Quality Assurance Coach Jobs (NOW HIRING)

Community Solutions is seeking a passionate Trainer & Quality Assurance Coach to join our MAP team located in San Bernardino, CA.  This individual will be responsible for the development and implementation of training and curriculum for internal and external training initiatives. This individual will also conduct quality assurance tape review, strength-based and accurate coaching and feedback, written reports, informational meetings.

Schedule: Monday-Friday 8:30am to 4:30pm

Essential functions include but are not limited to:

• Create, prepare and conduct in-service training courses for all CSI training tracks, including orientation, basic and advanced courses.
• Prepare and conduct quality assurance activities including tape review, strength based and accurate coaching/feedback sessions, research, informational meetings, written and statistical reports.
• Work with customers and Registration Coordinator to set personal training schedule.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by supervisor.
• Assist in the preparation and maintenance of quarterly training calendars, monthly reports, semi-annual reports and on-going databases.
• Assist in researching and developing training curricula, quality assurance advances and resources to meet the needs of CSI’s organizational and annual plan goals.
• Attend meetings with funding sources as necessary.
• Facilitate onsite training and on the job training to enhance program quality.
• Assist in coordinating and selecting agency trainers to ensure the availability of trainers in areas of major priority for all regions.
• Monitor and evaluate training courses, instructors and quality assurance material to ensure a high quality of service.
• Maintain training database, training records, and quality assurance records for agency staff.
• Organize and maintain a library of training and quality assurance materials.
• Assist in marketing and selling CSI training and quality assurance to external customers and target trainings to prospective new customers.
• Conduct innovative conference presentations on CSI training and quality assurance initiatives.
• Assist in preparing RFP’s for programs, training and quality assurance.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by supervisor.

COMPANY OVERVIEW: 

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma.  CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices.  This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.  CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.

Community Solutions is seeking a passionate Trainer & Quality Assurance Coach to join our team at The Learning Institute located in Southington, CT.  This individual will be responsible for the development and implementation of training and curriculum for internal and external training initiatives. This individual will also conduct quality assurance tape review, strength-based and accurate coaching and feedback, written reports, informational meetings.

Schedule: Monday-Friday 8:30am to 4:30pm

Essential functions include but are not limited to:

• Create, prepare and conduct in-service training courses for all CSI training tracks, including orientation, basic and advanced courses.
• Prepare and conduct quality assurance activities including tape review, strength based and accurate coaching/feedback sessions, research, informational meetings, written and statistical reports.
• Work with customers and Registration Coordinator to set personal training schedule.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by supervisor.
• Assist in the preparation and maintenance of quarterly training calendars, monthly reports, semi-annual reports and on-going databases.
• Assist in researching and developing training curricula, quality assurance advances and resources to meet the needs of CSI’s organizational and annual plan goals.
• Attend meetings with funding sources as necessary.
• Facilitate onsite training and on the job training to enhance program quality.
• Assist in coordinating and selecting agency trainers to ensure the availability of trainers in areas of major priority for all regions.
• Monitor and evaluate training courses, instructors and quality assurance material to ensure a high quality of service.
• Maintain training database, training records, and quality assurance records for agency staff.
• Organize and maintain a library of training and quality assurance materials.
• Assist in marketing and selling CSI training and quality assurance to external customers and target trainings to prospective new customers.
• Conduct innovative conference presentations on CSI training and quality assurance initiatives.
• Assist in preparing RFP’s for programs, training and quality assurance.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by supervisor.

COMPANY OVERVIEW: 

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma.  CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices.  This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI.  CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.

QUALIFICTIONS:

• Bachelor’s degree in a social science/human resources/education field. 
• Three years of experience in the social services field. 
• Three years of technical experience with in-service training and/or evidence-based quality assurance. 
• Demonstrated oral and written communication skills.
• Knowledge of adult education methods and techniques.
• Knowledge of quality assurance techniques and skills. 
• Experience with Microsoft Office, including, Word, Excel, PowerPoint and Outlook.

BENEFITS:

CSI offers:

• Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.

• Sick time (7 days accrual basis), floating holiday time (4 days/year).

• Medical and Dental plans.

• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.

• 401(k) plan with automatic enrollment and a company match of 100% up to 4% of your contribution.

• Tuition reimbursement after 1 year service.

• Ongoing training.

CSI is an Equal Opportunity Employer M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.