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Rn Call Center Jobs (NOW HIRING)

UnityPoint Health

RN Call Center

Cedar Rapids, IA

UnityPoint Clinic RN Call Center 2:00PM-12:30AM (variable schedule), every other Saturday/Sunday 2:00PM-12:30AM, Holiday rotation Full-Time Benefits **REMOTE - Candidate must reside in a compact ...

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UnityPoint Health

RN Call Center

Cedar Rapids, IA · On-site

Overview UnityPoint Clinic RN Call Center 2:00PM-12:30AM (variable schedule), every other Saturday/Sunday 2:00PM-12:30AM, Holiday rotation Full-Time Benefits **REMOTE - Candidate must reside in a ...

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Bowen Center

Registered Nurse - Call Center

Warsaw, IN · On-site

Prior call center, telehealth, or utilization management experience preferred * Certificate or Professional License: * Active, unrestricted RN or LPN Indiana license (state requirements apply) * CPI ...

CompHealth

Geriatrician

Stuart, FL

$173K - $202K/yr

The role involves managing a daily patient volume of 10-12 patients with minimal call coverage, supported by an RN call center. The employer offers competitive compensation and a comprehensive ...

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RN Call Center information

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How much do rn call center jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for rn call center in the United States is $34.18, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $43.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by RNs working in a call center environment?

RNs in call center roles often face the challenge of delivering high-quality care and accurate assessments without physical interaction with patients. They must rely on strong communication skills to gather detailed medical histories and provide advice over the phone, sometimes handling high call volumes and emotional situations. Additionally, staying up-to-date with clinical protocols and documentation requirements is essential for providing safe and effective remote care. Collaboration with other healthcare professionals, such as physicians and case managers, is also key to ensuring comprehensive patient support.

What are the key skills and qualifications needed to thrive as an RN Call Center Nurse, and why are they important?

To thrive as an RN Call Center Nurse, you need a current RN license, strong clinical assessment skills, and experience in triage or telephone nursing. Familiarity with telehealth platforms, electronic health records (EHRs), and clinical decision support tools is typically required. Exceptional communication, active listening, and critical thinking skills help nurses effectively assess and advise patients remotely. These abilities are crucial for delivering safe, timely, and accurate care recommendations to patients without in-person evaluation.

What are RN Call Center nurses?

RN Call Center nurses are registered nurses who provide medical advice, triage, and support to patients over the phone or through digital communication platforms. They assess symptoms, guide patients on the next steps for care, and may help with medication questions or follow-up instructions. These nurses use clinical judgment and established protocols to ensure patients receive safe and appropriate care. RN Call Center roles are often found in hospitals, health systems, insurance companies, and telehealth services.

What is the difference between Rn Call Center vs Medical Assistant Call Center?

AspectRn Call CenterMedical Assistant Call Center
Required CredentialsRegistered Nurse (RN) licenseMedical Assistant certification or diploma
Work EnvironmentHealthcare call centers, hospitals, clinicsPrimary care clinics, outpatient facilities
Industry UsageHealthcare, insurance, telehealthMedical offices, outpatient services
Common Search/ComparisonYesYes

The main difference between an Rn Call Center and a Medical Assistant Call Center lies in the required credentials and scope of practice. Rn Call Centers typically employ licensed RNs who handle complex medical inquiries, patient assessments, and care coordination. Medical Assistant Call Centers usually involve certified or diploma-holding medical assistants managing appointment scheduling, basic patient information, and administrative tasks. Both roles operate within healthcare environments but serve different functions based on their qualifications and responsibilities.

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What cities are hiring for Rn Call Center jobs? Cities with the most Rn Call Center job openings:
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RN Call Center jobs near you
Infographic showing various Rn Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $71,091 per year, or $34.2 per hour.
RN Call Center

RN Call Center

UnityPoint Health

Cedar Rapids, IA

Full-time

Medical, Dental, Retirement, PTO

Posted yesterday

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 359 frontline employees who took The Breakroom Quiz

305th of 888 rated healthcare providers

Job description

UnityPoint Clinic

RN Call Center

2:00PM-12:30AM (variable schedule), every other Saturday/Sunday 2:00PM-12:30AM, Holiday rotation 

Full-Time Benefits

**REMOTE - Candidate must reside in a compact license state**

We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.


At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.


  • Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
  • Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
  • Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
  • Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
  • Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Education:

  • Graduate from an accredited nursing program.
  • Bachelors of Science (BSN) preferred

Experience: 

  • 1+ years of clinical nursing experience providing direct patient care or equivalent work experience required

Licenses/Certifications:

  • Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois.
  • Compliance with Mandatory Child/Adult Abuse Reporting

What UnityPoint Health employees say

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Benefits

Hours and flexibility

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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