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Queue Coordinator Jobs in Washington (NOW HIRING)

Beyond SOF

Queue Coordinator, Level 1

Fort George G Meade, MD · On-site

$22 - $27.75/hr

Position Summary Federal Data Systems is looking for aLevel 1 Queue Coordinator that will be Monitoring the queues and assigning tickets. Essential Job Functions * Verify correct routing of tickets ...

DUIT

Ticket Coordinator 2

Washington, DC · On-site

We have immediate openings for queue coordinator(s). We are looking for the best and brightest queue coordinators with 5 or more years of experience to join our certified, awarding winning, and ...

Synergy ECP

Queue Manager

Columbia, MD · On-site

Coordinating tickets that cross organizational boundaries to ensure customer satisfaction 7 ... Queue Manager schedule is as follows: * Day 1: Sun-Thurs, 0600-1430 * Day 2: Tues-Sat, 0600-1430

Luminis Health

Patient Access Coordinator

Lanham, MD

$17 - $21.50/hr

Independently prioritize PAC workflow, including work queue management, patient registrations ... Act in a Shift Coordinator role as needed and assigned under the direction of the Supervisor. 9. ...

Andersen Corporation

Sales Operations Coordinator

Jessup, MD · On-site

$24.50 - $35.50/hr

Renewal by Andersen has an exciting opportunity for a Sales Support Coordinator to join our Capital ... Manage Salesforce.com issue log queue, responding to field inquiries in a timely manner; identify ...

Andersen

Sales Operations Coordinator

Jessup, MD · On-site

$24.50 - $35.50/hr

Renewal by Andersen has an exciting opportunity for a Sales Support Coordinator to join our Capital ... Manage Salesforce.com issue log queue, responding to field inquiries in a timely manner; identify ...

Luminis Health

Patient Access Coordinator

Lanham, MD · On-site

$17 - $21.50/hr

... queue management, patient registrations, insurance verification, and other assigned tasks to meet ... Coordination with Other Departments: • Contact physician offices for patient care orders and seek ...

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Queue Coordinator information

What is a queue coordinator?

A Queue Coordinator is responsible for managing and organizing the flow of people, tasks, or items in a queue within various environments such as call centers, healthcare facilities, or events. They ensure that queues move efficiently, minimize wait times, and address any issues that arise during the process. Queue Coordinators may also handle scheduling, monitor queue statistics, and communicate with both staff and customers to provide updates and resolve concerns. Their role is crucial in maintaining order and improving overall service experience.

How does a queue coordinator typically collaborate with other departments to manage workload and priorities?

A Queue Coordinator frequently works with multiple departments, such as customer service, technical support, and operations, to ensure tasks are assigned and completed efficiently. They communicate regularly with team leads to track progress, resolve bottlenecks, and adjust priorities based on real-time demand. This collaborative approach helps maintain smooth workflow and service levels while providing opportunities to develop strong cross-functional communication skills.

What are the key skills and qualifications needed to thrive as a queue coordinator, and why are they important?

To thrive as a Queue Coordinator, you need strong organizational abilities, attention to detail, and experience in workflow or call center management, often supported by a high school diploma or relevant associate degree. Familiarity with workforce management systems, ticketing platforms, and scheduling or CRM software is typically required. Excellent communication, problem-solving, and multitasking skills help Queue Coordinators excel in managing priorities and team coordination. These skills ensure efficient workflow management, timely customer support, and smooth operations in fast-paced environments.
What are the most commonly searched types of Queue jobs in Washington? The most popular types of Queue jobs in Washington are:
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What cities in Washington are hiring for Queue Coordinator jobs? Cities in Washington with the most Queue Coordinator job openings:
Queue Coordinator jobs near you

Queue Coordinator, Level 1

Beyond SOF

Fort George G Meade, MD • On-site

$22 - $27.75/hr

Full-time

Re-posted 26 days ago

Job description

Position Summary
Federal Data Systems is looking for aLevel 1 Queue Coordinator that will be Monitoring the queues and assigning tickets.
Essential Job Functions
  • Verify correct routing of tickets and reroute incorrectly routed ticket;
  • Assign and prioritize tickets to support resources based on location and required skillset.
  • Notify on-site resources of critical or high priority tickets;
  • Coordinate ticket resolution activities with end-users to include scheduling of on-site visit and follow-up;
  • Maintain proper ticket status for all tickets within defined queues;
  • Document resolution activities in tickets including tasks such as end-user communications, interactions with end-user, and ticket closure;
  • Coordinate tasking of support resources to ensure SLA targets are met; Provide status of tickets/events as part of shift turnover to incoming resource.

Minimum Required Qualifications
  • Due to the nature of this position and the information that employees will be required to access; U.S. Citizenship is required.
  • Two (2) to four (4) years experience in customer service, help desk, or network operations center environment
  • Required Security Clearance: TS/SCI w/ Full Scope Poly

Physical Requirements:
May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

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