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Vip Agent Jobs in Riverside, CA (NOW HIRING)

sonesta

Guest Service Agent

Anaheim, CA · On-site

$24 - $25/hr

Support VIP arrivals, group check-ins, and special guest experiences as needed. * Any other duties as assigned. The Essentials * Previous hotel, Front Desk, hospitality, retail, restaurant, or ...

San Manuel

Supervisor, Hotel Front Desk

Highland, CA · On-site

$17 - $21.75/hr

Remains in open communication with VIP Services and Player Development to respond to guest ... Minimum one (1) years' of hotel experience as Front Desk Agent, Night Auditor or a Customer Service ...

San Manuel Casino

Supervisor, Hotel Front Desk

Highland, CA · On-site

$17 - $21.75/hr

Remains in open communication with VIP Services and Player Development to respond to guest ... Minimum one (1) years' of hotel experience as Front Desk Agent, Night Auditor or a Customer Service ...

NCSOFT

Customer Support Lead

Irvine, CA · On-site

Manage player escalations, including VIP and high-visibility cases, ensuring they are handled with ... and agent-facing documentation. * Strong data literacy, comfortable pulling, reading, and ...

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All JobsVip Agent JobsVip Agent Jobs in Riverside, CA

Vip Agent information

See Riverside, CA salary details

$16.1K

$54.2K

$116K

How much do vip agent jobs pay per year?

As of Sep 13, 2026, the average yearly pay for vip agent in Riverside, CA is $54,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,283.00 and $66,602.00 per year, depending on experience, location, and employer.

What is a VIP agent?

VIP Agents are professionals responsible for providing exceptional service and personalized attention to Very Important Persons (VIPs) or high-profile clients. Their duties often include coordinating travel arrangements, ensuring security, managing schedules, and addressing any special requests to ensure a seamless and comfortable experience. VIP Agents work in industries such as hospitality, entertainment, aviation, and event management, where discretion, efficiency, and attention to detail are highly valued. They serve as the main point of contact for VIP clients, ensuring their needs are met promptly and professionally.

What are the key skills and qualifications needed to thrive as a VIP agent?

To thrive as a VIP Agent, you need strong customer service skills, attention to detail, and prior experience in hospitality or guest relations, often supported by a relevant diploma or degree. Familiarity with reservation management systems, CRM software, and property management tools is typically required. Exceptional interpersonal skills, discretion, and the ability to anticipate client needs help a VIP Agent stand out. These abilities are crucial for delivering tailored, high-quality experiences and building lasting relationships with high-value clients.

How does a VIP agent typically collaborate with other departments to ensure a seamless experience for high-profile clients?

VIP Agents work closely with teams such as guest services, security, event planning, and operations to coordinate personalized services for high-profile clients. This collaboration ensures that every aspect of the client's experience, from arrival to departure, is smooth and tailored to their needs. Regular communication and strong relationships with other departments are essential, as VIP Agents often act as the primary point of contact, relaying client preferences and resolving any issues quickly. This cross-departmental teamwork is key to delivering the exceptional service that VIP clients expect.

What is the difference between Vip Agent vs Concierge?

AspectVip AgentConcierge
CredentialsCustomer service experience, luxury industry knowledgeCustomer service experience, hospitality background
Work EnvironmentLuxury travel, private events, high-net-worth clientsHotels, resorts, luxury buildings, hospitality settings
Employer & IndustryLuxury agencies, private clients, travel companiesHotels, resorts, residential buildings

Vip Agents primarily focus on managing high-net-worth clients' luxury experiences, including travel and exclusive services. Concierges work within hospitality settings, providing personalized services to hotel or residence guests. While both roles require excellent customer service and industry knowledge, Vip Agents often operate independently or for private firms, whereas concierges are typically employed by hotels or residential complexes.

What job categories do people searching Vip Agent jobs in Riverside, CA look for?

The top searched job categories for Vip Agent jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Vip Agent jobs?

Cities near Riverside, CA with the most Vip Agent job openings:

Vip Agent jobs near you
Infographic showing various Vip Agent job openings in Riverside, CA as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,156 per year, or $26 per hour.

Customer Care Agent

Colton, CA • On-site

Ashley Global Retail, LLC
Furniture Manufacturing • 10K+ employees
Learn more about Ashley Global Retail, LLCexternal

$16.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Compensation: This position pays an hourly rate of $16.90- $16.90
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), 80 hours paid vacation and 40 hours of California Paid Sick Leave.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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