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Rcm Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Rcm Customer Service Representative information

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How much do rcm customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for rcm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by RCM Customer Service Representatives, and how can they be managed effectively?

RCM Customer Service Representatives often encounter challenges such as handling billing disputes, clarifying insurance policies, and addressing patient concerns regarding medical charges. Navigating complex healthcare regulations and communicating technical information in an understandable way can be demanding. Success in this role typically comes from strong problem-solving skills, patience, and the ability to empathize with patients while maintaining accuracy and compliance. Building good relationships with other departments, such as billing and clinical staff, also helps resolve issues more efficiently and provide a positive experience for patients.

What does an RCM Customer Service Representative do?

An RCM (Revenue Cycle Management) Customer Service Representative assists patients and healthcare providers with billing, insurance claims, and payment inquiries. They help resolve questions related to account balances, process payments, verify insurance coverage, and explain charges. Their goal is to ensure a smooth financial experience for patients while supporting the revenue cycle operations of healthcare organizations. Effective communication and knowledge of medical billing are essential for this role.

What is the difference between Rcm Customer Service Representative vs Medical Billing Specialist?

AspectRcm Customer Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; certifications like CPR or customer service trainingHigh school diploma; certifications like CPC or medical billing courses
Work EnvironmentCall centers, healthcare offices, remote customer supportMedical offices, billing companies, healthcare facilities
Employer & IndustryHealthcare revenue cycle management companies, hospitalsMedical practices, billing services, healthcare providers
Primary FocusHandling patient inquiries, payment issues, insurance questionsProcessing claims, coding, invoicing, and payment posting

While both roles support healthcare revenue processes, Rcm Customer Service Representatives focus on patient interactions and payment support, whereas Medical Billing Specialists handle claims processing and coding. Understanding these differences helps job seekers find the right fit in the healthcare revenue cycle industry.

What are the key skills and qualifications needed to thrive as an RCM Customer Service Representative, and why are they important?

To thrive as an RCM Customer Service Representative, you need strong knowledge of healthcare revenue cycle management, medical billing processes, and a high school diploma or equivalent. Familiarity with billing software, EHR systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and patience help in addressing patient inquiries and resolving billing issues effectively. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences within healthcare organizations.
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What job categories do people searching Rcm Customer Service Representative jobs look for? The top searched job categories for Rcm Customer Service Representative jobs are:
Rcm Customer Service Representative jobs near you
Infographic showing various Rcm Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
CSR Customer Service Representative

CSR Customer Service Representative

Gas Express LLC

Gonzales, LA

$13.75 - $18.75/hr

Other

Posted 10 days ago

Job description

Customer Service Representative

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  • Provide excellent customer service skills in all interactions
  • Ensure all cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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