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Ramp Agent Jobs in Puerto Rico (NOW HIRING)

Tradewind Aviation

PR · On-site

$10 - $12.75/hr

For more details visit www.flytradewind.com ABOUT THE CANDIDATE / ROLE Tradewind Aviation is seeking a seasonal part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate ...

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Ramp Agent information

What is a ramp agent?

Ramp agents are airport ground support workers who are responsible for handling baggage, guiding aircraft to and from gates, operating ground service equipment, and ensuring the safe and efficient movement of aircraft on the ramp area. They play a crucial role in loading and unloading luggage, cargo, and mail, as well as marshaling planes, de-icing, and performing safety checks. Ramp agents work outdoors in all weather conditions and must follow strict safety procedures to support smooth airport operations.

What does a ramp agent do?

The job of a ramp agent is to help load and unload cargo or baggage, direct and service aircraft, and perform other tasks in and around the airport ramp. The airport ramp—also known as the apron—is the part of the airport where planes are parked, refueled, loaded, unloaded, and boarded by passengers at the gate. A ramp agent oversees operations in this area to ensure planes remain on schedule and address any problems as quickly as possible. They move inside the airport when necessary, ensure each gate is clear when an aircraft approaches, keep watch for stray luggage, guide planes and passengers, and provide other services for each airplane. The primary qualifications to become a ramp agent are strong communication skills and a high school diploma.

What are some common challenges ramp agents face during their shifts and how can they overcome them?

Ramp Agents often work in fast-paced, physically demanding environments and may face challenges such as inclement weather, tight turnaround times, and coordinating with multiple teams to ensure safe and efficient aircraft handling. Staying organized, maintaining clear communication with colleagues, and adhering strictly to safety protocols are essential for overcoming these hurdles. Many employers provide thorough training and ongoing support to help Ramp Agents adapt and perform their duties effectively, even under pressure.

What are the key skills and qualifications needed to thrive as a ramp agent, and why are they important?

To thrive as a Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often supported by airport security clearance. Familiarity with ground support equipment, baggage handling systems, and safety protocols is crucial. Strong teamwork, effective communication, and the ability to work efficiently under pressure help ramp agents excel in coordinating timely aircraft operations. These skills ensure safe, efficient luggage handling and aircraft turnaround, directly impacting airline schedules and passenger satisfaction.

What is the difference between Ramp Agent vs Baggage Handler?

AspectRamp AgentBaggage Handler
CredentialsHigh school diploma or equivalent, safety trainingHigh school diploma or equivalent, safety training
Work EnvironmentAirport tarmac, aircraft loading areasAirport baggage claim areas, tarmac
Employer & IndustryAirlines, ground service companiesAirlines, ground handling services
Job FocusAircraft ground support, cargo, safetyBaggage handling, loading/unloading

Both Ramp Agents and Baggage Handlers work in airport ground operations, often overlapping in safety and physical tasks. Ramp Agents focus on aircraft support, cargo, and safety procedures, while Baggage Handlers specialize in managing passenger luggage. Understanding these differences helps job seekers find the right role in airport ground services.

Do ramp agents make good money?

Ramp agents typically earn an hourly wage that varies by location and experience, with median pay around $15 to $20 per hour. Some positions offer additional benefits such as overtime pay, shift differentials, and opportunities for advancement, which can increase overall compensation.

Is it hard to get hired as a ramp agent?

Getting hired as a ramp agent can be competitive, as many airports and airlines seek candidates with physical stamina, attention to safety protocols, and the ability to work in a fast-paced environment. Prior experience or certifications such as OSHA training can improve chances, but entry-level positions are often available for those willing to meet the physical and background requirements.
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Ramp Agent jobs near you
Infographic showing various Ramp Agent job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Passenger Representative - Part-time Seasonal

Tradewind Aviation

PR • On-site

$10 - $12.75/hr

Part-time

Posted 21 days ago

Job description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel-both private and scheduled service-throughout North America and the Caribbean.
For more details visit www.flytradewind.com
ABOUT THE CANDIDATE / ROLE
Tradewind Aviation is seeking a seasonal part-time Customer Service Agent to join our team in San Juan, PR. The ideal candidate is passionate about delivering personalized, memorable experiences and takes pride in providing the highest level of service to our clients.
As a key member of our Passenger Service team, you will thrive in a fast-paced, evolving environment that values collaboration, respect, accountability, growth, and shared success.
Schedule: Candidate must be available to work on a fixed and/or rotating schedule including mornings, afternoons, evenings, weekends, and holidays.
This is a seasonal temporary role with potential for growth
ESSENTIAL FUNCTIONS
  • Warmly welcome guests to create a positive arrival and departure experience.
  • Listen to and resolve guest problems and complaints promptly.
  • Ensure safety-conscious behaviors in all operational processes.
  • Guide and assist clients through the U.S. Customs and Border Protection international clearance process.
  • Deliver seamless VIP service experiences.
  • Escort passengers during the boarding process and assist with screening procedures.
  • Assist unaccompanied minors and passengers with special needs.
  • Support and maintain VIP Lounge facilities to company standards.
  • Communicate clearly with clients, agents, flight crews, and vendors.
  • Assist with station upkeep and cleaning of work areas.
  • Follow company standard operating procedures and the Ground Operations Manual.
  • Perform other duties as assigned by management.

Requirements
QUALIFICATIONS
  • High school diploma or equivalent.
  • Minimum 1 year of customer service experience.
  • Strong work ethics, attention to detail, ability to multitask, and a positive attitude.
  • Fluent in English and Spanish (reading, writing, speaking).
  • Willingness to work a rotating schedule (mornings, afternoons, evenings, weekends, holidays).
  • Ability to pass a background investigation, including FBI fingerprinting and criminal history.
  • U.S. citizen or authorized to live and work in the U.S. or its territories.
  • Valid in-state driver's license.
  • Computer proficiency.
  • Self-motivated and a strong team player.

PHYSICAL REQUIREMENTS
  • Ability to work indoors and outdoors in varying weather conditions (rain, wind, heat).
  • Frequently lift baggage/items up to 50 lbs.
  • Occasionally lift baggage/items between 50-70 lbs.

WORKING CONDITIONS
  • Prolonged periods of standing.
  • Frequent walking between airport points.

Apply