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Queue Manager Jobs in Washington (NOW HIRING)

POWERRISE

Electrical Engineer

Washington, DC · On-site

This is an excellent opportunity to build a career in grid modernization by gaining hands-on experience in loadflow analysis, queue management, and utility project scoping. Key Responsibilities

ASM Research

Shift Supervisor

Fort George G Meade, MD · On-site

$16.75 - $21.25/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

ASM Research

Swing Shift Supervisor

Reston, VA · On-site

$15.75 - $20/hr

Queue Management / Incident Resolution * Facilitate Shift Handoff Calls and report on shift activities. Provide updates to the oncoming shift and their supervisor. * Monitor communications and ...

Govcio LLC

Network/Systems Engineer

Bethesda, MD · On-site

$103K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...

OBXtek Inc.

Tier 2 APR Technical Support

Washington, DC · On-site

$42K - $53K/yr

Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution. Advanced Problem Resolution (APR) Duties * Perform root cause analysis (RCA) and document ...

Govcio LLC

Systems/Network Engineer 2

Bethesda, MD · On-site

$95K/yr

As directed by senior engineers, participate in shift lead duties to serve as "queue managers" to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution ...

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How much do queue manager jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for queue manager in Washington is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $23.94 per hour, depending on experience, location, and employer.

What is a Queue Manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a Queue Manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges Queue Managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.
What are the most commonly searched types of Queue jobs in Washington? The most popular types of Queue jobs in Washington are:
What are popular job titles related to Queue Manager jobs in Washington? For Queue Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Queue Manager jobs in Washington look for? The top searched job categories for Queue Manager jobs in Washington are:
What cities in Washington are hiring for Queue Manager jobs? Cities in Washington with the most Queue Manager job openings:
Queue Manager jobs near you

Electrical Engineer

POWERRISE

Washington, DC • On-site

Full-time

Posted 7 days ago

Job description

Engineer (DER Interconnection) Electric UtilitiesAbout PowerRise

PowerRise is a premier provider of engineering, architecture, and project/construction management services for electric and gas utility clients. We specialize in delivering reliable, resilient, and innovative solutions that drive success for capital projects. Our leadership team brings decades of experience in the energy sector, ensuring expert execution and strategic management across all project phases. At PowerRise, we champion safety, innovation, diversity, and inclusion, ensuring every project contributes to a more equitable and sustainable energy future.

Position Summary

PowerRise is seeking a motivated Junior Distribution Engineer to support our Owner’s Engineer services team. In this role, you will work closely with Senior/Principal Engineers to facilitate the integration of Distributed Energy Resources (DER) into the electric distribution grid. This is an excellent opportunity to build a career in grid modernization by gaining hands-on experience in loadflow analysis, queue management, and utility project scoping.

Key Responsibilities
  • Engineering Support & Analysis: Assist senior engineers in performing interconnection studies and loadflow analyses for DER applications.
  • Queue Analysis Assistance: Support the evaluation of DER applications against technical interconnection requirements to help determine queue positions and necessary grid upgrades.
  • Scoping & Estimating: Draft initial distribution scopes of work for DER upgrade projects and assist in compiling cost estimates.
  • QA/QC & Documentation Support: Assist in reviewing technical designs and help draft reference materials, process flow diagrams, and training documentation for interconnection activities.
  • Stakeholder Coordination: Act as a liaison between internal utility departments and external developers to gather data and track application progress.
    • Qualifications
  • Bachelor of Science degree in Electrical Engineering (BSEE) from an accredited university.
  • 0 to 5 years of experience in electrical engineering, utility distribution design, or power systems (recent graduates with relevant coursework or internships are encouraged to apply).
  • Foundational knowledge of electrical power systems and Distributed Energy Resources (solar, battery storage).
  • Familiarity with or academic exposure to power flow analysis software (e.g., CYME, Synergi, Milsoft).
  • Strong analytical, problemsolving, and communication skills.
  • Eagerness to learn and take direction from Senior/Principal engineering staff.
    • Preferred Qualifications
  • Engineer in Training (EIT) certification.
  • Knowledge of distribution design standards and NESC codes.
    • Why Join PowerRise?
  • Competitive salary and comprehensive benefits package.
  • Direct experience managing the utility interconnection queue.
    • To Apply

    Interested candidates are invited to submit their resume and a cover letter detailing their relevant electric utility construction management experience to careers@thepowerrise.com. Please include "DER Interconnection Engineer” in the subject line.

    Equal Opportunity Employer Statement

    PowerRise is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive environment for all employees.

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