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Rcm Customer Service Representative information

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How much do rcm customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for rcm customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an RCM Customer Service Representative do?

An RCM (Revenue Cycle Management) Customer Service Representative assists patients and healthcare providers with billing, insurance claims, and payment inquiries. They help resolve questions related to account balances, process payments, verify insurance coverage, and explain charges. Their goal is to ensure a smooth financial experience for patients while supporting the revenue cycle operations of healthcare organizations. Effective communication and knowledge of medical billing are essential for this role.

What are the key skills and qualifications needed to thrive as an RCM Customer Service Representative?

To thrive as an RCM Customer Service Representative, you need strong knowledge of healthcare revenue cycle management, medical billing processes, and a high school diploma or equivalent. Familiarity with billing software, EHR systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and patience help in addressing patient inquiries and resolving billing issues effectively. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences within healthcare organizations.

What are some common challenges faced by RCM Customer Service Representatives, and how can they be managed effectively?

RCM Customer Service Representatives often encounter challenges such as handling billing disputes, clarifying insurance policies, and addressing patient concerns regarding medical charges. Navigating complex healthcare regulations and communicating technical information in an understandable way can be demanding. Success in this role typically comes from strong problem-solving skills, patience, and the ability to empathize with patients while maintaining accuracy and compliance. Building good relationships with other departments, such as billing and clinical staff, also helps resolve issues more efficiently and provide a positive experience for patients.

What is the difference between Rcm Customer Service Representative vs Medical Billing Specialist?

AspectRcm Customer Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; certifications like CPR or customer service trainingHigh school diploma; certifications like CPC or medical billing courses
Work EnvironmentCall centers, healthcare offices, remote customer supportMedical offices, billing companies, healthcare facilities
Employer & IndustryHealthcare revenue cycle management companies, hospitalsMedical practices, billing services, healthcare providers
Primary FocusHandling patient inquiries, payment issues, insurance questionsProcessing claims, coding, invoicing, and payment posting

While both roles support healthcare revenue processes, Rcm Customer Service Representatives focus on patient interactions and payment support, whereas Medical Billing Specialists handle claims processing and coding. Understanding these differences helps job seekers find the right fit in the healthcare revenue cycle industry.

What is the RCM customer service representative hiring process?

The hiring process for an RCM Customer Service Representative typically involves submitting an application, completing a phone or virtual interview, and participating in an in-person interview or assessment. Employers may also conduct background checks and skills assessments related to customer service and billing systems before making a job offer.
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What job categories do people searching Rcm Customer Service Representative jobs look for?

The top searched job categories for Rcm Customer Service Representative jobs are:

Rcm Customer Service Representative jobs near you
Infographic showing various Rcm Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

RCM Customer Service Representative

Frisco, TX • On-site

Conifer Revenue Cycle Solutions
See more jobs at Conifer Revenue Cycle Solutionsexternal

$15.80 - $23.70/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Summary

JOB SUMMARY

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

  • Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons.
  • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
  • Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exceptional customer service skills including effective and efficient problem solving and analyzing skills
  • Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
  • Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
  • Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
  • Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
  • Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
  • Ability to interpret and apply reimbursement aspects of managed healthcare contracts
  • Attentive listening skills
  • Ability to clearly articulate a response to the customer using appropriate voice modulation

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • High school education or the equivalent
  • 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit at a computer terminal for extended periods of time

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call Center environment with headset and multiple workstations within close proximity
  • Hospital Environment may include direct patient interaction

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation

  • Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience.
  • Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
  • Conifer observed holidays receive time and a half.

Benefits

Conifer offers the following benefits, subject to employment status:

  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
  • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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