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Quality Assurance Coach Jobs (NOW HIRING)

Trying Together

ELRC Quality Coach

Pittsburgh, PA · On-site

$44K - $47K/yr

ELRC Quality Coach Full-Time | Salary Range: $44,000 - $47,740 Culture: Trying Together's mission is to support high-quality care and education for young children. Trying Together is a Pittsburgh ...

Trying Together

ELRC Quality Coach

Pittsburgh, PA · On-site

$44K - $47K/yr

ELRC Quality Coach Full-Time | Salary Range: $44,000 - $47,740 Culture: Trying Together's mission is to support high-quality care and education for young children. Trying Together is a Pittsburgh ...

Soni Resources

QA Manager

Conshohocken, PA · On-site

$165K/yr

We are seeking an experienced QA Manager to lead quality assurance efforts in a player-coach environment , combining hands-on automation work with team leadership. This role will oversee end-to-end ...

Adecco

Quality Assurance

Morrisville, NC

$18.50 - $18.88/hr

... coaching, workshops, job shadowing, and mentoring. · Measures and evaluates training and ... QA function. · During audit inspections, documents and directly communicate any errors or ...

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Quality Assurance Coach information

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How much do quality assurance coach jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for quality assurance coach in the United States is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $24.04 per hour, depending on experience, location, and employer.

What is a quality assurance coach?

A Quality Assurance Coach is a professional who guides and supports employees, particularly in customer service or production environments, to ensure that their work meets established quality standards. They review calls, processes, or products, provide feedback, and develop training programs to improve performance. Their goal is to enhance overall quality and consistency by coaching team members, identifying areas for improvement, and helping implement best practices. This role is key in maintaining customer satisfaction and compliance with organizational policies.

What are the key skills and qualifications needed to thrive as a quality assurance coach?

To thrive as a Quality Assurance Coach, you need a strong understanding of quality standards, auditing processes, and coaching methodologies, often supported by experience in QA or process improvement roles. Familiarity with quality management systems (QMS), data analysis tools, and industry certifications like Six Sigma or ISO 9001 is typical. Excellent communication, problem-solving, and mentorship skills help coaches effectively guide teams and foster a culture of continuous improvement. These skills are essential to ensure consistent product or service quality, enhance team performance, and drive organizational excellence.

What are some common challenges quality assurance coaches face when working with diverse teams, and how can they address them?

Quality Assurance Coaches often work with teams that have varying levels of experience and familiarity with QA best practices. A common challenge is bridging gaps in understanding and ensuring consistent application of quality standards across team members. Effective coaches address this by tailoring their training and feedback to individual learning styles, facilitating open communication, and fostering an environment where team members feel comfortable asking questions and sharing insights. Regular calibration sessions and clear documentation also help maintain alignment and drive continuous improvement.

What is the difference between Quality Assurance Coach vs Quality Assurance Specialist?

AspectQuality Assurance CoachQuality Assurance Specialist
CertificationsOften requires certifications like ASQ CQE or CQATypically holds certifications such as ASQ CQE, CQA, or similar
Work EnvironmentFocuses on training, mentoring, and process improvement in various industriesConducts testing, inspections, and audits within manufacturing or service settings
Employer & Industry UsageUsed in organizations emphasizing quality culture and employee developmentCommon in manufacturing, healthcare, and software industries for quality control

While both roles focus on quality, a Quality Assurance Coach primarily trains and mentors teams to improve quality processes, whereas a Quality Assurance Specialist performs hands-on testing and inspections to ensure product or service quality.

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Quality Assurance Coach jobs near you
Infographic showing various Quality Assurance Coach job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $43,000 per year, or $20.7 per hour.

Coaching & Development Liaison

Vuepoint Diagnostics LLC

Greenwood Village, CO • On-site

$24 - $27.50/hr

Full-time

Re-posted 22 days ago

Job description

Description:

POSITION SUMMARY

The Coaching and Development Liaison is responsible for driving call quality excellence, performance consistency, and agent effectiveness within the MSS Contact Center. This role focuses on translating insights from the Call Quality (QA) team and performance metrics into structured, routine coaching that improves agent outcomes and member experience.

The Coaching and Development Liaison serves as a subject-matter expert and performance coach for MSS agents, partnering closely with QA and Contact Center Leadership. While this role operates in a highly visible, influence-based capacity, it does not include direct people management or formal disciplinary responsibilities.


ESSENTIAL DUTIES & RESPONSIBILITIES

Quality-Driven Coaching & Performance Support

  • Utilize Call Quality (QA) evaluations, trends, and feedback to deliver consistent, actionable coaching to MSS agents.
  • Conduct routine call listening sessions to reinforce call structure, tone, scripting, compliance, and overall phone effectiveness.
  • Ensure coaching is delivered timely, documented appropriately, and focused on measurable improvement.
  • Partner with QA to clarify scoring expectations and coach agents on opportunities identified through quality reviews.
  • Identify recurring coaching themes and escalate trends or gaps to Leadership with improvement recommendations.

Agent Development & Readiness

  • Support both new and tenured MSS agents through structured coaching, mentoring, and targeted call reviews.
  • Reinforce training concepts post-onboarding to ensure knowledge translates into live-call behaviors.
  • Assist leadership in identifying agents who may benefit from additional support, refreshers, or skill-focused coaching plans.

Collaboration With QA & Leadership

  • Act as a liaison between the Call Quality team, operations leadership, and MSS agents to ensure coaching alignment.
  • Participate in calibration sessions to promote consistent coaching messages and quality standards.
  • Share insights with leadership regarding agent readiness, performance risks, and development opportunities.

Performance Metrics Review & Optimization

  • Monitor and analyze key performance indicators, including but not limited to:
  • a) Conversion rates (member reached, live conversation, and scheduled visit outcomes)
  • b) Call volume and productivity metrics
  • c) Overall call success and effectiveness while agents are live on the phone
  • d) Translate metric performance into individualized coaching conversations focused on skill improvement and consistency.
  • e) Reinforce best practices related to call engagement, probing, call control, and closing techniques.
  • Other duties as assigned.
Requirements:

QUALIFICATIONS & SKILLS

  • Strong coaching and feedback delivery skills
  • Associates Degree or higher, preferred
  • Prior Call Center experience required
  • Proven ability to train, coach, and develop colleagues to drive performance and engagement
  • Deep understanding of contact center quality and performance metrics
  • Ability to interpret data and convert insights into behavior-based coaching
  • Excellent written and verbal communication and influencing skills
  • High attention to detail with call reviews and documentation
  • Proven experience in a contact center environment
  • Demonstrated experience listening to calls and providing constructive coaching feedback
  • Strong understanding of call quality frameworks and performance metrics
  • Ability to work cross-functionally with QA and leadership teams
  • High level of professionalism, discretion, and accountability
  • Comfort handling sensitive, performance-focused coaching conversations
  • Experience with performance dashboards, call reporting tools, or QA platforms

An Equal Opportunity Employer

It is the policy of VuePoint Diagnostics, LLC to recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.