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Rcc Jobs in Riverside, CA (NOW HIRING)

The RCC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor ...

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Rcc information

See Riverside, CA salary details

$15

$23

$43

How much do rcc jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for rcc in Riverside, CA is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $23.85 per hour, depending on experience, location, and employer.

What is an RCC job?

An RCC (Remote Customer Care) job typically involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat. RCC professionals work remotely and are responsible for ensuring customer satisfaction by resolving problems efficiently. Strong communication skills, technical knowledge, and problem-solving abilities are often required. Many RCC roles exist in industries like e-commerce, telecommunications, and IT support.

What are the key skills and qualifications needed to thrive in the Rcc position, and why are they important?

To thrive as an RCC (Remote Customer Care representative), strong verbal and written communication, excellent problem-solving abilities, and customer service experience are essential. Familiarity with CRM software, ticketing systems, and common office productivity tools is often required. Interpersonal skills, patience, and the ability to work independently are critical soft skills for excelling in this position. These skills are important to effectively resolve customer issues and ensure a high standard of customer satisfaction in a remote work environment.

What are some common challenges RCCs face when working remotely, and how can they be addressed?

RCCs often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining productivity without in-person supervision. Staying organized and using strong time-management techniques can help mitigate these issues. Many companies provide ongoing training, team chat platforms, and regular virtual meetings to support remote employees and encourage collaboration. Building rapport with your remote team and reaching out for guidance when needed can also help overcome the isolation that sometimes comes with remote work. Proactively engaging in these resources will set you up for success in a Remote Customer Care role.

What are popular job titles related to Rcc jobs in Riverside, CA? For Rcc jobs in Riverside, CA, the most frequently searched job titles are:
What cities near Riverside, CA are hiring for Rcc jobs? Cities near Riverside, CA with the most Rcc job openings:
Infographic showing various Rcc job openings in Riverside, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $49,543 per year, or $23.8 per hour.
Referral Clinical Coordinator

Referral Clinical Coordinator

OneLegacy

Redlands, CA • On-site

$58K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago


Job description

Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Non-exempt
Hours: 12-hour shifts: 7PM-7AM; 7 days in a two week period, including alternating weekends.
Salary Range: $58,604-$70,707
  • Night Shift differential available

The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Work Setting: In-person and Field Service Area
Location: Employee may assigned to a base office in Redlands
Travel: Travel required by personal auto or air to meeting sites and other locations
Summary of Functions:
The RCC is responsible for assisting hospitals to identify and refer potential donors, gathering and interpreting medical information to aid in the determination of suitability for a potential donor, discussing the plan of care with the medical team, providing donor management goals to help preserve the opportunity for donation, facilitating completion and review of brain death notes, representing OneLegacy to the potential donor's authorizing party and when appropriate, undertakes registry notification or approach for donation authorization when necessary, as well as assisting in the donation process occurring at a OneLegacy Recovery Center including, but not limited to, transportation, logistics, documentation, donor care, and organ recovery when necessary.
Duties & Responsibilities:
Essential Job Functions:
Referral Management Process:
  1. Responds promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process.
  2. Establishes and enhances relationships with the hospital staff to increase referral activity.
  3. Introduces themselves to the referred patient's bedside nurse and the unit Charge Nurse to establish presence. When leaving, notifies the bedside Nurse and Charge Nurse, discusses plans and assessment, and inquires if there is anything else needed. The attending physician should be knowledgeable of the OneLegacy referral with direct communication at least for the initial site visit and prior to any approach to the family or Authorizing Party (AP).
  4. Collaborates with the Referral Triage Specialist (RTS), Referral-Supervisor of Organ Procurement (SOP-R) and/or the Medical Director of Referral Management to manage all active referrals.
  5. Accesses and reviews the referring hospital's medical records and populates the Electronic Medical Records system per OneLegacy policy.
  6. Reviews the patient's medical records and discusses the early stages of medical derangements, current organ function and the current clinical plan with the hospital staff. Based on any abnormal findings, formulates a treatment plan at the direction of the Medical Director of Referral Management and collaborates with hospital staff and physicians regarding interventions needed to optimize organ function and preserve the opportunity for donation.
  7. Communicates effectively with hospital staff regarding the progression of active referrals.
  8. Reviews medico-legal documentation pertaining to brain death declaration for completeness and accuracy according to individual hospital policy, California Health and Safety code and the 2010 American Association of Neurology Guidelines. When revisions are needed, provides clear direction to appropriately complete documentation. Sends acceptable brain death documentation to the RTS for verification per OneLegacy policy.
  9. Performs the function of Referral Intake Triage (RIT) which includes being responsible for answering calls for initial organ referrals, triaging referrals, and charting in the Electronic Medical Records system in collaboration with the RTS to establish acuity.
  10. Reviews the Not Brain Dead (NBD) status board when in a hospital for an active referral.
  11. Conducts a site visit on NBD referrals and charts in the EMR system.
  12. Identifies the Authorizing Party (AP) and any language requirements. Remains vigilant and documents pertinent family dynamics and any other relevant information needed to adequately assess the AP and/or family members of potential donors in preparation for an approach.
  13. Collaborates with the hospital care team and internal OneLegacy partners in the end-of-life discussion to ensure the AP is provided with the opportunity for donation in the most appropriate manner.
  14. Works with OneLegacy Clinical Donor Management team members during the donation process to facilitate orders to the bedside Nurse or Physician providing care to the donor.
  15. Performs the following:

    1. Coroner notification/release.
    2. Requests that an initial blood sample in the lab is "on hold" for the coroner, height and weight verification, and upload patient records as attachments to digitalDONOR while charting in the Electronic Medical Records (EMR) system.

Referral Management Precepting:
  1. RCC functions as a trainer for new hire RCCs under the direction of the Referral Management Leadership and Education teams.
  2. Collaborates with Referral Management Leadership to monitor and maintain department staff training logs/forms. Will also utilize multiple training tools provided by the Leadership and Education teams.

Job Qualifications and Requirements:
Education: EMT, Paramedic or LVN license. Associates or Bachelor's degree preferred
Experience: Required work experience in the medical field/ medical terminology.
Certification/License: A current California driver's license, auto insurance based on California minimal insurance coverage standards and reliable automotive transportation is required.
Salary Range: $58,604-$70,707
  • Night Shift differential available

The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Benefits
  • Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee
  • 19 days of PTO
  • 2 Floating Holidays
  • 10 Holidays
  • Life Insurance
  • Supplemental Life Insurance
  • Wellness Plans
  • Employee Assistance Program
  • Pet Insurance
  • Gym Onsite
  • Mileage Reimbursement to applicable positions
  • Tuition Reimbursement
  • Employee Referral Program
  • 403b Retirement Plan with an annual discretionary 8% Employer contribution
  • School Loan Forgiveness

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.