Vacation
  • 401k

Please respond with an updated resume and you will be considered for an introductory interview.

DeYarman Ford provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DeYarman Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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