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Recall Agent Jobs (NOW HIRING)

FIREBRAND

Front Desk Agent

Whitefish, MT · On-site

$20/hr

Front Desk Agent The front desk is the first stop to an amazing stay! All employees receive perks ... recall, transfer, leaves of absence, compensation, and training.

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Recall Agent information

What are the main challenges recall agents face when coordinating product recalls, and how can they overcome them?

Recall Agents often encounter challenges such as managing large volumes of data, ensuring timely communication with customers, and coordinating logistics with various departments. Staying organized and detail-oriented is crucial to track affected products and respond efficiently. Leveraging recall management software and maintaining clear, consistent communication with both internal teams and external stakeholders can help Recall Agents streamline the process and minimize errors.

What is a recall agent?

Recall Agents are professionals responsible for contacting customers to inform them about product recalls, ensuring that safety issues are addressed and recalled items are returned or repaired. Their duties often include verifying customer information, explaining recall procedures, and providing instructions for returning or repairing affected products. Recall Agents play a crucial role in protecting consumer safety and maintaining a company's reputation by facilitating quick and effective responses to product recalls.

What are the key skills and qualifications needed to thrive as a recall agent, and why are they important?

To excel as a Recall Agent, you need strong communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and standard office applications is often required. Active listening, patience, and problem-solving abilities help Recall Agents effectively address customer concerns and ensure compliance with recall protocols. These skills are critical to maintaining customer trust, ensuring safety, and efficiently managing recall processes.

What is the difference between Recall Agent vs Customer Service Representative?

AspectRecall AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training on recall proceduresHigh school diploma or equivalent; training on customer interaction
Work EnvironmentCall centers, warehouses, or field locations for product recallsCall centers, retail stores, or online support channels
Industry UsagePrimarily in manufacturing, automotive, or consumer goods industriesAcross various industries including retail, telecom, and banking
Common Search IntentDifferences, duties, and skills of Recall AgentsCustomer service roles and responsibilities

Recall Agents focus on managing product recalls, verifying product information, and coordinating with manufacturers and consumers. Customer Service Representatives handle general customer inquiries, support, and issue resolution. While both roles involve communication skills, Recall Agents specialize in recall procedures within manufacturing or consumer goods industries, whereas Customer Service Representatives serve a broader range of customer needs across various sectors.

More about Recall Agent jobs
What job categories do people searching Recall Agent jobs look for? The top searched job categories for Recall Agent jobs are:
Recall Agent jobs near you
Infographic showing various Recall Agent job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.

Contact Center Agent

TESTEQUITY HISCO GROUP

Eatontown, NJ • On-site

$20 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Summary/Purpose of the Position: 

We are currently looking for enthusiastic individuals to join our team as Contact Center Agents at our Long Branch, NJ office. The Agent’s goal will be to ensure a positive customer experience and contribute to the overall success of the Customer Service Department. 

The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department.  The Agent will take and process orders, resolve customer issues, process changes/cancellations to order delivery, and provide issue resolution. This role acts as a point of contact for our customers, maintaining a positive image and providing customer-obsessed service.  

This role is Hybrid after training and upon manager's approval. 

Essential Duties, Functions and/or Responsibilities:  

  • The Contact Center Agent is the first point of contact for our customers, handling inbound and outbound calls, email and chats, resolving issues providing the best customer service experience.  

  • The Agent will take and process orders, process changes and cancellations of order deliveries while maintaining the highest level of professionalism and customer satisfaction. 

  • Assist customers with inquiries, issues, and product information. 

  • Maintain a thorough understanding of products and technology through vendor seminars and training sessions 

  • Meet performance targets and metrics as defined by the call center manager. 

  • Indirectly responsible for product quality 

  • Other duties as assigned 

Education and/or Work Experience Requirements: 

  • High school diploma or GED required 

  • At least 1 year of Customer service experience is required with excellent verbal and written communication skills and comfortable interacting with customers over the phone. 

  • Experience in a contact center customer service, retail or hospitality environment. 

  • Experience with Microsoft Office, and a willingness to learn new software. 

  • Experience with Point of Sale (POS) system or Salesforce type of CRM is a plus. 

Physical Requirements:  

  • Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.  

  • Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations. 

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. 

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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