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Queue Manager Jobs in Wisconsin (NOW HIRING)

Froedtert Health

Patient Access Specialist - Clinic

Kenosha, WI · On-site

$17 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... queue) management. * Schedules, reschedules and cancels patient appointments * Executes pre-arrival registration by adhering to registration standards * Accurately identifies and enters patient ...

Froedtert South, Inc.

Patient Access Specialist

Kenosha, WI · On-site

$17 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... work queue) management. * * Schedules, reschedules and cancels patient appointments * Executes pre-arrival registration by adhering to registration standards * Accurately identifies and enters ...

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See Wisconsin salary details

$12

$21

$43

How much do queue manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for queue manager in Wisconsin is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $21.35 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Wisconsin?

For Queue Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Wisconsin look for?

The top searched job categories for Queue Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Queue Manager jobs?

Cities in Wisconsin with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Wisconsin as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,640 per year, or $21.5 per hour.

Patient Access Specialist - Imaging

Froedtert South, Inc.

Pleasant Prairie, WI • On-site

$17 - $25.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Froedtert South rating

6.9

Company rating: 6.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

458th of 887 rated healthcare providers

Job description

Patient Access Specialist-Imaging Responsibilities:

A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management. 

    • Schedules, reschedules and cancels patient appointments
    • Executes pre-arrival registration by adhering to registration standards
    • Accurately identifies and enters patient’s insurance coverage
    • Performs check-in/check-out functions for patient appointments
    • Collects all applicable self-pay payments for exams
    • Manages and resolves assigned departmental WQs
    • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
    • Performs insurance verifications and prior-authorizations functions

Patient Access Specialist Requirements:

  • High School or GED
  • 6 months – 1 year
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Experience in a health care business or receptionist environment.
  • Excellent computer and customer services skills. 
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • Familiarity with internet, email and Microsoft office.
  • Effective written and verbal communication skills required.
  • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
  • Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

  • Night and evening shift differential

Benefits:

  • Medical, dental and vision benefits available
  • 403(b) company match available
  • Tuition reimbursement
  • Employee discount program
  • Competitive PTO

What Froedtert South employees say

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