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Queue Manager Jobs in Baltimore, MD (NOW HIRING)

Luminis Health

Patient Access Representative

Annapolis, MD · On-site

$17 - $21.75/hr

Independently prioritizes PAR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize ...

Luminis Health

Patient Access Representative

Annapolis, MD · On-site

$17 - $21.75/hr

Independently prioritizes PAR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize ...

Luminis Health

Patient Access Representative

Annapolis, MD · On-site

$17 - $21.75/hr

Independently prioritizes PAR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize ...

Technogen

- WebSphere MQ Administration

Annapolis, MD · On-site

... Queue Management • Working knowledge in MQ channel configuration using different transmission protocols • Working knowledge with MQ Clustering • Able to manage, configure and monitor MQ ...

Technogen

WebSphere MQ Administration

Annapolis, MD · On-site

... Distributed Queue Management Working knowledge in MQ channel configuration using different transmission protocols Working knowledge with MQ Clustering Able to manage, configure and monitor MQ ...

Sparks Group

Fingerprint Technician

Hanover, MD · On-site

$23/hr

Capture electronic fingerprints using Live Scan equipment. * Assist with applicant flow and basic queue management. * Provide professional, courteous customer service throughout the appointment ...

2HB Incorporated

Software Engineer

Annapolis, MD · On-site

Familiarization with queue management systems * Develop or implement algorithms to meet or exceed system performance and functional standards. * Develop and execute test procedures for software ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for queue manager in Baltimore, MD is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.01 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Baltimore, MD?

The most popular types of Queue jobs in Baltimore, MD are:

What are popular job titles related to Queue Manager jobs in Baltimore, MD?

For Queue Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Baltimore, MD look for?

The top searched job categories for Queue Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Queue Manager jobs?

Cities near Baltimore, MD with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Patient Access Representative

Luminis Health

Annapolis, MD • On-site

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Luminis Health rating

7.9

Company rating: 7.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

111th of 898 rated healthcare providers

Job description

Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in Luminis Health's policies and practices.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
1.Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. Demonstrates the ability to identify and register patient accurately into the Master Patient Index thereby reducing erroneous duplicate Medical Records. PAR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards. Demonstrates the ability to act appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Demonstrates excellence in ensuring patients are provided with necessary regulatory information (i.e. HIPAA, Patient Rights Brochure, IMM, NOOS, ABN, etc.)
2.Consistently registers patients face-to-face; communicates financial responsibilities to patients and collects funds accordingly. Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.
3.Independently prioritizes PAR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity; Responsible for the daily monitoring and corrections of the department work queue(s).
4.Demonstrates ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, Meditech applications, administrative applications (i.e. Outlook, AAMC Intranet, Active Staffer, TimePC, etc.)and necessary online applications (i.e. IXT Copay Collections).
5.Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.
McNew Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Accurately obtains and processes patient demographic, insurance, and medical information. Correctly identifies and registers patient into the Master Patient Index. Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Provides patients with the necessary regulatory information.
  2. Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications
  3. Manages assigned EPIC work queues.
  4. Independently prioritizes PAR workflow to meet standards for performance and productivity within departmental deadlines.
  5. Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
  6. Adheres to the compliance policies of the department and organization. Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
  7. Assists with the training and orientation of new staff, as needed, and under the direction of the Manager.
  8. Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options.
  9. Answers the phone courteously and professionally, responding to inquiries and referring calls, as appropriate. Provides warm and friendly greetings to patient and their families/visitors, upon arrival. Maintains empathy and professionalism during registration interviews and while providing regulatory information and notices.
  10. Clearly and professionally communicates to internal and external customers, including (but not limited to), clinical staff, coworkers, administration, and other outside departmental staff. Works collaboratively with and under the direction of the assigned shift coordinator.

Behavioral Health Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Accurately obtains and processes patient demographic, insurance, and medical information. Correctly identifies and registers patient into the Master Patient Index. Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Provides patients with the necessary regulatory information.
  2. Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications
  3. Manages assigned EPIC work queues.
  4. Independently prioritizes PAR workflow to meet standards for performance and productivity within departmental deadlines.
  5. Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
  6. Adheres to the compliance policies of the department and organization. Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
  7. Assists with the training and orientation of new staff, as needed, and under the direction of the Manager.
  8. Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options.
  9. Answers the phone courteously and professionally, responding to inquiries and referring calls, as appropriate. Provides warm and friendly greetings to patient and their families/visitors, upon arrival. Maintains empathy and professionalism during registration interviews and while providing regulatory information and notices.
  10. Clearly and professionally communicates to internal and external customers, including (but not limited to), clinical staff, coworkers, administration, and other outside departmental staff. Works collaboratively with and under the direction of the assigned shift coordinator.

Education/Experience:
  • High school diploma or GED.
  • Two years of previous customer service experience. Prior registration or insurance experience in a healthcare environment preferred.
  • Knowledge of medical terminology is desirable.
  • Working knowledge of basic computer skills and web-based applications, with ability to perform data entry.
  • If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.

Required License/Certifications:
  • None

Working Conditions/Physical Requirements:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands -
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$17.50-$22 USD
Luminis Health Benefits Overview:• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.

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