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Quality Assurance Coach Jobs (NOW HIRING)

Home Helpers

Quality Assurance Manager

Mequon, WI · On-site

Coach and support caregivers in the field * Build strong relationships with clients, families, and ... Home care, healthcare, senior services, quality assurance, customer experience, or operations ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

... QA/coaching programs to enhance agent performance and customer satisfaction. - Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement ...

New

DHL Germany

Quality Assurance Supervisor

Modesto, CA · On-site

$70.30 - $90/hr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc). * Other duties as assigned. Required Education and ...

Fresh Express

Quality Assurance Supervisor

Morrow, GA · On-site

Effectively coach and drive performance improvements of QA Assistant Supervisors, QA Technicians, and Raw Material Inspectors.Address performance issues of QA personnel using Chiquita HR guidelines.

DPDHL

Quality Assurance Supervisor

Las Vegas, NV

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

Posted today

Fresh Express

Quality Assurance Supervisor

Morrow, GA · On-site

Effectively coach and drive performance improvements of QA Assistant Supervisors, QA Technicians, and Raw Material Inspectors. * Address performance issues of QA personnel using Chiquita HR ...

EnergySolutions Services Inc

QA Manager

Charlotte, NC · On-site

Evaluates employees through performance reviews, ongoing coaching and feedback methods. • Provides direction, guidance and training to QA staff and quality control (QC) staff on QA/QC matters. • ...

DPDHL

Quality Assurance Supervisor

Union City, GA · On-site

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

New

DHL

Quality Assurance Supervisor

Waddell, AZ · On-site

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

DHL

Quality Assurance Supervisor

Monee, IL · On-site

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

New

EnergySolutions Services Inc

QA Manager

Charlotte, NC · On-site

Evaluates employees through performance reviews, ongoing coaching and feedback methods. • Provides direction, guidance and training to QA staff and quality control (QC) staff on QA/QC matters. • ...

DPDHL

Quality Assurance Supervisor

Modesto, CA · On-site

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

DHL

Quality Assurance Supervisor

Goodyear, AZ · On-site

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

DHL

Quality Assurance Supervisor

Arlington, TX · On-site

$55K - $90K/yr

Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc) * Other duties as assigned Required Education and ...

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Quality Assurance Coach information

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How much do quality assurance coach jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for quality assurance coach in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.04 per hour, depending on experience, location, and employer.

What is a quality assurance coach?

A Quality Assurance Coach is a professional who guides and supports employees, particularly in customer service or production environments, to ensure that their work meets established quality standards. They review calls, processes, or products, provide feedback, and develop training programs to improve performance. Their goal is to enhance overall quality and consistency by coaching team members, identifying areas for improvement, and helping implement best practices. This role is key in maintaining customer satisfaction and compliance with organizational policies.

What are the key skills and qualifications needed to thrive as a quality assurance coach?

To thrive as a Quality Assurance Coach, you need a strong understanding of quality standards, auditing processes, and coaching methodologies, often supported by experience in QA or process improvement roles. Familiarity with quality management systems (QMS), data analysis tools, and industry certifications like Six Sigma or ISO 9001 is typical. Excellent communication, problem-solving, and mentorship skills help coaches effectively guide teams and foster a culture of continuous improvement. These skills are essential to ensure consistent product or service quality, enhance team performance, and drive organizational excellence.

What are some common challenges quality assurance coaches face when working with diverse teams, and how can they address them?

Quality Assurance Coaches often work with teams that have varying levels of experience and familiarity with QA best practices. A common challenge is bridging gaps in understanding and ensuring consistent application of quality standards across team members. Effective coaches address this by tailoring their training and feedback to individual learning styles, facilitating open communication, and fostering an environment where team members feel comfortable asking questions and sharing insights. Regular calibration sessions and clear documentation also help maintain alignment and drive continuous improvement.

What is the difference between Quality Assurance Coach vs Quality Assurance Specialist?

AspectQuality Assurance CoachQuality Assurance Specialist
CertificationsOften requires certifications like ASQ CQE or CQATypically holds certifications such as ASQ CQE, CQA, or similar
Work EnvironmentFocuses on training, mentoring, and process improvement in various industriesConducts testing, inspections, and audits within manufacturing or service settings
Employer & Industry UsageUsed in organizations emphasizing quality culture and employee developmentCommon in manufacturing, healthcare, and software industries for quality control

While both roles focus on quality, a Quality Assurance Coach primarily trains and mentors teams to improve quality processes, whereas a Quality Assurance Specialist performs hands-on testing and inspections to ensure product or service quality.

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For Quality Assurance Coach jobs, the most frequently searched job titles are:

Quality Assurance Coach jobs near you
Infographic showing various Quality Assurance Coach job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $43,000 per year, or $20.7 per hour.

Quality Assurance Manager

Home Helpers

Mequon, WI • On-site

Full-time

Posted 15 days ago

Job description

Description

Protect the quality of care. Strengthen the caregiver experience. Make a meaningful impact every day.


At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.


This leadership role works closely with clients, caregivers, and our office team to monitor service quality, resolve concerns, coach caregivers, improve processes, and drive continuous improvement across our agency.

Requirements

What You'll Do

  • Lead agency-wide quality assurance initiatives 
  • Conduct client visits and caregiver observations 
  • Investigate concerns and lead service recovery efforts 
  • Coach and support caregivers in the field 
  • Build strong relationships with clients, families, and staff 
  • Monitor quality trends and recommend process improvements 
  • Partner with leadership to strengthen service delivery and client satisfaction 
Qualifications
  • Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Social Services, Gerontology, Quality Management, Organizational Leadership, or a related field 
  • Previous supervisory, coaching, or leadership experience required 
  • Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred 
  • Strong communication, problem-solving, conflict resolution, and coaching skills 
  • Proficient with Microsoft Office and able to learn agency software 
  • Valid Wisconsin driver's license, reliable transportation, and current auto insurance required 
  • Ability to travel throughout Mequon, Milwaukee, Ozaukee Counties, with occasional travel to Burlington


HHW212

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