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Queue Manager Jobs in Waco, TX (NOW HIRING)

May manage the patient outcome tool, including preparation and distribution. * May create, delete ... queue. * Organizes and maintains department records, manuals and patient education materials.

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Queue Manager information

See Waco, TX salary details

$11

$18

$37

How much do queue manager jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for queue manager in Waco, TX is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.80 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are popular job titles related to Queue Manager jobs in Waco, TX? For Queue Manager jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Waco, TX look for? The top searched job categories for Queue Manager jobs in Waco, TX are:
What cities near Waco, TX are hiring for Queue Manager jobs? Cities near Waco, TX with the most Queue Manager job openings:
Infographic showing various Queue Manager job openings in Waco, TX as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $39,262 per year, or $18.9 per hour.

$22.04 - $30.01/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Allina Health rating

7.8

Company rating: 7.8 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers


Job description

Location Address:

2855 Campus Dr Plymouth, MN 55441-2649

Date Posted:

August 05, 2026

Department:

31009912 AHCI Cancer Center Plymouth ANW

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

24

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

  • .6 FTE (48 hours per two-week pay period)
  • 8-hour day shift
  • Scheduler working with three clinics in one location
    • Piper Breast Clinic
    • Medical/surgical/hematology Oncology clinic
    • Infusion clinic
  • Potential to float to Centennial Lakes Edina: milage reimbursement given
  • M-F, hours between 7AM and 5Pm rotating times for 8-hour shift
  • No holidays, evenings, or weekends

Job Description:

Maintains systems essential to the daily operations supporting patient care. Schedules and coordinates a variety of appointments, procedures and tests, maintains and communicates department and provider schedules and provides excellent department support to promote efficient, effective clinical operations and provide exceptional patient experience.
Principle Responsibilities

  • Scheduling.
    • Schedules and/or reschedules patient appointments, procedures, diagnostic tests, surgeries, hospital admissions and other related appointments between multiple providers.
    • May enter all scheduling documentation in the electronic medical record.
    • Verifies insurance and obtains prior authorizations as needed, may register patients.
    • May manage the patient outcome tool, including preparation and distribution.
    • May create, delete and modify schedule versions and calendars to reflect changes in provider schedules.
    • Arranges interpreter services for patients as needed.
  • Administrative department support.
    • May provide department reception, patient check-in.
    • Provides telephone coverage, routing messages accordingly.
    • May track insurance verification using multiple systems.
    • May maintain lobby area.
    • May ensure that patient documentation is complete and is responsible for an insurance or referral work queue.
    • Organizes and maintains department records, manuals and patient education materials.
    • Participates in completion of patient data reporting requirements and compliance with regulatory standards.
    • May create and maintain all training materials for new and current employees.
    • May assist physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
  • Chart preparation.
    • Analyzes patient records to determine if outside documents are needed.
    • Reviews patient consent forms and ensures they are updated with the patient.
    • Contacts document source, obtains records, scans and indexes into the electronic medical record.
  • Other duties as assigned.


Required Qualifications

  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description


Preferred Qualifications

  • High school diploma or GED
  • Post secondary education in medical field
  • 2 to 5 years experience in a medical office including administrative support, scheduling, customer service, working knowledge of Microsoft Suite and electronic medical records


Physical Demands

  • Sedentary:
  • Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $22.04 to $30.01 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary


Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.


Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.


We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.


Benefits include:

  • Medical/Dental
  • PTO/Time Away
  • Retirement Savings Plans
  • Life Insurance
  • Short-term/Long-term Disability
  • Voluntary Benefits (vision, legal, critical illness)
  • Tuition Reimbursement or Continuing Medical Education as applicable
  • Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
  • Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.


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