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Queue Manager Jobs in Washington (NOW HIRING)

Evolver

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Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Additional Duties * Remotely diagnose and resolve PC and network hardware/software issues ...

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ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

ASM Research

Shift Supervisor

Fort George G Meade, MD · On-site

$16.75 - $21.25/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

Team & Queue Management * Lead, coach, and develop a team of Customer Support Representatives. * Foster a collaborative team culture where individual growth and collective success go hand in hand.

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$14

$24

$48

How much do queue manager jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for queue manager in Washington is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $23.94 per hour, depending on experience, location, and employer.

What is the role of a queue manager?

A queue manager oversees the organization and operation of queues in a system or environment, ensuring efficient processing of tasks or customers. They may use tools like queue management software and require strong organizational and communication skills to optimize flow and reduce wait times.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What is a queue management job description?

A queue management job involves overseeing the flow of customers or clients in a service environment, ensuring efficient and organized waiting processes. Responsibilities often include monitoring wait times, managing staff schedules, and using queue management software or systems to improve service delivery. Strong organizational and communication skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What jobs pay $500,000 a year in the US?

High-level executive roles such as CEOs, CFOs, and other C-suite positions often reach or exceed $500,000 annually, especially in large corporations. Certain specialized professions like investment bankers, senior surgeons, and successful entrepreneurs can also earn this level of income, often supplemented by bonuses, stock options, or profit sharing. These roles typically require extensive experience, advanced skills, and significant responsibility.

What is the 3 month rule for jobs?

The 3 month rule for a Queue Manager typically refers to a probationary period of three months during which performance, reliability, and suitability for the role are assessed. Successful completion of this period may lead to permanent employment, and it often involves regular evaluations and training to ensure the employee meets job standards.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Washington? The most popular types of Queue jobs in Washington are:
What are popular job titles related to Queue Manager jobs in Washington? For Queue Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Washington look for? The top searched job categories for Queue Manager jobs in Washington are:
What cities in Washington are hiring for Queue Manager jobs? Cities in Washington with the most Queue Manager job openings:
Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Washington as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $50,091 per year, or $24.1 per hour.
MQ Senior Engineer

MQ Senior Engineer

Kaztronix LLC

Annapolis Junction, MD • On-site

Full-time

Posted 29 days ago

Job description

Job Summary:
Kaztronix LLC is a Global Government Contractor seeking an experienced MQ Senior Engineer to join their team. The role involves designing, implementing, and maintaining the IBM MQ infrastructure for reliable messaging communication, along with providing technical expertise and support to critical business applications.
Responsibilities:
• Design, implement, and maintain the IBM MQ infrastructure, including queue managers, channels, queues, and other MQ objects.
• Configure and manage MQ clustering, multi-instance queue managers, and high availability solutions to ensure message reliability and fault tolerance.
• Monitor and analyze MQ performance metrics, identify bottlenecks, optimizing configurations, and tuning MQ settings to enhance system efficiency.
• Provide technical guidance and support to application developers, assisting in the integration of applications with MQ messaging.
• Ensure the security and integrity of MQ infrastructure, implementing appropriate access controls, encryption, and auditing mechanisms.
• Perform capacity planning and forecasting to ensure scalability and performance of MQ infrastructure.
• Stay updated on the latest IBM MQ versions, patches, and industry best practices, making recommendations for upgrades and improvements.
• Document technical configurations, procedures, and troubleshooting steps for the MQ environment.
• Other tasks as assigned.
Qualifications:
Required:
• Active Secret security clearance.
• Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
• 12+ years of relevant work experience required
• At least 5+ years Unix experience required
• At least 5+ years DevOps/ Infrastructure as Code (IaC) experience required
• Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet on-call requirements, including participation in a rotational on-call schedule, if required.
Preferred:
• Bachelor's degree in relevant field or equivalent experience preferred
• Certified in IBM System Admin for MQ
• Team player, fast learner with ability to work proactively and independently to support mission critical operations supporting geographically diverse locations.
Company:
Kaztronix is a staffing and recruiting company that provides specialty consulting solutions. Founded in 2002, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.
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About Kaztronix

Sourced by ZipRecruiter

Kaztronix was founded in 2002 with a simple vision: To make the finest talent and consulting solutions accessible to organizations across several industries. For more than a decade, that vision has shaped our interaction with every client and candidate. Our team of passionate recruiters and consultants sources and qualifies the top industry talent and provides flexible solutions tailored to the unique objectives of our clients. This commitment to excellence has fueled our success and our growth. Kaztronix has frequently been named on the Inc. 5000 list of fastest growing companies in America. As a national provider of technical and scientific recruiting and consulting solutions, Kaztronix provides flexible staffing solutions, statement of work and workforce management for both small projects at individual site locations, as well as large, multisite, national projects. We provide contract, contract-to-hire, direct hire and consulting services to dynamic businesses across the U.S. We understand there is not a “one-size-fits-all” approach to clients’ challenges. Therefore, each relationship begins with an in-depth discovery of individual needs, and we deploy a sophisticated process.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Arlington, VA, US

Year founded

2002

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