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Vip Agent Jobs (NOW HIRING)

Morongo Casino Resort and Spa

VIP Agent

Cabazon, CA · On-site

The VIP Agent acts as a liaison between Morongo Casino Resort & Spa and VIP guests to ensure the delivery of outstanding personalized service. This position assists with reservations, special ...

Morongo Casino Resort Spa

VIP Agent

Cabazon, CA

The VIP Agent acts as a liaison between Morongo Casino Resort & Spa and VIP guests to ensure the delivery of outstanding personalized service. This position assists with reservations, special ...

Palms Casino Resort

Agent VIP Lounge - On Call

Las Vegas, NV · On-site

$15.50 - $19.25/hr

Agent VIP Lounge The Agent VIP Lounge plays a vital role in delivering exceptional, personalized service to our most valued guests. Working closely with Management of the VIP Lounge and in ...

Full House Resorts

VIP Services Agent

Waukegan, IL

$14.25 - $18/hr

The VIP Service Agent is a high-energy, "guest-first" professional dedicated to providing a seamless, premium experience for American Place elite clientele. Positioned as a critical support layer for ...

New

The Temporary by American Place

VIP Services Agent

Waukegan, IL · On-site

$14.25 - $18/hr

The VIP Service Agent is a high-energy, "guest-first" professional dedicated to providing a seamless, premium experience for American Place elite clientele. Positioned as a critical support layer for ...

New

American Place

VIP Services Agent

Waukegan, IL · On-site

VIP Services Agent Our mission is to be Chicagoland's premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We're not just a ...

New

Full House Resorts

VIP Services Agent

Waukegan, IL · On-site

The VIP Service Agent is a high-energy, "guest-first" professional dedicated to providing a seamless, premium experience for American Place elite clientele. Positioned as a critical support layer for ...

New

Sanmanuel

Agent VIP Lounge - On Call

Las Vegas, NV · On-site

$15.25 - $19/hr

The Agent VIP Lounge plays a vital role in delivering exceptional, personalized service to our most valued guests. Working closely with Management of the VIP Lounge and in collaboration with all ...

Full House Resorts

VIP Services Agent

Rising Sun, IN · On-site

Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide ... R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on ...

Full House Resorts

VIP Services Agent

Rising Sun, IN · On-site

Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide ... R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on ...

Rising Star Casino

VIP Services Agent

Rising Sun, IN · On-site

Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide ... R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on ...

Rising Star Casino

VIP Services Agent

Rising Sun, IN · On-site

Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide ... R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on ...

Rising Star Casino Resort

VIP Services Agent

Rising Sun, IN · On-site

$14 - $18/hr

Hotel Front desk/Reservations, Rising Star VIP Club, Table Games, Food & Beverage) to provide ... R.) * Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on ...

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Vip Agent information

See salary details

$16K

$53.7K

$115K

How much do vip agent jobs pay per year?

As of Sep 13, 2026, the average yearly pay for vip agent in the United States is $53,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $66,000.00 per year, depending on experience, location, and employer.

What is a VIP agent?

VIP Agents are professionals responsible for providing exceptional service and personalized attention to Very Important Persons (VIPs) or high-profile clients. Their duties often include coordinating travel arrangements, ensuring security, managing schedules, and addressing any special requests to ensure a seamless and comfortable experience. VIP Agents work in industries such as hospitality, entertainment, aviation, and event management, where discretion, efficiency, and attention to detail are highly valued. They serve as the main point of contact for VIP clients, ensuring their needs are met promptly and professionally.

What are the key skills and qualifications needed to thrive as a VIP agent?

To thrive as a VIP Agent, you need strong customer service skills, attention to detail, and prior experience in hospitality or guest relations, often supported by a relevant diploma or degree. Familiarity with reservation management systems, CRM software, and property management tools is typically required. Exceptional interpersonal skills, discretion, and the ability to anticipate client needs help a VIP Agent stand out. These abilities are crucial for delivering tailored, high-quality experiences and building lasting relationships with high-value clients.

How does a VIP agent typically collaborate with other departments to ensure a seamless experience for high-profile clients?

VIP Agents work closely with teams such as guest services, security, event planning, and operations to coordinate personalized services for high-profile clients. This collaboration ensures that every aspect of the client's experience, from arrival to departure, is smooth and tailored to their needs. Regular communication and strong relationships with other departments are essential, as VIP Agents often act as the primary point of contact, relaying client preferences and resolving any issues quickly. This cross-departmental teamwork is key to delivering the exceptional service that VIP clients expect.

What is the difference between Vip Agent vs Concierge?

AspectVip AgentConcierge
CredentialsCustomer service experience, luxury industry knowledgeCustomer service experience, hospitality background
Work EnvironmentLuxury travel, private events, high-net-worth clientsHotels, resorts, luxury buildings, hospitality settings
Employer & IndustryLuxury agencies, private clients, travel companiesHotels, resorts, residential buildings

Vip Agents primarily focus on managing high-net-worth clients' luxury experiences, including travel and exclusive services. Concierges work within hospitality settings, providing personalized services to hotel or residence guests. While both roles require excellent customer service and industry knowledge, Vip Agents often operate independently or for private firms, whereas concierges are typically employed by hotels or residential complexes.

More about Vip Agent jobs

What cities are hiring for Vip Agent jobs?

Cities with the most Vip Agent job openings:

What states have the most Vip Agent jobs?

States with the most job openings for Vip Agent jobs include:

What are popular job titles related to Vip Agent jobs?

For Vip Agent jobs, the most frequently searched job titles are:

Vip Agent jobs near you
Infographic showing various Vip Agent job openings in the United States as of September 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,666 per year, or $25.8 per hour.

VIP Agent

Cabazon, CA • On-site

Morongo Casino Resort and Spa
Gambling Activities • 1 - 5K employees
Learn more about Morongo Casino Resort and Spaexternal

Full-time

Posted 15 days ago

Morongo Casino Resort & Spa rating

5.0

Company rating: 5.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The VIP Agent acts as a liaison between Morongo Casino Resort & Spa and VIP guests to ensure the delivery of outstanding personalized service. This position assists with reservations, special requests, promotional communication, and guest relations while supporting Casino Hosts and Executive Hosts in maintaining guest satisfaction and loyalty. The VIP Agent contributes to the overall success of the Player Development department by ensuring that all guest interactions reflect the highest level of professionalism and hospitality.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Greets and delivers exceptional service to VIP guests throughout their visit.
  • Coordinates reservations for hotel rooms, limo transportation, air travel, dining, spa, and golf based on guest eligibility.
  • Manages check-ins and guest service requests across multiple resort departments.
  • Collaborates with Player Development, Hotel, and Food & Beverage teams to ensure amenities and services meet guest expectations.
  • Maintains a clean, organized, and professional work environment.
  • Supports special events and VIP programs on and off property.
  • Places outbound telemarketing calls as directed using the Host Viz CRM system.
  • Accurately completes CRM tasks and records guest information and preferences.
  • Assists Hosts and Executive Hosts with booking and managing reservations for their players.
  • Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.
QUALIFICATIONS:
  • Excellent verbal and written communication skills required.
  • Proficiency in Microsoft Office and CRM software; Host Viz experience preferred.
  • Ability to maintain confidentiality of guest information and property data.
  • Strong organizational skills with attention to detail and accuracy.
  • Must be able to tactfully interact with guests and team members at all levels.
  • Capable of working independently and collaboratively in a fast-paced environment.
  • Sales-minded with a high level of professionalism, guest service, and business ethics.
  • Working knowledge of ACSC, LMS, and Player Development systems preferred.

EDUCATION and/or EXPERIENCE:
  • High school diploma or equivalent preferred.
  • Additional coursework in Hospitality, Business, or Customer Service is preferred.
  • Minimum of 1-2 years of experience in guest services, front desk operations, or a VIP services role.
  • Proven ability to deliver high-level service to guests with professionalism, courtesy, and discretion.
  • Experience assisting with reservations, guest inquiries, and special requests in a fast-paced environment.
  • Strong interpersonal and communication skills with a guest-first mindset.
  • Familiarity with property management systems, player tracking tools, and standard office software.
  • Prior experience in a casino, resort, or luxury hospitality setting is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:
Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.
LANGUAGE SKILLS:
Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • Communication Skills: Must be able to communicate clearly, professionally, and courteously in person, by phone, and in writing with VIP guests, hosts, internal departments, and leadership; responsible for ensuring exceptional guest experiences and facilitating smooth coordination of VIP services.
  • Lifting and Carrying: Frequently lifts and transports guest amenities, luggage, promotional materials, and supplies weighing up to 25 pounds; may assist with gift delivery or special requests for high-value guests.
  • Manual Dexterity: Regularly uses hands and fingers to operate reservation systems, computers, phones, and office equipment; must manage guest profiles, handle documents, and input service requests accurately and efficiently.
  • Mobility: Frequently walks, stands, and moves throughout the property to escort guests, deliver amenities, and support hosts; must be able to navigate guest and back-of-house areas comfortably and efficiently.
  • Stationary Work: Occasionally remains seated at a desk or workstation while managing guest reservations, updating itineraries, or responding to guest communications via phone or email.
  • Tool Operation: Regular use of property management systems (PMS), CRM tools, casino systems, and standard office technology including computers, phones, printers, and radios.
  • Visual Acuity: Requires strong near and far vision to identify guests, verify documents, read guest records, and manage service requests with attention to accuracy and discretion.
  • Working Conditions: Routinely works in high-traffic, guest-facing areas including casino floors, hotel lobbies, lounges, and VIP zones; frequent exposure to moderate to high noise levels, bright lighting, large crowds, and a smoking environment throughout the property.

WORK ENVIRONMENT:
This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
WORKING HOURS:
Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:
Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.
We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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