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Queue Manager Jobs in Forney, TX (NOW HIRING)

Onbe

Implementation Support Lead

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is accountable for reducing operational bottlenecks by owning intake validation, queue management, execution of tasks across all support functions when needed, serving as an escalation ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response ...

Genpact

Associate - Customer Care - Non - Voice 5A

Plano, TX · On-site

$14 - $19.25/hr

Health source queue management * Burning medical records on CDs * Managing sensitive medical information * Reporting capabilities * Performance Dashboards Qualifications Bachelors - Business ...

Capgemini

Sr. PKI, HashiCorp Operations Engineer

Dallas, TX · Remote

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Queue Management o PKI Infrastructure Management o PKI Performance/SLA Reviews (Stakeholders) Your Skills and Experience * Bachelor\'s degree in Computer Science/Engineering or related field OR High ...

Socotec

Collections Analyst

Dallas, TX

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR * Execute outbound contact strategy across phone and email, maintaining a minimum ...

SOCOTEC

Collections Analyst

Dallas, TX · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR * Execute outbound contact strategy across phone and email, maintaining a minimum ...

Socotec

Collections Analyst

Dallas, TX

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR * Execute outbound contact strategy across phone and email, maintaining a minimum ...

PrideStaff

Accounts Receivable Specialist

Farmers Branch, TX · On-site

$24 - $25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Background with billing administration or customer portal management. * Customer Service: 1-3 years in direct customer support or call queue environments. PrideStaff (North Dallas location) is a ...

Bank OZK

SVP, Investigations and Recovery

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provides oversight of the daily work of the Fraud Investigations and Recovery team, including queue management, case assignments, investigative support, escalation handling, and workload balancing ...

Zelis

Director, Contact Center Technology

Plano, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

Onbe

Implementation Support Lead

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role is accountable for reducing operational bottlenecks by owning intake validation, queue management, execution of tasks across all support functions when needed, serving as an escalation ...

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Queue Manager information

See Forney, TX salary details

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How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Forney, TX is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.04 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Forney, TX?

For Queue Manager jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Forney, TX look for?

The top searched job categories for Queue Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Queue Manager jobs?

Cities near Forney, TX with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Forney, TX as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,842 per year, or $19.2 per hour.

Senior Product Manager Amazon Connect Modernization (Healthcare Payer)

Krest Global Solutions

Dallas, TX • Remote

$55 - $60/hr

Contractor

Re-posted 12 days ago

Job description

Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.
Key Responsibilities
Contact Center Modernization
Lead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.
Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.
Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.
Cross-Functional Leadership
Partner with IT, customer service, clinical ops, infrastructure, and analytics teams.
Represent member, provider, and agent needs in product decisions.
AWS & Omnichannel Enablement
Utilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.
Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).
Experience Optimization
Map and refine member/provider journeys; identify automation and efficiency opportunities.
Governance & Compliance
Manage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.
Agile Product Delivery
Lead backlog, prioritization, sprint planning, and release readiness activities.
Performance Management
Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.
Required Qualifications
10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.
Strong understanding of payer operations and member/provider call center workflows.
Hands-on experience with Amazon Connect migrations and IVR design.
Expertise in HIPAA, PHI, and secure cloud communication frameworks.
Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).