Queue Coordinator Jobs in Washington (NOW HIRING)

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Job Summary: 

We are looking for an Entry-Level Enrollment Coordinator who can support a variety of needs within the company's outreach department. As an Enrollment Coordinator, you are often the very first voice a family hears from Ally Behavior. You'll introduce families to our diagnostic services and ABA therapy program, help them understand our insurance requirements, and guide them through the early steps of getting their child the care they need. This role is equal parts relationship-building, organization, and follow-through, and it's a launch pad for top performers to grow into our Enrollment Specialist role. 

Ally Behavior is a dynamic, fun, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We have a unique and collaborative culture that is driven by our diverse team of professionals and our core values of Serving Others, Treatment Excellence, All One Ally, Resourceful in Finding Solutions, and Striving to Grow. Our comprehensive onboarding and training approach will support and prepare you to help us provide the best possible service to our clients!

Your Day-to-Day Responsibilities:

• Serve as the first point of contact for prospective families, initiating outreach and responding promptly to inbound inquiries by text, email, and phone call
• Conduct warm, informative introductory calls to introduce Ally Behavior's ABA therapy program and learn about each family's unique situation and needs
• Ask thoughtful intake questions to gather the right information so our Enrollment team can provide the best possible support
• Build trust and rapport from the very first interaction, setting the foundation for the family's experience with Ally
• Guide families through the insurance benefit check process, answering questions and setting clear expectations
• Ensure families are fully prepared for a smooth handoff to their Enrollment Specialist once insurance benefits are verified
• Manage the inbound referral queue - reviewing incoming referrals, reaching out to referring providers or families when additional information is needed, and ensuring nothing falls through the cracks
• Accurately log all referrals in our CRM, associating each one with the correct provider account and keeping records complete and current
• Proactively follow up on outstanding or incomplete referrals to keep the pipeline moving
• Meet outreach and activity metrics that contribute to the company's enrollment growth goals
• Share feedback and ideas to help continuously improve the family experience and enrollment workflows 

Required Qualifications:

• Bachelor's Degree required
• Experience using CRM software and tracking/managing potential clients 
• Familiarity with CRM platforms such as FreshSales, Salesforce or Hubspot
• Fantastic interpersonal skills and demonstrates excitement to speak with new people 
• Comfortability speaking with parents over the phone
• Diligence and thorough work when moving throughout the enrollment process
• Keen attention to detail, excellent organizational and problem solving skills
• You have a track record of being assertive, organized, and effective when interacting with with referral sources and customers
• You possess a deep desire to contribute to the company's traditional and non-traditional digital presence
• Must be able to pass MD/VA state and FBI background check in addition to a sex offender background check

What You Will Bring:

• You have the ability to juggle multiple projects at a time
• You have the ability to work in a fast-paced, always changing environment, and are willing to do whatever is needed to achieve our company's mission
• You've finished your Bachelor's and did well in school. What you studied isn't all that important to us. Maybe it's healthcare administration, maybe it's basket weaving
• You demonstrate strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism
• You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and client experience
• You like to work really hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special is what you find most fulfilling in life. If you have a project on your plate, you won't stop just because it's 5pm
• You are self-motivated and want to move up and grow with our ever-expanding company
• You have varied interests and passions that you can dive deeply into. Maybe you love Russian Literature, minored in it in school, and are part of a local book club with some like-minded friends

What We Offer When Joining Our Team:

• Salaried, full-time position
• Quarterly bonuses based on clinic performance
• Guaranteed semi-monthly paycheck (24)
• Company-sponsored DashPass
• 18 days of paid time off
• 9 paid holidays (5 set days + 4 "floating" holidays)
• Professional development opportunities
• Medical +HSA, Dental, and Vision coverage through Cigna
• Up to $9,000 in post-maternity childcare assistance
• 401(k) plan with company match.
• Employee Assistance Program
• Short-Term Disability, Term-Life/AD&D Insurance, Critical Illness with Cancer Insurance, Accident Insurance, Hospital Confinement Insurance, and Pet Insurance