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Queue Manager Jobs in Forney, TX (NOW HIRING)

Windsor Communities

Resident Manager I

Plano, TX · On-site

$69K/yr

Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...

Windsor Communities

Resident Manager I

Plano, TX

$69K/yr

Sales Strategy: * Assist in the management of Funnel CRM queue management. * Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX

$70K - $120K/yr

Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment. * Monitor support queues ...

Light Edge

Managed Services Technician

Dallas, TX · On-site

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

Prologis

Manager, Grid Strategy & Interconnection

Dallas, TX · On-site

$99K - $137K/yr

This includes queue positioning, withdrawal risk management, upgrade cost optimization, and analyzing grid constraints and hosting capacity. * Serve as the primary internal owner of interconnection ...

Lightedge

Managed Services Technician

Dallas, TX

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

Lightedge

Managed Services Technician

Dallas, TX · On-site

Ticket Queue Management * Documenting steps taken and relevant histories * Deploying servers, installing applications based on internal and external customer requests, setting up backups and ...

Mesquite ISD

Software Specialist

Mesquite, TX

Windows Server Print Queue Management Active Directory Database management Managing web application access Device management in a domain environment Technical writing experience Various printing ...

NAVA Software Solutions

Engineering Manager

Plano, TX · On-site

Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines. What You ...

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Queue Manager information

See Forney, TX salary details

$11

$19

$38

How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Forney, TX is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.04 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Forney, TX?

For Queue Manager jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Forney, TX look for?

The top searched job categories for Queue Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Queue Manager jobs?

Cities near Forney, TX with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Forney, TX as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,842 per year, or $19.2 per hour.

CUSTOMER SERVICE SPECIALIST

K & N ENGINEERING INC

Grand Prairie, TX

$20 - $22/hr

Full-time

Posted 5 days ago

Job description

Job Description

A Customer Service Specialist will develop and demonstrate the skills, knowledge, and abilities to provide information and resolutions for customers and consumers. Demonstrating the knowledge of and experience in use of K&N's business management software, the Call Center Queue Phone and Email Management software, displaying a solid understanding of the products and services offered by K&N and its brands. Understand how to follow and where to look for department and company procedures and policies, understand how to navigate the company websites, and understand the information provided on the websites.

This is primarily a remote position; however, incumbents are required to live in TX and come into the office in Grand Prairie, TX at least once a month and/or whenever asked to by their supervisor, at no cost to the company. All applicants must have reliable transportation so that they are able to meet the requirement of onsite work in Grand Prairie whenever needed or asked.

Essential Duties & Responsibilities:

  • Data entry is a large part of this position
  • Operate and navigate the software utilized by K&N's Customer Service Team
  • Identify and provide solutions to issues with orders and returns, including but not limited to overages, shortages, keying errors, shipping issues, and other concerns
  • Manage inbound calls, live chats, and emails in a timely manner - Escalate calls and emails as appropriate
  • Provide information or make sales directly to customers via the telephone, through email, or via chat messages
  • Respond to customer queries with information about products and services
  • Other duties as assigned

A Successful Customer Service Specialist:

  • Will possess accurate data entry skills related to the duties and responsibilities of the position
  • Will demonstrate an understanding of customer accounts and their details
  • Is able to navigate and operate K&N's business management software related to the duties and responsibilities of the position
  • Is able to navigate and operate K&N's Call Center Queue Management software
  • Is able to navigate and operate K&N's and its brand websites the same as a consumer would
  • Is able to identify and effectively communicate information related to the products offered
  • Is able to demonstrate proficiency communicating with customers over the phone, via email, and online chat
  • Must be able to simultaneously handle multiple duties, manage time, and follow through on assignments with little supervision
  • Is able to regularly enter orders and returns with no to minimal errors
  • Is able to identify and develop solutions to complex situations
  • Is able to manage projects and tasks without supervision

Experience, Skills & Education:

  • 1 or more years or equivalent of office or inside customer service / call center experience highly preferred
  • 1 or more years of experience working in customer service or data entry industry preferred
  • High School Diploma or equivalent; some college preferred
  • Automotive enthusiasm is highly preferred
  • Solid working knowledge of Microsoft Outlook, Word, and Excel
  • Typing and 10-key skills with an emphasis on production and accuracy

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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