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Credit Card Operations Manager Jobs in Baltimore, MD

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers ...

Bertelsmann-Jobs

Credit Card Associate

Westminster, MD · On-site +1

$38K - $40K/yr

In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers ...

Bertelsmann

Credit Card Associate

Westminster, MD · On-site

$38K - $40K/yr

In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers ...

MECU Credit Union

Manager - Card Services

Baltimore, MD · On-site

$67K - $101K/yr

Provides daily management and support for all activities (consumer and business) in debit and credit card servicing and operations including service delivery, financial settlement, reconciliation ...

M-L Holdings Company

Credit Specialist

Halethorpe, MD · On-site

Credit Manager FLSA Status: Non-Exempt Work Schedule: Hybrid (Eligible to work remotely onMondays ... Process customer credit card payments and resolve unapplied cash and long-standing credit issues.

CentiMark Corporation

Roofing Operations Manager

Jessup, MD · On-site

$90K - $110K/yr

The Operations Manager will supervise, coordinate and ensure the timely installation and completion ... Company Vehicle, Fuel Card, Cell Phone, Laptop * Paid Holidays and Vacation CentiMark provides a ...

CentiMark Corporation

Roofing Operations Manager

Jessup, MD · On-site

$90K - $110K/yr

The Operations Manager will supervise, coordinate and ensure the timely installation and completion ... Company Vehicle, Fuel Card, Cell Phone, Laptop * Paid Holidays and Vacation CentiMark provides a ...

APGFCU

Product Manager - Lending

Edgewood, MD · On-site

$91K - $155K/yr

... operations, portfolio management, or financial services. * Experience with Credit Card and lending product performance, strategy, analytics, and business outcomes. * Experience developing pricing or ...

Tensec

Senior Operations Manager

Hanover, MD · On-site

$95 - $105/hr

About the Role As the Senior Operations Manager in our food‑based warehouse, you will be a ... Annual Misfits grocery box credit of $1200 paid in weekly installments * Life insurance * Paid ...

SubCom

Fleet Operations Manager (6601)

Baltimore, MD · On-site

Manage the movement of vessels in and/or out of the country in accordance with organizational ... agencies including credits and agency fees for payment. * Improve the operational systems ...

Eaton

Materials Operations Manager

Beltsville, MD · On-site

$129K - $190K/yr

The Material Operations Manager is responsible for managing the internal materials & scheduling ... Green Card Holder'), Political Asylee, or Refugee. * Must be legally authorized to work in the ...

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All JobsCredit Card Operations JobsCredit Card Operations Manager JobsCredit Card Operations Manager Jobs in Baltimore, MD

Credit Card Operations Manager information

See Baltimore, MD salary details

$25.3K

$67.2K

$128.2K

How much do credit card operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for credit card operations manager in Baltimore, MD is $67,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $91,900.00 per year, depending on experience, location, and employer.

What does a credit card operations manager do?

A Credit Card Operations Manager oversees the daily activities and processes involved in managing credit card operations for a financial institution. Their responsibilities include ensuring compliance with regulations, managing transaction processing, monitoring fraud prevention systems, and improving operational efficiency. They also supervise staff, coordinate with other departments, and implement policies to provide seamless customer service. This role requires strong leadership, analytical skills, and a thorough understanding of credit card products and industry regulations.

What are the key skills and qualifications needed to thrive as a credit card operations manager, and why are they important?

To thrive as a Credit Card Operations Manager, you need expertise in financial operations, regulatory compliance, risk management, and a relevant bachelor's degree in finance or business. Familiarity with payment processing platforms, card management systems, and knowledge of industry regulations like PCI DSS are typically required. Strong leadership, analytical thinking, and effective communication skills distinguish top performers in this role. These competencies ensure efficient operations, regulatory compliance, and excellent team performance in a highly regulated financial environment.

What are some common challenges faced by a credit card operations manager, and how can they be addressed?

A Credit Card Operations Manager often faces challenges such as managing high transaction volumes, ensuring compliance with financial regulations, and mitigating fraud risks. Staying updated with evolving regulatory requirements and implementing robust internal controls are crucial for success. Additionally, effective leadership and fostering collaboration with IT, risk management, and customer service teams help streamline operations and resolve issues quickly. Leveraging technology and continuous staff training are also key to maintaining efficient and secure processes.

What is the difference between Credit Card Operations Manager vs Credit Analyst?

AspectCredit Card Operations ManagerCredit Analyst
Primary FocusOversees credit card processing, transaction management, and operational efficiencyAssesses creditworthiness of individuals or businesses to determine loan or credit risk
Required SkillsOperational management, compliance, process optimizationFinancial analysis, risk assessment, credit scoring
Work EnvironmentBanking or financial institution operations teamsCredit departments, lending teams, financial analysis units
CertificationsTypically requires banking or financial certifications; sometimes project managementOften requires CFA, CPA, or related financial certifications

The Credit Card Operations Manager focuses on managing the day-to-day operations of credit card processing and ensuring compliance, while the Credit Analyst evaluates credit risk to support lending decisions. Both roles require financial knowledge but serve different functions within financial institutions.

What are popular job titles related to Credit Card Operations Manager jobs in Baltimore, MD?

For Credit Card Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Credit Card Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Credit Card Operations Manager jobs in Baltimore, MD are:

Credit Card Operations Manager jobs near you
Infographic showing various Credit Card Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,228 per year, or $32.3 per hour.

Credit Card Associate

Westminster, MD • On-site

Bertelsmann
Technology, Communication and Media • 10K+ employees
Learn more about Bertelsmannexternal

$38K - $40K/yr

Other

Posted 17 days ago

Job description

Company Description
Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America and China. Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media corporations.
Join us in shaping the world of media, services and education. We offer business challenges and exciting projects in attractive work environments, as well as individual career and development opportunities. Bertelsmann operates in some 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.
Job Description
Credit Card Associate (Remote Opportunity)
We are seeking a detail-oriented Credit Card Associate to join our team. In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers and internal teams to ensure timely account resolution.
What You'll Do
As a Credit Card Associate, you will:
  • Review and process credit-held orders throughout the day.
  • Process manual credit card payments while ensuring PCI compliance.
  • Respond promptly and professionally to customer inquiries via phone and email.
  • Investigate claims and process debit, credit, or denial adjustments as appropriate.
  • Research and resolve internal and external customer account inquiries.
  • Build and maintain positive customer relationships across assigned territories.
  • Analyze account activity and maintain accurate customer account records.
  • Perform account maintenance, including documentation for write-offs when necessary.
  • Performs daily credit card reporting while utilizing multiple systems.
  • Work with customers to resolve outstanding balances and account discrepancies.
  • Recommend appropriate collection strategies, including payment plans, shipment holds, or other account actions.
  • Escalate complex issues or potential risks to management when appropriate.
  • Stay current on technology, tools, and best practices that improve efficiency and customer service.
  • Assist with special projects and other responsibilities as business needs evolve.
Why Join Us?
  • Remote position with potential hybrid work opportunities.
  • Collaborative and supportive team environment.
  • Opportunities to develop your financial, analytical, and customer service skills.
  • Exposure to a variety of clients and business challenges.
  • Ongoing learning and professional growth opportunities.
The salary range for this position is $38,000-$40,000 per year. Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.
Qualifications
What We're Looking For
We're seeking someone who is:
  • A strong communicator with excellent verbal and written communication skills.
  • Customer-focused with the ability to build positive, professional relationships.
  • Highly organized and able to manage multiple priorities in a fast-paced environment.
  • Comfortable making sound decisions and providing thoughtful recommendations.
  • Proficient in Microsoft Excel (intermediate level) and Outlook; SAP experience is a plus.
  • Skilled at tracking follow-ups, managing outstanding items, and meeting deadlines.
  • Detail-oriented with strong analytical and problem-solving abilities.
Qualifications
  • High school diploma or equivalent required.
  • Previous experience with PCI Compliance, accounting, account receivable, customer service, or other related fields
  • Have the availability to work Monday through Friday from 8:30AM to 5:00PM EST

Additional Information
All your information will be kept confidential according to EEO guidelines.
Bertelsmann Global Business Services values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
All your information will be kept confidential according to EEO guidelines.
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