Pwc Customer Service Jobs (NOW HIRING)

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.
Those in solution architecture at PwC will design and implement innovative technology solutions to meet clients' business needs. You will leverage your experience in analysing requirements, developing technical designs to enable the successful delivery of solutions.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
As part of the Integration and Platform Architecture team, you will lead the design and implementation of creative solutions leveraging Adobe Enterprise Cloud products. As a Senior Manager, you will serve as a strategic advisor, collaborating with key stakeholders to promote operational excellence and drive project success while fostering productive teams.
Responsibilities
- Lead the design and execution of innovative solutions using Adobe Enterprise Cloud products
- Design end-to-end technical architecture that leverages the capabilities of Adobe Enterprise Cloud products, including Adobe Experience Manager (AEM), Adobe Analytics / Customer Journey Analytics, Adobe Target, AEM Assets and Workfront
- Stay updated with the latest advancements and best practices in Adobe technologies, AI capabilities and their application to enterprise-level solutions
- Design and implement seamless integrations between Adobe Enterprise Cloud products and other enterprise systems, such as CRM, ERP, and data management platforms ensuring architecture that results in scalable and secure data flow, consistency, and interoperability across the PwC's ecosystem
- Collaborate with key stakeholders to promote project success and operational effectiveness
- Foster and develop top-performing teams through impactful coaching and mentorship
- Drive strategic initiatives that enhance service delivery and client satisfaction
- Utilize advanced problem-solving skills to navigate intricate project challenges
- Communicate effectively to convey project goals and progress to stakeholders
- Implement industry standards to maintain exceptional quality and performance
- Stay updated on industry trends to inform strategic decision-making
What You Must Have
- Bachelor's Degree
- At least 6 years of experience
What Sets You Apart
- Information Technology, Computer Applications, Computer Engineering preferred
- Demonstrating technical architecture and solution design skills
- Possessing in-depth knowledge of Adobe Enterprise Cloud products
- Designing seamless system integrations for enterprise solutions
- Optimizing performance for scalable and secure architectures
- Complying with security protocols and regulations
- Collaborating effectively with stakeholders and project teams
- Creating and maintaining architectural documentation and guidelines
- Providing training on Adobe Enterprise Cloud practices
- Possessing experience with AJO and (B2B) CDP is highly desirable

Travel Requirements

Up to 20%

Job Posting End Date

The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines