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Express Employment Professionals

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Customer Retention & Reactivation Specialist

Round Rock, TX · On-site

$20 - $25/hr

Customer Retention & Reactivation Specialist | Customer Success | Account Follow-Up Pay: $20-$25 per hour Location: Round Rock, TX (On-site) About the Opportunity We are seeking a proactive and ...

Rempli

Email & Lifecycle Marketing Specialist

Miami, FL · On-site

$75K - $85K/yr

Email & Lifecycle Marketing Specialist We work with companies that know retention is just as ... Track and optimize key metrics: open rates, CTRs, CVR, churn, and reactivation * Lead A/B testing ...

CODA INC

Site Support Specialist (WM)

Beaverton, OR · On-site

$23.76/hr

Join Our Team as a Site Support Specialist at the Beaverton Recovery Center! Do you thrive in an ... Plan reactivation * Verify insurance coverage, obtain authorizations, and confirm benefit ...

New

Kimball Midwest

Inside Sales Specialist

Columbus, OH · On-site

Kimball Midwest is seeking an Inside Sales Specialist to join our team. This role is perfect for ... Collaborate with the outside sales team to support account reactivation and resolve conflicts.

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How much do reactivation specialist jobs pay per year?

As of Aug 6, 2026, the average yearly pay for reactivation specialist in the United States is $63,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the typical challenges a reactivation specialist faces and how can they overcome them?

Reactivation Specialists often encounter the challenge of reconnecting with clients who may not have engaged with the company for some time or who have reservations about returning. They must handle objections, rebuild trust, and clearly communicate the value of returning products or services. Successful specialists rely on a mix of personalized outreach strategies, empathic listening, and detailed product knowledge to address concerns. Regular collaboration with sales, marketing, and customer support teams also helps them stay informed and provide tailored solutions. Staying persistent and resourceful is key to overcoming these challenges and achieving reactivation goals.

What is a reactivation specialist?

A Reactivation Specialist is responsible for re-engaging inactive or lapsed customers, clients, or accounts. They use phone calls, emails, and personalized communication to understand why engagement stopped and provide solutions to bring them back. Their role often involves offering promotions, addressing concerns, and strengthening relationships to increase customer retention. Strong communication, persuasion, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a reactivation specialist?

To thrive as a Reactivation Specialist, you generally need strong customer relationship management skills, experience with sales or account management, and a background in business or related fields. Familiarity with CRM software, outbound calling tools, and basic data analysis platforms is often required, and certifications in customer service or sales can be advantageous. Excellent communication, problem-solving skills, and persistence help candidates excel in re-engaging and persuading former clients or customers. These skills are vital to effectively rebuilding trust, overcoming objections, and increasing company revenue by regaining dormant accounts.

What are the most commonly searched types of Reactivation Specialist jobs? The most popular types of Reactivation Specialist jobs are:
What states have the most Reactivation Specialist jobs? States with the most job openings for Reactivation Specialist jobs include:
What job categories do people searching Reactivation Specialist jobs look for? The top searched job categories for Reactivation Specialist jobs are:
Reactivation Specialist jobs near you
Infographic showing various Reactivation Specialist job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $63,035 per year, or $30.3 per hour.

Customer Retention & Reactivation Specialist

Express Employment Professionals

Round Rock, TX • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

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Job description

Job Title: Customer Retention & Reactivation Specialist | Customer Success | Account Follow-Up
Pay: $20–$25 per hour
Location: Round Rock, TX (On-site)


About the Opportunity

We are seeking a proactive and detail-oriented Customer Retention & Reactivation Specialist to reconnect with inactive customers, rebuild relationships, and drive renewed business activity. This role is ideal for someone who enjoys outbound communication, customer engagement, and relationship building in a professional B2B environment. This role is a strong entry point into customer success, account management, or inside sales career paths


You’ll play a key role in identifying customer needs, gathering valuable feedback, and helping bring customers back into active service.

Key Responsibilities

  • Contact inactive or former customers via phone and email to reintroduce services
  • Identify reasons for inactivity and clearly document customer feedback
  • Encourage customers to restart services, request work, or reconnect with internal teams
  • Maintain accurate records of outreach, responses, and follow-up actions in CRM systems
  • Provide customers with information on services, timelines, and processes
  • Escalate qualified opportunities, questions, and concerns to appropriate team members
  • Follow outreach scripts and templates while personalizing communication
  • Track activity and prepare updates on engagement, trends, and opportunities

Qualifications

  • Experience in customer service, inside sales, account follow-up, or administrative outreach
  • Strong written and verbal communication skills
  • Comfortable making outbound calls and sending professional follow-up emails
  • Strong listening skills and ability to capture accurate information
  • Highly organized with the ability to manage follow-up tasks
  • Basic computer skills (Outlook, Excel, Teams, CRM systems)
  • Professional, dependable, and customer-focused approach

Preferred Skills

  • Experience in customer retention, reactivation campaigns, or lead generation
  • Familiarity with CRM tools such as Salesforce or similar systems
  • Ability to prioritize outreach from structured call lists
  • Experience working with business customers in a professional environment
  • Exposure to service-based, compliance-driven, or recurring revenue industries is a plus

Success Metrics

  • Number of inactive customers contacted and engaged
  • Qualified conversations and follow-up opportunities created
  • Customers successfully reactivated or transitioned to sales teams
  • Accuracy and completeness of CRM notes and activity tracking

Benefits and Perks

  • Competitive hourly pay
  • Clear path to long-term employment and career growth
  • Valuable experience in customer success, inside sales, and account management
  • Supportive, team-oriented work environment
  • Opportunity to build communication, sales, and CRM skills
  • Stable, structured role with defined goals and measurable impact


Apply today to grow your career in a high-impact, customer-focused role!

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About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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