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How much do pwc customer service jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for pwc customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a PwC Customer Service representative, and why are they important?

To thrive as a PwC Customer Service representative, you need strong communication skills, problem-solving abilities, and a background in customer support, often supported by a bachelor's degree or relevant experience. Familiarity with CRM systems like Salesforce and proficiency in Microsoft Office are typically required. Exceptional interpersonal skills, patience, and adaptability help you stand out in managing client relationships and resolving issues. These skills are crucial for delivering high-quality service, maintaining client satisfaction, and upholding PwC's professional standards.

What is the difference between Pwc Customer Service vs Pwc Account Support?

AspectPwc Customer ServicePwc Account Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; some roles may prefer experience in account management
Work EnvironmentCall centers, client-facing offices, remote supportClient account teams, support centers, remote work
Employer & Industry UsageUsed across consulting, finance, and professional servicesPrimarily in finance, consulting, and professional services sectors
Common Search & ComparisonCustomer interaction, support roles, client communicationAccount management, client support, financial account handling

While both roles involve client interaction within Pwc, Customer Service focuses on general client support and communication, whereas Account Support emphasizes managing specific client accounts and financial details. Understanding these differences helps candidates choose the role that best matches their skills and career goals.

What are the typical challenges faced by a PwC Customer Service representative, and how can they be managed effectively?

PwC Customer Service representatives often handle complex client inquiries and must navigate multiple internal systems and teams to resolve issues efficiently. Balancing high client expectations with strict confidentiality and compliance standards can be challenging. Effective time management, strong communication skills, and a proactive approach to problem-solving are key to success. Regular training and support from team leads help representatives stay updated on best practices and handle challenging situations with confidence.

What are PwC customer service representatives?

PwC customer service representatives are professionals who assist clients and customers with inquiries related to PwC's services, such as consulting, audit, and tax solutions. They act as the first point of contact, providing information, resolving issues, and ensuring a positive client experience. These representatives may handle support via phone, email, or chat, and often collaborate with other departments to address client needs effectively. Their role is crucial in maintaining client satisfaction and upholding PwC's reputation for quality service.
More about Pwc Customer Service jobs
What cities are hiring for Pwc Customer Service jobs? Cities with the most Pwc Customer Service job openings:
What states have the most Pwc Customer Service jobs? States with the most job openings for Pwc Customer Service jobs include:
What job categories do people searching Pwc Customer Service jobs look for? The top searched job categories for Pwc Customer Service jobs are:
Pwc Customer Service jobs near you
Infographic showing various Pwc Customer Service job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Temporary. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Account Manager

Customer Account Manager

BP Aero Services LLC

Irving, TX

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

Customer Account Manager

Irving, Tx

DEPARTMENT ? Operations

FULL-TIME SALARY EXEMPT

Function Description:

Customer Account Manager (Pratt and Whitney Engine Line) is the single point of contact for owners, operators and FBO?s/service centers for all aspects of Pratt and Whitney Canada?s support, including MRO customer management and performing a variety of duties aimed at managing customer technical, commercial aspects, relationships and developing new business from existing customers.

What your day to day will look like:

  • The CAM will act as a main point of contact and P&WC ambassador for operators using/working with P&WC products
  • CAM will provide on-site assistance and solutions for all technical, commercial and operational problems, as required
  • Provide concierge level service as the single point of account management for all aspects of the relationship with P&WC
  • Ensure customer retention in PpH programs
  • Support team in achieving an increased PpH penetration in market
  • Proficient with technical background of IPPS
  • Proficient with aircraft corporate maintenance operations
  • Be proficient in all P&WC service offerings in order to support customer operations
  • Be able to support customers navigation of the diagnostics portal
  • Navigate product publications with customers
  • Be able to support all warranty queries
  • Leverage proactive best practices optimizing aircraft availability
  • Monitor all off-wing/on-wing forecasted events, geographic field readiness and capabilities
  • Ensure all WA are raised and assigned
  • Create and maintain RAIL
  • Coordinate return of assets (rental engines, LRU, nacelle LRU, etc?)
  • Create and maintain customer visit plan, ensuring CRM is updated accordingly liaising with aircraft OEM Field Service Reps
  • Maintain customer account profile and briefing papers
  • Monitor and maintain customer administration readiness (COI, engine documentation, PO)
  • Liaise with the Service Delivery Team on time reporting of contact reports, customer profile, mood management, DPHM alerts, campaigns and overall account health
  • Maintain P&WCs relationship with service center(s)
  • Owning the customer issues and driving value chain accountability for timely resolution
  • Provide on-site assistance and solutions for all technical, commercial and operational problems, as required
  • Respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company?s satisfaction

What are our expectations:

  • Customers flying and satisfied
  • Customer reach trough
    • Supporting the growing fleet by keeping customers flying while achieving/maintaining target service levels for the fleet (AOG support, DR & Avail)
    • Engaging and striving for proactiveness in our services & support
    • Representing P&WC and our products at M&O and customer seminars/forums
  • Sustain the step change in the customer frontline support delivering a world-class experience by looking after our customers to meet or exceed our customer?s expectations / commitments and company financial goals
  • Responsible for managing customers mood and CRM tracking
  • Establish P&WC engines and services as the preferred customer choice
  • May develop and coach others

What you need to be successful:

  • Bachelor's Degree or Master?s degree (Engineering or Business) or equivalent job experience
  • Experience in managing customer relationship
  • Experience with SAP and Microsoft software?s, CRM, PWC Customer Portal (My PWC Power), Enovia (PLM), Sharepoint, engine / airframe technical manuals, etc. is recommended and helpful
  • multiple years of relevant experience in aircraft MRO experience
  • Gulfstream 500/600 maintenance experience specifically with PW800 engine series

BENEFITS:

  • Well-lit, clean work environment
  • Competitive pay
  • Health Insurance Plan Participation
  • 401k Plan
  • Paid Vacation

WORKING AT BPAERO:At BP Aero Engine Services (BP Aero) we hire, train, develop and lead a robust team of highly technical workers that perform complex and technical repairs on gas turbine engines. We are a certificated FAA repair station located in Irving, Texas. We operate in the Aerospace field working with the airlines, engine overhaul shops as well as original manufacturers such as GE, CFM and Rolls Royce. We are a local privately held business right in Irving, TX and we have been in business since 2010. We offer a ?family style? environment in a large corporation setting with ample opportunities for individual growth at all levels. Come join the BP Aero family and watch your career soar!

BP Aero is committed to providing a safe and healthy workplace and promoting the health and well-being of its employees. Employment opportunities at BP Aero are open to all qualified applicants solely on the basis of their job-related experience, knowledge, skills and abilities. BP

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