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Queue Manager Jobs in Baltimore, MD (NOW HIRING)

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Ticket Coordinator - Queue Coordinator 1

Annapolis, MD · On-site

$19.50 - $24.75/hr

  • Medical

  • Retirement

  • PTO

The Ticket Coordinator works as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to ...

Technogen

- WebSphere MQ Administration

Annapolis, MD · On-site

... Queue Management • Working knowledge in MQ channel configuration using different transmission protocols • Working knowledge with MQ Clustering • Able to manage, configure and monitor MQ ...

Technogen

WebSphere MQ Administration

Annapolis, MD

... Distributed Queue Management Working knowledge in MQ channel configuration using different transmission protocols Working knowledge with MQ Clustering Able to manage, configure and monitor MQ ...

Booz Allen Hamilton

Contact Center Specialist

Silver Spring, MD · On-site

$77K - $176K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Knowledge of contact center performance metrics, service levels, queue management, and quality framework * Knowledge of AI chatbot operations and co-pilot studio, such as conversational topic design ...

Booz Allen Hamilton

Contact Center Specialist

Silver Spring, MD · On-site

$77K - $176K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Knowledge of contact center performance metrics, service levels, queue management, and quality framework * Knowledge of AI chatbot operations and co-pilot studio, such as conversational topic design ...

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Showing results 21-40

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Queue Manager information

See Baltimore, MD salary details

$12

$21

$42

How much do queue manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for queue manager in Baltimore, MD is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.01 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Baltimore, MD?

The most popular types of Queue jobs in Baltimore, MD are:

What are popular job titles related to Queue Manager jobs in Baltimore, MD?

For Queue Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Baltimore, MD look for?

The top searched job categories for Queue Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Queue Manager jobs?

Cities near Baltimore, MD with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Medical Administrator - Part-time

MYK PSYCHIATRY LLC

Westminster, MD • On-site

$23 - $25/hr

Part-time

Re-posted 4 days ago

Job description

About Us: 
At Myndpath Psychiatry & Medical Associates, we’re committed to delivering compassionate, patient-centered care that empowers individuals and strengthens communities. Our team thrives on collaboration, innovation, and clinical excellence—and we’re looking for a Medical Administrator (Front Desk Staff) who shares our mission. 
Role Overview: 
The Medical Administrator (Front Desk Staff) is the primary face and voice of our practice, managing the critical start and end of the patient journey. This role requires a unique blend of high-efficiency administrative skills and deep empathy. You will manage a high-volume workflow that includes booking same-day sick calls, scheduling primary care appointments, and organizing psychiatric medication management visits, all while ensuring a welcoming, stigma-free environment. 
Qualifications: 
Patient Intake & Reception: 
  • Welcoming Environment: Greet patients and visitors warmly, ensuring a compassionate, professional, and entirely confidential environment. 
  • Check-In/Check-Out: Verify patient identities, update demographics, manage the patient queue, collect co-pays/balances, and set clear expectations regarding wait times. 
  • Compliance Documentation: Securely obtain and document informed consent, intake packets, release forms, and HIPAA acknowledgments. 
Scheduling & Communication: 
  • Multi-Line Phone & Queue Management: Manage high-volume phone lines and emails; effectively route messages to clinical staff and providers. 
  • Strategic Appointment Scheduling: Coordinate complex schedules across primary care and psychiatry, appropriately slotting in urgent, same-day sick visits alongside routine follow-ups. 
Insurance & Billing Operations: 
  • Insurance Verification: Utilize payer portals and clearinghouses to verify insurance eligibility, confirm benefits, and document co-pays or authorizations before the visit. 
  • Payment Collection: Accurately process and post payments, handle multiple payment methods, issue receipts, and coordinate directly with the billing department regarding complex inquiries. 
Office Operations & Practice Support: 
  • EHR Maintenance: Input precise administrative data into the EHR system, including chief complaints, allergy alerts, pharmacy preferences, and insurance details. 
  • Office Efficiency: Maintain front office forms, coordinate incoming/outgoing mail, faxes, and medical records requests, and assist clinical staff with administrative paperwork. 
Minimum Required Education: 
  • High school diploma or equivalent (associate degree in healthcare administration, business, or related field is a plus). 
Minimum Required Experience: 
  • 3-5 years’ experience in medical front desk, customer service, or clerical role; experience in an integrated primary care or mental health setting is highly valued. 
Other Skills Required: 
  • Strong computer proficiency, including standard MS Office applications and advanced knowledge of Electronic Health Record (EHR) systems and standard diagnostic/lab equipment. 
  • Solid understanding of basic medical terminology, health insurance basics, and patient billing procedures. 
  • Strict Adherence to HIPAA: A deep commitment to maintaining absolute patient privacy and confidentiality. 
  • Demeanor: Ability to remain calm, grounded, and deeply empathetic under pressure, particularly when interacting with clients experiencing acute stress or mental health challenges.