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Pwc Design Jobs (NOW HIRING)

Pwc

Contact Center Transformation - Director

Tampa, FL

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge ... teams to design and develop user interfaces using AngularJS, React, and Vue.js frameworks ...

Pwc

Contact Center Transformation - Director

Houston, TX · On-site

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge ... teams to design and develop user interfaces using AngularJS, React, and Vue.js frameworks ...

Pwc

Contact Center Transformation - Director

Seattle, WA · On-site

$155K - $410K/yr

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge ... teams to design and develop user interfaces using AngularJS, React, and Vue.js frameworks ...

Pwc

Contact Center Transformation - Manager

Seattle, WA · On-site

$99K - $232K/yr

... user interface design and development - Conducting discovery sessions to gather functional ... PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation ...

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How much do pwc design jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for pwc design in the United States is $57.72, according to ZipRecruiter salary data. Most workers in this role earn between $42.07 and $73.32 per hour, depending on experience, location, and employer.

What are the entry level positions at PwC?

Entry-level positions at PwC typically include roles such as Associate, Analyst, or Intern, depending on the department. These roles often require a bachelor's degree and may involve training in areas like auditing, consulting, or advisory services, with opportunities for professional development and certification support.

What is the highest paid position in PwC?

The highest paid position at PwC is typically the Partner or Principal role, which can earn significant compensation including base salary, bonuses, and profit sharing. These senior leadership roles often require extensive experience, professional certifications, and a strong client network.

What are the key skills and qualifications needed to thrive as a PwC Design professional, and why are they important?

To thrive as a PwC Design professional, you need strong skills in user experience (UX), visual communication, and strategic thinking, typically supported by a degree in design or a related field. Familiarity with industry-standard design tools like Adobe Creative Suite, Figma, and prototyping platforms, as well as knowledge of agile methodologies, is commonly required. Excellent collaboration, problem-solving, and client communication skills help you deliver impactful solutions and work effectively within multidisciplinary teams. These skills ensure that design solutions meet client needs, align with business objectives, and contribute to innovation and client satisfaction.

Does PwC pay better than Deloitte?

Salaries for roles at PwC and Deloitte vary based on location, experience, and job level. Generally, both firms offer competitive compensation packages, but differences are often minimal and depend on specific roles and market conditions. It is advisable to compare salary data for the specific position and region to determine which firm offers higher pay for a particular job.

What is PwC Design?

PwC Design is the creative and design-focused division of PricewaterhouseCoopers (PwC), one of the world's leading professional services firms. PwC Design specializes in user experience (UX), user interface (UI), service design, and digital product innovation. Their teams help clients solve complex business challenges by designing digital products, services, and experiences that are both user-friendly and aligned with business goals. PwC Design works across various industries, leveraging human-centered design principles and the global resources of PwC to deliver impactful solutions.

What is the difference between Pwc Design vs Pwc Consulting?

AspectPwc DesignPwc Consulting
Primary FocusCreative design, branding, user experienceBusiness strategy, process improvement, management advice
Required SkillsDesign tools, creativity, user-centered designAnalytical skills, strategic thinking, industry knowledge
Work EnvironmentDesign studios, client-facing projectsCorporate offices, client consulting engagements
CertificationsDesign certifications (e.g., Adobe, UX certifications)Management or industry-specific certifications

While Pwc Design focuses on creative and user experience design, Pwc Consulting emphasizes strategic business solutions. Both roles are integral to PwC but serve different client needs and require distinct skill sets.

Is it hard to get hired by PwC?

Getting hired for a role at PwC can be competitive, as the company seeks candidates with strong academic backgrounds, relevant skills, and professional experience. The hiring process typically involves multiple interview rounds, technical assessments, and sometimes case studies, depending on the position.

How does a PwC Design professional typically collaborate with clients and internal stakeholders throughout a project?

As a PwC Design professional, you will regularly collaborate with both clients and cross-functional teams, such as strategists, developers, and consultants. Early project phases often involve facilitating workshops to understand client needs and define project goals. Throughout the design process, you’ll present concepts, incorporate feedback, and iterate on solutions to ensure alignment with business objectives. This role requires strong communication skills and adaptability, as you will frequently balance client expectations with technical and brand guidelines to deliver impactful outcomes.
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Pwc Design jobs near you
Infographic showing various Pwc Design job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $120,062 per year, or $57.7 per hour.
Contact Center Transformation - Director

Contact Center Transformation - Director

Pwc

Los Angeles, CA

$155K - $410K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

21st of 58 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Director

Job Description & Summary

The Opportunity

As a Contact Center Transformation - Director, you will lead the charge in revolutionizing user interaction engineering within our Advisory practice. Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences. As a Director, you will set the strategic direction and lead business development efforts. You make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success.

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence. Your leadership will be pivotal in fostering an environment where people and technology thrive together, ultimately maximizing client satisfaction and scaling efficiencies across the PwC Network.

Responsibilities

- Leading strategic initiatives for contact center transformation, focusing on client support and service excellence
- Overseeing the implementation of AI-powered contact center solutions, including Amazon Connect and Genesys CloudCX
- Driving the development and customization of contact center software to enhance user interaction and client satisfaction
- Managing omnichannel contact center implementation to optimize customer experience and streamline operations
- Conducting discovery and analysis to identify opportunities for innovation and improvement in contact center architecture
- Collaborating with teams to design and develop user interfaces using AngularJS, React, and Vue.js frameworks
- Utilizing contact center analytics to inform strategic decision-making and improve workforce management systems
- Promoting digital accessibility and human-centered design principles in the development of contact center solutions
- Building relationships with stakeholders to gather customer insights and drive strategic questioning for continuous improvement
- Mentoring teams in the application of best practices for contact center consulting and transformation initiatives

What You Must Have

- At least a Bachelor's degree
- At least 9 years of experience

What Sets You Apart

- Excelling in contact center transformation and strategy
- Utilizing AI-powered contact center solutions effectively
- Implementing Amazon Connect and Genesys CloudCX
- Leading omnichannel contact center implementations
- Developing customer experience (CX) strategies
- Conducting industry trend analysis for strategic insights
- Innovating in user experience (UX) design research

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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