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Queue Manager Jobs in Washington (NOW HIRING)

Decision Point

Service Desk Lead

Reston, VA · On-site

The Service Desk Lead is responsible for workforce scheduling, queue management, ticket quality assurance, customer satisfaction metrics, incident trend analysis, and continuous improvement ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Maximus

MQ Senior Engineer

Annapolis, MD · On-site

$103K - $142K/yr

TCS136, T4, Band 7 Job-Specific Essential Duties and Requirements: - Design, implement, and maintain the IBM MQ infrastructure, including queue managers, channels, queues, and other MQ objects ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower ai

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Lead queue management and routing optimization across multiple service desk tiers and channels (phone, ticketing, walk-up, self-service). * Coordinate service desk surge response under PWS Task 16 ...

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$14

$24

$48

How much do queue manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for queue manager in Washington is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $23.94 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Washington?

The most popular types of Queue jobs in Washington are:

What are popular job titles related to Queue Manager jobs in Washington?

For Queue Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Washington look for?

The top searched job categories for Queue Manager jobs in Washington are:

What cities in Washington are hiring for Queue Manager jobs?

Cities in Washington with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Washington as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,091 per year, or $24.1 per hour.

Senior Cloudera Administrator SME with Cloudera Data Platform

Cubicle Logic LLC

Alexandria, VA • On-site

Contractor

Re-posted 5 days ago

Job description

Senior Cloudera Administrator/Infrastructure SME with Cloudera Data Platform Experience (SDX and CDP – On-Prem, Public Cloud and Private Cloud)

Role & Responsibilities:

 Will be responsible for the administration of Cloudera CDP on-prem and cloud infrastructure.

  • Leverage the CDP features to build the cloud-hybrid infrastructure for CDP (CDP Public Cloud).
  • Independently installs and maintains Big Data (Cloudera) clusters in high available, load balanced configuration across multiple (Production, QA and Development) environments in both on-prem and Cloud (AWS) environment.
  • Implement the Knox and Kerberos for Cluster security and integrate with enterprise and cloud IAM.
  • Develop scripts to automate and streamline operations and configuration
  • Manage and automate the installation process (use tools like Ansible) for CDP Manager, CDH, and the ecosystem projects. Activities include : Set up a local CDH repository; Perform OS-level configuration for Hadoop installation; Install Cloudera Manager server and agents; Install CDH using Cloudera Manager; Add a new node to an existing cluster; Add a service using Cloudera Manager
  • Schedule the jobs using Apache Nifi or Air flow
  • Analyze, recommend and implement improvements to support environment/infrastructure management initiatives. Configure - Perform basic and advanced configuration needed to effectively administer a Hadoop cluster on-prem and on-cloud. Activities include :  Configure a service using Cloudera Manager; Create an HDFS user's home directory; Configure NameNode HA; Configure ResourceManager HA; Configure proxy for Hiveserver2/Impala
  • Maintain and modify the cluster to support day-to-day operations in the enterprise. Activities include : Rebalance the cluster; Set up alerting for excessive disk fill; Define and install a rack topology script; Install new type of I/O compression library in cluster; Revise YARN resource assignment based on user feedback; Commission/decommission a node
  • Enable relevant services and configure the cluster to meet goals defined by security policies, Activities include: Configure HDFS ACLs; Install and configure Sentry; Configure Hue user authorization and authentication; Enable/configure log and query redaction; Create encrypted zones in HDFS
  • Benchmark the cluster operational metrics, test system configuration for operation and efficiency. Activities include: Efficiently copy data within a cluster/between clusters; Create/restore a snapshot of an HDFS directory; Get/set ACLs for a file or directory structure; Benchmark the cluster (I/O, CPU, network)
  • Under general supervision, manage Big Data Administration activities, technical documentation, system performance support, and internal customer support. May provide input into the development of Systems Architecture for mission critical corporate development projects.
  • Research performance issues, configuring the cluster with Cloudera best practices, optimizing specifications and parameters to fine-tune and proactively avoid performance issues

Skills:

  • Must be Cloudera Certified Hadoop and/or Spark Administrator
  • Hands-on experience on Cloudera installation, configuration, debugging, tuning and administration.
  • Must have infrastructure implementation experience on on-prem and Cloud (AWS).
  • Must have knowledge on CDP Containers and integration of on-prem clusters with Cloud clusters.
  • Strong hands on experience in implementation of Security like Kerberos, Sentry, OS Upgrade and TLS/SSL implementation etc
  • Must have knowledge on Cloudera SDX, Cloudera Public Cloud and Private Cloud infrastructures.
  • Experience administrating distributed applications: Hadoop, Spark, Kafka, Map Reduce, Hive, Impala
  • Experience with large-scale high-performance distributed systems like Hadoop, NoSQL or Spark
  • Assist in preparing and scaling the cluster as required to execute mission critical data processing processes
  • Experience with setting up and configuring the YARN queues using the YARN queue manager

·      Deep understanding of IP, TCP, UDP, SSL/TLS protocols

  • Experience with Devops, scripting or other automation
  • Experience with Performance monitoring and tuning
  • Hadoop Cluster maintenance as well as creation and removal of nodes
  • Working knowledge of Networks, Linux OS and Unix Shell Scripting • Understanding working authorization mechanism for Ranger / Sentry
  • Systems implementation, operations, and its optimization as Hadoop Admin
  • Demonstrate ability to find the root cause of a problem in Spark/HDFS and CDP clusters, optimize inefficient execution, and resolve resource contention scenarios; Resolve errors/warnings in Cloudera Manager; Resolve performance problems/errors in cluster operation;Determine reason for application failure; Configure the Fair Scheduler to resolve application delays
  • Experience on Cloudera Data Science Workbench and Cloudera Data Flow products.
  • Experience working with Systems Operation Department in resolving variety of infrastructure issues